why the total number of CIs are not matching and it is giving me over count of total CI in health da
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-22-2024 10:50 AM
When I run the job for all health I see the total number is not matching for completeness and correctness , for compliance I have created a separate filter, here below is the screenshot
where as I set only one filter in health inclusion rule and when I apply the same filter in cmdb_ci table , I see a different number , can anyone help me in this
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-27-2024 04:46 AM
Hi @Gunjan Dutta ,
This is because as some health inclusion rule running for different child class for correctness KPI hence due to that CI count is not matching, Please cross check once and you are able to find the same.
After that run the Health rule scheduled job to get the correct Count.
Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.
Thanks
AJ
Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/
ServiceNow Community Rising Star 2024