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The Total Economic Impact™ of ServiceNow HR Service Management

The Total Economic Impact™ of ServiceNow HR Service Management, a March 2017 commissioned study conducted by Forrester Consulting on behalf of ServiceNow

How a $4B Healthcare Provider Saves Over $9M in 3 Years

This Forrester Study provides a framework and customer example to help readers evaluate the potential financial impact of ServiceNow HR Service Management on transforming HR service delivery, reducing HR operating costs, increasing efficiency, and improving the employee service experience. 

To understand and illustrate the benefits, costs, and risks associated with ServiceNow, Forrester interviewed a U.S. healthcare organization with $4 Billion in revenue that has been using ServiceNow HR Service Management.

With 20,000 employees on ServiceNow HR Service Management and only 130 HR resources, the healthcare organization expects the following three‑year benefits: 

  • Total benefits: Over $9.9 million
  • Reduction in HR cases by 50%
  • Increased efficiency in servicing HR cases by 30%
  • ROI: 400% +
  • Payback in the first year

Download this Study to evaluate the Total Economic Impact of using ServiceNow HR Service Management to transform HR operations and consumerize the employee service experience.

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