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White Paper

Service Mapping: How to add application context to your infrastructure

As organizations prioritize speed and precision, new challenges continue to pop up in IT service and operations management. Without a centralized, service-aware CMDB, IT can’t easily understand the business impact and meet needs sufficiently.

ServiceNow Service Mapping provides the solution, offering the visibility your team needs for a complete, accurate, and up-to-date map. Our solution provides a comprehensive set of service mapping options—including top down, tag based, and manual mapping.

Download this white paper on using service mapping to add application context to your infrastructure. You’ll learn:
  • Why application service context is important
  • How to use service mapping in building a service-aware CMDB
  • How to service map with different options
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// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch