Automated assignment for incident Network Group manager wants to automate assigning tasks to members of the group. When a new incident is assigned to this group and it is not assigned to anyone, a configuration/script will assign it in a round robin ...
I have a Business Rule which updates a worknote when a field value is changed and there is a simple script which checks who has updated the field and applies the appropriate worknote. The issue I have is that there is overlap. A user can have the arc...
I am very new to ServiceNow and so far I always find it difficult to navigate to the ServiceNow Instance. Can anyone guide me with a shortcut to open my Instance?
Hello All, My customer wants to automate change logging via Discovery & Monitoring tools in ServiceNow. Is it possible to do it, and if yes, how?
Hello, I claimed learning credits but now my company said it was for someone else. Now I have to withdraw it.Can someone tell me how can I do it? Thank you!
Hello,Can you tell me what the tab "Catalog and knowledge categories" is used for in taxonomy? Especially the 3rd column "Available content for association". Thank you.
New to servicenow and forum so I hope this is the best location to ask.. Im created a guided tour for change management and tried multiple different start pages as the CONTEXT (example: change_request.do) and the URL full path when I created the actu...
Hello,I started using templates to have a more structured presentation of our support use cases.It has 3 sections.Now when I want to export the Body (excel,json, API all same), i get an almost empty body without any of the text we have written in th...
Occasionally when I open the MyNow portal and navigate to the Support > Get Support page, I am prompted with a u16 page, rather than the expected portal page. Does anyone else have this issue or have any ideas how to resolve it?Reloading the page doe...
Access Control rules may provide access security for which of the following database objects?A. For a specific role, group, or userB. For a specific row, column, or table C. For specific groupsD. For a specific CMDB Configuration item
Knowledge Base Search results can be sorted by which of the following? (Choose three.)A. Most recent updateB. PopularityC. RelevancyD. Manager assignmentE. Number of views
Hello,Is it possible to export the Group Reports...all of them to an excel spreadsheet. When I click on the title there is no option to export. Suggestions? Thank you~
Hello,Maintenance: I am trying to clean up my taxonomy and would like to delete older Knowledgeversions in Connected Content tab. Do you see any trickle-down effect if I delete them out of the Connected Content tab? Thank you~
