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Creating an Organizational Change Management Plan

Thursday, August 22nd, 2019. 9:00 AM PDT |12:00 PM EDT

How to apply organizational change management practices to build support for your transformation vision

McKinsey & Company reports that 70% of transformations fail. To successfully transform how work gets done at your organization using ServiceNow, a solid organizational change management (OCM) plan is critical.

Jason Knickmeyer, Senior Best Practice Research Manager at ServiceNow, and Adriaan van de Rijken, Customer Outcomes Program Advisor at ServiceNow, will be sharing key insights into how to create an organizational change management (OCM) plan that helps you mitigate risks and realize the value you expect when implementing ServiceNow.

In this webinar, Jason and Adriaan will be discussing:

  • Why OCM is a key part of transforming how works gets done with    ServiceNow
  • The five steps to create and execute on an OCM plan
  • Lessons learned from customers throughout their experiences with    OCM
  • Live Q&A with customers about how to get OCM right at their    organization

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