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Activity in CSDM
Is Depends on the only relationship type for Application Service to Application Service?
When reviewing CSDM 5 documentation it shows a relationship type of Depends on::Used by between application services/instance. In the text below, it mentions that the relationship type is specific and necessary between business application and it's i...
- Question
CSDM Operationalization
I am running the CSDM Project defining services and service offerings with the stakeholders. The big question that I keep getting is how do we operationalize this and what processes should we follow for IPC?Does anyone have any Use Cases / Examples f...
- Question
Multiple Business Applications per Application Service?
Hey everyone! Is it possible/acceptable in the CSDM framework to have an application service instance match up to multiple Business Applications? For example: We have a Production, Test, and Development instance of the ServiceNow Platform. When co...
- Question
How to Prevent SGC for Microsoft Intune from deleting CMDB records
We are using the Service Graph Connector for Microsoft Intune to sync hardware devices into the CMDB (e.g., cmdb_ci_computer). I noticed that when a device is wiped in Microsoft Intune, the connector automatically deletes the corresponding hardware r...
- Question
Application Service and Service Instance: What is new in Yokohama and CSDM v.5
Application Service is being renamed to Service Instance. At the same time, new classes - Data Service Instance, Network Service Instance, Connection Service Instance, Operational Process Service Instance, and Facility Service Instance - have been in...
- Article
CSDM: Application vs Business Application vs Services
IntroductionIn ServiceNow CMDB and CSDM (Common Service Data Model), terms like Application, Business Application, Application Service, and Business Service are often confusing.This article simplifies these concepts with clear definitions, real-wor...
- Question
Resolved! Why is Hardware mentioned as an explanation to Platform Host in the Business Application form?
In the Business Application form in Architecture Type Platform Host is mandatory when choosing Platform Application, but why is Hardware mentioned in the explanation? The list of values is fetched from the business application table where architectur...
- Question
Evolution of Common Service Data Model (CSDM) - what I call CSDM5++
Common Service Data Model (CSDM) has become the default framework within ServiceNow Ecosystem to align "data" for ServiceNow platform and beyond. Even CSDM concept has evolved a lot since its inception in Knowledge 2017. Multiple versions have come s...
- Article
Dynamic CI Groups and large groups of CIs
Dynamic CI Groups appear to be a powerful tool. We want to set up DCIGs to connect all our infrastructure to the appropriate Technical Service Offering. DCIGs have a limit of 10K records. We have 150K printers and we want to get them associated wi...
- Question
Need use cases for handson
Hi, i need real handson experience for service catalog topic, can someone help me find the real use cases to strengthen my hands on skills as i am aiming to switch my career as servicenow developer
- Question
Resolved! redirect record list in ui builder to custom page
Hello community, recently i have been working in UI builder and i created a custom page that receive the sysID of a record and displays different values. taking this in mind i have another page with a record list which show all the records in my tab...
- Question
CMDB Health dashboard Staleness max_failure
Hi Team, When I open CMDB workspace and go to CMDB health dashboard and click on Correctness KPI, then I found that Correct score is not getting calculated and see "One or more jobs failed" message as you can see in attached screenshots.When I click ...
- Question
- San Diego
CSDM ELI5 (Explained Like I'm 5) - Part 3
If you haven’t read Part 1 and Part 2, I recommend them so you know why Spider-Man is driving a Dodge Viper and why Goku keeps showing up uninvited, as well as what Spider-Man does for New York, what he does at home, and why the F.N.S.M. app is basic...
- Article
Resolved! CSDM Lifecyle stage status Descriptions / Definitions for each value ( Alm Asset , CMDB CI )
Hello Great People, My organization has started to implement CSDM 5 into our Dev environment and eventually Prod in the near future.I come from mostly the CMDB world and want to have a clear and concise understating of what each field actually means ...
- Question
Resolved! Give me a few examples for CSDM.
Examples for the below. Put some more focus/light on this. Business CapabilitiesBusiness ApplicationApplication ServicesService InstanceApplicationTechnology Management ServicesTechnology Management Service OfferingBusiness ServiceBusiness Service Of...
- Question
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| yesterday | ||
| 03-04-2026 02:34 PM | ||
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