Solutions

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  • Industries
  • EBOOK
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • WHITE PAPER
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.

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  • REPORT
  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.

Customers

  • CUSTOMER STORY
  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.

Explore

  • PERSPECTIVE
  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively.

Total Economic Impact ITSM Forrester

In the recent study conducted by Forrester, commissioned by ServiceNow, Forrester quantified the value customers achieved by modernizing IT Service Management. Highlights include an increase of IT productivity by 20%, a reduction of P1 Incidents by 25%, gaining $17.3M in present value benefits and driving an ROI of 195% over 3 years.   

Through customer interviews and data aggregation, Forrester measured three‑year financial impact of implementing ServiceNowIT Service Management. Join this session to learn:

  • The value drivers for IT using ServiceNow and key quantified economic benefits
  • Key challenges that study participants faced and overcame related to service management
  • Focus areas and best practices you can use to drive business impact with ServiceNow

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