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Output one condition as a business rule

hi.I want to create a business rule so that a single search condition is displayed in a delegate operation. example)A user login > search a table.list > showing condition like name is abc (I want to display it automatically without having to select i...

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Discovery Update Issue

1.Ran the quick discovery for IP 10.20.172.4.2. r3-srpbm-co17-01-swx-01 - The discovery is updating the latest record which do not have any serial number. Ideally the discovery must check the host name, serial number and then update.3. When any suffi...

Hayat Javed by Tera Contributor
  • 242 Views
  • 1 replies
  • 0 helpfuls

Which?

 Which?

Suggy by Giga Sage
  • 385 Views
  • 3 replies
  • 0 helpfuls

Impact on modifying field type of "Environment" field

Hello, The purpose is to change the field type of "Environment" field of Configuration Item [cmdb_ci] table, from "String" field (standard) to a "Reference" field.I would like to know if there is any impact on any standard OOB process/flow in Service...

MarkoMsnow by Tera Contributor
  • 456 Views
  • 4 replies
  • 0 helpfuls

Identification and Reconciliation

HiI want to know CIs which are hardware class is not processed via IRE? In which table and what type of conditions should I apply on which fields?

shivaadapa by Tera Expert
  • 321 Views
  • 6 replies
  • 0 helpfuls

Resolved! Providing end-user with a template on service portal

Hello everyone!  I need some help. We were asked to provide the end-user with a template (excel) they could download, fill in and give back filled in an attached field. Let's use the green as a Variable. The point was to have a variable here, where t...

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How to implement Service Graph Connector for AlibabaCloud?

I am an employee of AlibabaCloud. AlibabaCloud is a cloud vendor for the global market. Some of our customers have asked for the integration of AlibabaCloud resources into ServiceNow CMDB products. I've noticed that Service Graph Connector is a possi...

AlexLiu by Tera Contributor
  • 527 Views
  • 1 replies
  • 0 helpfuls

Resolved! IP address limite

hello! I want to provide some IP addresses and set them in servicenow. Only these IP addresses can access the local environment of servicenow. Can you give me some ideas?

zx by Tera Contributor
  • 407 Views
  • 4 replies
  • 1 helpfuls