Hi everyone,I’m working with Major Incident Communications in Service Operations Workspace, using the Notify (new) framework.Out of the box, SMS works with Twilio, but in my case the customer requires using their own SMS provider (Twilio is not allow...
Hello all, We are going to work on an integration between two service-now instances, with SCTASK.And we are asked to use Service Connector to achieve this task. So, what is the best way to achieve this? We need to send a JSON object containing the da...
Hello All,Greetings.I am trying to configure REST API Access Policy, such that only specific user-account should be authorized to access resources of a REST API (table-level or scripted)- GET, POST, PUT, PATCH, DELETE.However, when I am trying to cre...
Sharing a reusable Scripted REST API that allows a third-party system to upload one or more attachments to any table record using Base64-encoded file data.The API accepts:table_name → Target table (incident, sc_req_item, etc.)record_sys_id → Record w...
When we used the GET with the case number to query case by id, the result is "record not found". If i changed to the case sys_id, everything works fine. I checked and found that it's failing when we do if (gr.get('number')), which returns false, so t...
We are creating users based on a GET API in a data stream. But what if some users are not created due to some mandatory field missing what mechanism I can configure so that the other integration team knows that out of 10 8 users are created and 2 use...
Hi folks There have been some interesting discussions on how each Integration Hub usage gets counted, however, in the instances I am working on including PDI, I cannot replicate the usage count on Copy/Attachment Flow Action. Below screenshot excerp...
This guide explains how to configure OAuth authentication based on a signed JWT, in a scenario where ServiceNow does not generate the JWT, but only verifies it and issues the final OAuth token.This situation is very common when an external applicati...
Hi All, I am developing a Copilot Studio agent that use the ServiceNow connector "Get knoledge articles" .The connection works, but the agent only retrieves English knowledge articles.Our main content is written in Japanese, so we would like to know ...
Good Morning Guys!At the moment, i make a Widget and this is on a public site (no authication). In this Widget i want to make downloading files from sys_attachment.first of all, i used the url /sys_attchment?sys_id=<SYSID>, but if i am not logged in,...
Hello All, Has anyone integerated Oracle Fusion with ServiceNow using API or Webservices? If anyone has done it, can you please with what kind of approach or pre-requisites are needed for this?
In compliance with the customer’s request, we need to implement an integration with a third-party system through REST API calls. The transmitted data must be secured using a dual encryption approach:Symmetric encryption: AES algorithm in OFB mode, wi...
Hello, Question on how OAuth works in ServiceNow. looks like we need a user account in ServiceNow for an external system to connect to ServiceNow to get the tokenCan we do without a user account? If so can you please help with the steps. Thanks,
The Coupa Spoke is very restrictive. There is no documentation from ServiceNow side or the Coupa side on how to write a "Query Text". Also the action only returns a single record when you are expected to work on multiple records:I know there is a str...
hi all im trying to update or create an incident record, using a non-admin user, i have grante to this user this roles-itil-snc.internal-incident.writebut every time i try it i receive this message:{"error": {"message": "Operation Failed","detail": "...
