Total Economic Impact ITSM Forrester

In the recent study conducted by Forrester, commissioned by ServiceNow, Forrester quantified the value customers achieved by modernizing IT Service Management. Highlights include an increase of IT productivity by 20%, a reduction of P1 Incidents by 25%, gaining $17.3M in present value benefits and driving an ROI of 195% over 3 years.

Through customer interviews and data aggregation, Forrester measured three‑year financial impact of implementing ServiceNowIT Service Management. Join this session to learn:

The value drivers for IT using ServiceNow and key quantified economic benefits
Key challenges that study participants faced and overcame related to service management
Focus areas and best practices you can use to drive business impact with ServiceNow

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