Supporting Your Epic Application and Infrastructure: A Roadmap to Operational Excellence

Your Electronic Health Record (EHR) is mission‑critical for delivering timely, high‑quality patient care. Any downtime, be it as a result of a planned change or an outage, can put your patients and hospital systems at risk.

How do you ensure that you have complete visibility into the impact of EHR outages on critical hospital business services? How do you rapidly prioritize and respond to issues so your patients receive the best possible care at the point of service?

Join UNC Health Care and UnityPoint Health as they detail how they’ve successfully integrated their Epic EHR solution with ServiceNow to improve support services, simplify work for their staff, and increase the quality of patient care.

During this webinar, you’ll learn:

  1. How UNC Health Care’s rapid growth led them to invest in a solution that lets them rapidly zero in on the root cause of service issues and quickly understand the impact of planned changes or EHR outages
  2. How UnityPoint Health created their own “Epic Help Button” that rapidly routes EHR‑related issues to the right support teams for quick resolution
  3. How to proactively identify, prioritize and respond to outages that impact critical EHR‑based clinical and administrative services

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