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White Paper

Intelligently prioritize and route tasks across departments with Agent Intelligence

ServiceNow has introduced a breakthrough approach to making machine learning more accessible to organizations. Powered by the Now Platform™, this approach operationalizes machine learning solutions within existing processes without the need to build custom solutions. As a result, IT service desks can enjoy reduced incident triage and customer service response times.

This white paper presents:
  • The need for intelligent automation
  • An overview of ServiceNow Agent Intelligence specific to the problems it solves
  • Recommended best practices while implementing Agent Intelligence
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