To ensure long-term business success, organizations need to transform their supply chains into customer centric supply chains that balance cost and customer experience.
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White Paper
IDC Spotlight: Customer Centric Supply Chains
Balancing Supply Chain Costs and Customer Experience (CX) Will Be Key for Long-Term Business Success
In this whitepaper, IDC share the key findings from in-depth expert interviews on customer centric supply chains.
In times of inflationary pressure and rising global competition, organizations need to hold on to loyal customers to maintain their revenues and profits.
The challenge for organizations is that customers are increasingly demanding. Not just about the product itself. They also expect high levels of customer service and customer experience.
They want to know the status of their orders and they want accurate delivery dates. They expect much more flexibility and agility in the supply chain and want their suppliers and logistics providers to adapt to changing market conditions and customer requirements.
To ensure long-term business success, organizations need to transform their supply chains into customer centric supply chains that balance cost and customer experience.
Download this whitepaper and learn more about:
The need for organizations to implement customer centric supply chains
The key pillars of customer centric supply chains
The key challenges to address to transform supply chains