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What's new in Tokyo CMDB, CSDM and Service Graph Conectors

This is an overview of all the new and updated features and functionality in the CMDB for the Tokyo release and Service Graph Connectors. Some of the items discussed are released in the store and may be available in the November store release. Here i...

markbodman by ServiceNow Employee
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CMDB Product Insights

Before you get started with CMDB, here are some resources to help you get acquainted with features and capabilities.     What is Configuration Management Database (CMDB) Service Graph Connector for Microsoft SCCM - FAQ and Troubleshooting Product Ins...

List of all "Get Well Playbooks" (CSDM & CMDB)

The ServiceNow CSDM and CMDB Data Foundations Dashboards store app contains dashboards which provide insights into the key foundational indicators of your CMDB and Common Service Data Model (CSDM). This app provides recommendations to ensure that t...

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SG-JAMF- Printer data key elements missing | Skip mapping bad data in ETL | IRE Partial Error - Data not inserted in to CMDB

Issue: The import set data is partially processed and I could not see data in CMDB.  Root Cause: There are couple of reasons for data going in to partial load (cmdb_ire_partial_payloads): ETL was not able to form well defined Source Native Key (aka. ...

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IH-ETL FAQ - After running preview, record is not updating as expected or results unexpected partial/incomplete payloads

General Debug Process     Detail examples for each process’ solution   1. Does the IRE identifier field value match?   Go to “Class Manager”      Click “Open Hierarchy”     Find corresponding class and click “Identification Rules”     Make sure c...

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How to set up an IH-ETL transform map

Previous Step   Prepare your data before creating transform map        IntegrationHub ETL uses guided setup steps which provide guidance and a simple user interface for the entire process of integrating third-party data.     The guided setup experi...

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