If the system property "com.glide.import_set.importlog_level" is set, make sure it has "INFO" as value in it. Additional Resources Landing page Common error scenarios
General Debug Process Detail examples for each process’ solution 1. Does the IRE identifier field value match? Go to “Class Manager” Click “Open Hierarchy” Find corresponding class and click “Identification Rules” Make sure c...
Previous Step IH-ETL Guided Setup Step 4 - Field Mapping In this step, you can set up relationship between mapped classes. Below is an example configuration: 1. Click “Add Relationships” section 2. Click “Add Relationships” button 3...
Previous Step IH-ETL Guided Setup Step 2 - Preview and Prepare Data Class mapping step sets up target CMDB classes. There are several requirements and guidelines for mapping source data to target CMDB classes. Also, there is an option of deacti...
Previous Step IH-ETL Guided Setup Step 1 - Basic Detail In this step, you can preview the raw data pulled from data source and apply data transform operations if necessary (e.x. copy, to lower/upper case). Below is an example configuration: 1...
Issue: The import set shows record entry for Software installed in a computer and it got processed. When looked in cmdb_sam_sw_install, there is no entry. Diagnosis / Root cause: Search in cmdb_ci_computer or cmdb_ci_vm_instance for the computer you...
Previous Step Prepare your data before creating transform map IntegrationHub ETL uses guided setup steps which provide guidance and a simple user interface for the entire process of integrating third-party data. The guided setup experi...
General Notes Some Service Provider who uses the Domain separation Service Now instance can experience issue where Collaborate CMDB CIs are not tagged with right company/domain information and hence Service Provider's customer can't see CIs in their ...
When ServiceGraph connectors fail while importing CI data into the CMDB and the error 'Identification Reconciliation Engine(IRE) Processing errors' shows up it could be caused due to several reasons. This article describes lessons learnt in some case...
When ServiceGraph connectors fail while importing CI data into the CMDB and the error 'Identification Reconciliation Engine(IRE) Processing errors' shows up it could be caused due to several reasons. This article describes lessons learnt in some case...
Conditional Mapping It is likely that your data does not need to create every class for each row. You might also have scenarios where your data conditionally maps to a specific class. This can be accomplished through conditional mapping. Since you ...
Beginning with the Quebec release, partners and customers are advised to switch from the CMDB Data Ingestion API to the REST Insert Multiple endpoint of Import Set API. Please refer to the Import Set API documentation here. Differences between the...
Lisa Latour
ServiceNow
seanflack
Steph Morillo
