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Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" This page exists to give Platform Analytics customers a transparent, current view of what to expect during adoption — the benefits, the known friction point...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...
Zero Copy Connectors are here: Unlock real-time enterprise data without the risk Every day, enterprises spend enormous amounts of time and resources just to move data around; syncing it across systems, replicating it into lakes and warehouses, and...
Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
We have an existing implementation of ServiceGraph connector for JAMF in our environment and we are trying to restrict the jamf records that are coming with empty Username values.As the ServiceGraph uses robust transform, I am looking for a way to ac...
When i open a record from a 'list' visualization (next experience dashboard), i don't see the up/down arrow to navigate to the next/previous record on the list. Record opened from a list on a Core UI dashboard Record opened from a list on Next Experi...
Hi all We are about to implement agentic AI in ITSM for our client. Before implementing what are the assessment/questions to be asked to client? Thanks in advance
we have a query like in the survey we have updated the 3 existing questions like there lable has been updated but after saved the survey the inflight records after reopening the survey if we want to clikc on yes dropdown then the dependent question d...
How to source the groups and group members from the LDAP server aligning to the users already present on the ServiceNow platform?User records have come into the sys_user from another source by LDAP Integration only. We need to make sure that duplicat...
How could we create an interactive filter in the dashboard on alm_hardware table among Location,branch and stockroom? For example: If we select a branch then only the locations under the branch will be shown.And if we select a location then the stock...
Hi Community,I'm working on a ServiceNow integration use case and need some guidance.Requirement:Whenever a user uploads a file in the ServiceNow Attachment section, the same file should automatically be copied to a local Windows folder.Example scen...
Hi everyone,I am currently using Platform Analytics on the Zurich release.I have set the dashboard tab names by fiscal year (e.g., "FY2026", "FY2025"). Currently, I have to manually change the tab names every time the fiscal year changes. I would lik...
Is there any reason why an unused connection would give this error when trying to use it out of the blue. The last time it was used it was successful, about 2 to 3 weeks ago. I am using SGC for Microsoft Intune. I have disabled all scheduled configur...
Hey Team, I'm hoping to get some insight from the group. Post our migration to Platform Analytics, we're seeing several Performance Analytics ACLs flagged in our instance scans. While I led the migration, I don't have the pre-migration context to kn...
Dear all,I'm stuck on the assessment simulator task 6: create a dashboard an add a visualization and could move forward 'cause I don't know how to create the "incidents by priority" report... Could someone please help me finalize this task? I’m unabl...
The ServiceNow CSDM and CMDB Data Foundations Dashboards store app contains dashboards which provide insights into the key foundational indicators of your CMDB and Common Service Data Model (CSDM). This app provides recommendations to ensure that t...
Hello, I am facing an issue with one of my formula indicator that I have implemented. The indicator is called "Average Age of Closed Tech Assessments Tasks" with formula ([[Summed Duration of Closed TATSK Tickets]] / [[Number of Closed TATSK Tickets]...
Is there a list that indicates discoverable and non-discoverable CI attributes?
Hi All, I need suggestions on the best approach to retire bulk CI/server records in CMDB. The requirement is to update Operational Status, Installed Status to Retired and also remove the existing relationships when CI retired without modifying system...
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