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Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...
Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" ▶ Jump to the Interactive Known Issues Companion This page gives Platform Analytics customers a transparent, current view of what to expect during adoption — ...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
Zero Copy Connectors are here: Unlock real-time enterprise data without the risk Every day, enterprises spend enormous amounts of time and resources just to move data around; syncing it across systems, replicating it into lakes and warehouses, and...
Hello,We would like to understand how Knowledge Base (KB) search and Recommended Actions determine which knowledge articles are returned and ranked in ServiceNow.Specifically, I have the following questions:What criteria are used by KB Search and Rec...
I am working on data analysis of incident and I want data of incident from servicenow with below conditions 1. It was not assigned to a Service Desk team and not resoved by Service Desk team but touched by Service Desk2. I was assigned to Service Des...
Hi Community,I am building an AI Agent in AI Agent Studio to automatically recommend Knowledge Articles for resolved incidents.I created a custom tool script that:1. Retrieves incident details (short description, description, work notes, close notes)...
Why is it modeled like that? This question often comes up in CSDM workshops. This series of small articles will dive into some specific modeling practices related to not just CSDM but also Service Mapping. Especially with database teams I often enc...
I am currently implementing ITOM (Discovery and service Mapping) on a Self-Hosted (On-Premises) ServiceNow Instance. The current backend is MariaDB, and we are planning a migration to a different DB engine (considering PostgreSQL).Given the On-Prem n...
HI Experts,I am working on the automation part of ITOM. Requirement is: Suppose We get the alert through Event Management that the VM in the Cloud is not in use for last 6 months. So we need to remove that VMs from the cloud. So How we create a conn...
RaptorDB Pro: where work happens is where insight should live A data strategy, not a database upgrade. For decades, enterprises have split their data into two worlds — one for running the business, one for understanding it. RaptorDB Pro is built to c...
The CMDB Administrator group aims to display meaningful results on the CMDB Health Dashboard Compliance Scorecard for server records that are not on the latest patch.What must be configured to achieve this goal?A. Technical Service Offerings, Dynamic...
Getting started with Live Connect in ServiceNow A practical guide to connecting your BI tools — Power BI, Tableau, Excel, and others — directly to ServiceNow data using standard SQL, without building ETL pipelines or moving data out of your instance....
Hello, everyone.I'm dealing with a very strange and unexpected problem: In a Platform Analytics dashboard, I created a bar chart for the "sc_req_items" table, and then duplicated the bar chart and converted it into a list in order to keep the conditi...
Hi, After upgrading to Australia version, some users who are using ITIL dashboard as their homepage are taken to overview and library page - platform-analytics-workspace/pages/params/library/dashboards. How to reroute them to the original homepage? I...
Getting started with archiving in ServiceNow A practical guide to moving stale records out of your live tables — keeping your instance fast and your data manageable — without losing access to historical records. Why archive? If your ServiceNow inst...
1.When using the report designer, it is best practice to make copy of an existing report then make modification to your copy ofthat report. when viewing the report inside the designer, how would you make a copy of the report?Hint1.Click on the proper...
Affected Versions: Yokohama, Australia (and likely others)Description: When using the OT Excel SGC-Import Task within the Industrial Workspace to upload OT control module data, the validation process incorrectly fails for files containing more than a...
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