Hello Folks,I am trying to enable the Product Instance 2.0 as per CSDM 5 whitepaper and not able to find the correct path. Can anyone help the step by step approach for the same? For some reason below playbook link of "Enabling PI 2.0 data model for...
Hi everyone,Iâm currently learning ServiceNow CSDM and would like some guidance on best practices and real-world implementation tips. Any resources, examples, or common mistakes to avoid would be really helpful.Thanks in advance!
We have been asked to try to improve the scores we see on the CSDM Foundations Dashboard. The first one Iâd like to investigate is the Configuration Item Status Values. The CSDM Foundations Dashboard is showing: This is because we use some custom v...
How should costs be captured in CSDM .... for services, for offerings, for applications, for CIs? I find one attribute "Cost" on application and server CIs. Our partners want to see current month, last month, and YTD (actual, and actual vs budget). ...
Service Mapping is very important for the CMDB. Configuration Management needs to understand the business value of the infrastructure components in the CMDB. The fastest, easiest way to map application services is with Tag Based Service Mapping. T...
Hello All, We are looking to merge Business Application Access request with Software Request. We are planning to do this because, we want to improve the customer experience by going to a single item on portal and request for 'GitHub Enterprise' inste...
Hi All, I'd like to better understand the implications of parent/child app services in the following scenario:- We have a platform host Business App (e.g. ServiceNow)- We have a child platform app Business App (e.g. Project Management)- I want to rep...
I want to hide the âMonetary Benefitâ report for users who are not the Project Manager of the related project.To achieve this, I created a Read ACL at the table level on the benefit_plan_breakdown table. The intention is to restrict read access for u...
Hi all, The Build domain is described as optional. You can go right from Design (Business Application) to Manage (Mapped App Service or Service Instance). We have several pipelines set up so new content goes into Dev, then QA, then UAT, and finally ...
Hi community!I'm using ServiceNow Yokohama version it's come to my attention that CSDM Lifecycle stage and stage status are not automatically updating for newly created CIs which involves classes like databases, business apps. I'm aware that enabling...
When managing integrations between systems or services, one recurring question is:Where should we store integration information in ServiceNow? In this discussion, we focus on the operational aspects of integrations, as opposed to the design aspects...
Does anyone have good use case examples for Service Instances beyond Application Service Service instance? Reading through CSDM 5 and looking at what I think is the latest CSDM Data Model example deck, and am not seeing good references/examples of th...
Hi everyone!I'm testing this new property (csdm.lifecycle.sync.between.ci.and.asset.activated) in a fresh Yokohama PDI and I observed that it is part of the condition in the "Update life cycle from legacy" Business Rule. When this property is set to ...
Organizations often maintain multiple CMDBs (e.g., ServiceNow for service and application layers, BMC Helix for infrastructure). This creates challenges in achieving end-to-end service visibility without duplicating data.The goal is to use ServineNow...
