Design A World Class Service Request Catalog

Optimize customer experience and provisioning efficiency.

Service catalogs can no longer afford to be “good enough.” You must have a catalog design, governance, and maintenance process that focuses on ongoing customer needs assessment, building flexibility so you can make on‑demand changes, and proactive performance improvement.

Join Pooja Gupta, Best Practice Research Manager, Customer Success at ServiceNow and team as they share a step by step guide to designing a world‑class service request catalog. 

Topics include:

  • Plan for your service catalog design
  • Create a customer‑focused catalog structure
  • Simplify and standardize fulfillment workflows
  • Define the catalog design and maintenance process

Blue Background

Created with Sketch.

Start your path to success

All Form Fields Are Required
  • First Name
  • Last Name
  • Business E-mail
  • Company
  • Business Phone
  • I would like to hear about upcoming events, products and services from ServiceNow. I understand I can unsubscribe any time.
  • Mobile Phone
  • Get ServiceNow ID
  • Show Strong passwords make everyone happy! Your password must contain:

    At least 8 characters is required

    At least one lower case letter [a-z] is required

    At least one upper case letter [A-Z] is required

    At least one number [0-9] is required

    At least one symbol [!@#$%*^&*()] is required

    Password cannot be a part of your email id

  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.
Skip To Try Demo
Created with Sketch.

ServiceNow ID

Please fill out the following fields before continuing
I have read and agree to the

ServiceNow Website Terms of Use

and understand that my personal information is processed in accordance with

Privacy Statement..