• Products
  • Use cases
  • Industries
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.


  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.


  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.


  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively.

The Amgen Journey to Shared Services, DevOps, and Enterprise Architecture

Amgen, one of the world’s leading biotech companies, recently embarked on an IT service management journey that focused on foundational areas to implement ITIL best practices and a new service portal with analytics, predictive search, and easy mobile access.

Learn how Jason Ramseth, Executive Director of Enterprise Service Management at Amgen, embraced a shared services vision for his enterprise and formed a Global Business Services group to modernize shared business services.

Attendees of this webinar will learn about:

  • Amgen’s journey to shared services, with IT workflow principles & modernization
  • The role of DevOps and custom application development
  • How the Now Platform fits into Amgen’s enterprise architecture

Blue Background

All Form Fields Are Required
  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.