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Storing shared mailboxes in the CMDB

I'm automating adding users to a shared mailbox, could be 100s of mailboxes to choose from. Each mailbox may have its own default permissions or approval groups. I thought about a decision table but I'm sure there's a limit of records that can stored...

andy_now by Tera Contributor
  • 2334 Views
  • 5 replies
  • 1 helpfuls

Reject all the duplicate CI data available in excel while upload

Hi All, I have a problem statement where the ask is that if there are 'n' duplicate entries available in excel based on certain unique key, system should not even take the first entry, it should reject all the duplicate entries as available in the ex...

Community Alums by Community Alums  
  • 521 Views
  • 3 replies
  • 0 helpfuls

Compare dumps for missing attributes.

How do I compare dumps from 2 different ServiceNow instances for attributes missing in CIs. One dump contains all the required attributes/information for all the CIs. While in the other one, some attributes/information are missing for each of the CIs...

Arpan_D by Giga Explorer
  • 316 Views
  • 1 replies
  • 0 helpfuls

Resolved! CMDB CI status fields - install_status vs life_cycle_stage

We are currently implementing Vulnerability Response, and we noticed that OOB functionality in VR checks the status of a Configuration Item using the life_cycle_stage field. We do not have this field populated on our CIs. We use the install_status fi...

bpolo by Tera Guru
  • 4934 Views
  • 8 replies
  • 4 helpfuls

Setting up SSH Credentials

Hello, I'm trying to understand setting SSH credentials. Here the scenario. I have an application I am trying to service map, but SSH authentication failed. It's asking for me to verify if the credentials are correctly defined for the host "applicati...

Khill by Tera Contributor
  • 1108 Views
  • 4 replies
  • 0 helpfuls

Service Graph connector for SolarWinds integration connection issue

Hello All, We have recently configured Service Graph connector for SolarWinds for pulling the SolarWinds data to ServiceNow CMDB. But when we are testing connection step and clicking on load 20 records then we are getting the below error Error messag...

Veera P by Tera Contributor
  • 1256 Views
  • 3 replies
  • 0 helpfuls

ACC flaps discovery source

Hello, the ACC discovery source flaps in our environment for every system, i already created a support ticket for this, but the support told me that this is "by design" according to KB1163304 . In my opinion this is unbelivable because it floods the ...

Tone1 by Tera Guru
  • 472 Views
  • 3 replies
  • 0 helpfuls

How to create a servicenow security risk registry/register

Is there an out of box / custom way to build in servicenow security risk registryI am aware of the subscription for the workspace/etc of servicenowlooking for a clever "financially strategic" way to build in servicenowany clever methods people are do...

Agent Client Collector file distribution

Hi, my use case is that I would like to have on each ACC agent a file, where will be stored information about to which company related ACC Agent belongs to. I have noticed that on each agent, there is a "C:\ProgramData\ServiceNow\agent-client-collect...

Doci1 by Kilo Sage
  • 1516 Views
  • 2 replies
  • 0 helpfuls

Data Certifcation

"Is there a feature within the Data Certification documentation and configurations that allows for notification of the group owning the schedule when an activity note is inserted?"   

SHIZZYWIZZY by Tera Contributor
  • 388 Views
  • 1 replies
  • 0 helpfuls