Configuration Item showing as _AMISSINGCI for IPC records

Toshu
Tera Contributor

‎02-21-2024 10:49 AM

We are getting to see a few incidents, change etc with the CI field as _AMISSINGCI,

We got to know from the incident owners that the CI existed with the correct name but the CI does not exists in the CMDB anymore. 

We do not have any auto archiving activated for servers and not sure how the CIs were lost if any.

How do we validate this?

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AJ-TechTrek
Giga Sage
Giga Sage

‎02-22-2024 02:39 AM

Hi @Toshu ,

 

Might be someone selected the CI on Incident or change or renamed the existing Ci with _AMISSINGCI or that CI deleted from instance.

 

It will be good if you can investigate the CI level histpry for mentioned CI.

 

 

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

 

Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

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