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We are moving away from Zendesk to ServiceNow for ITSM. I would appreciate any direction on how to identify items for the Service Catalogue. Currently we have none in zendesk, but we use Adaxes for Self Service options where most requests are for App...
Dear All,I have completed my ServiceNow CSA exam fundamentals , I also see that I have unlocked my eligibility to receive the CSA exam voucher, I went to my profile I don't see any my voucher section under my profile in order to receive the CSA exam ...
I'm logging in, using my environment, opening requests and whatnot on a daily basis. However, every day when I go to login and use it it's in a hibernating state. Anyone else experiencing this? Anything I can do to assist here without a full rebuild?
Dear Team, We are on ServiceNow On-Prem instance with 3 App servers and total 15 nodes across the servers. We have seen slowness while accessing ServiceNow application. Please refer to below details;OS Version : NAME="Red Hat Enterprise Linux"VERSION...
I'm looking for guidance and best practice here from the ServiceNow community. My team supports SNOW operations in the company. often times, they receive a generic request to build Forms or Workflows in Service Now without providing clear requirement...
Hi everyone,I’m looking for some guidance from the ServiceNow community.I was recently selected for the RiseUp with ServiceNow program, but my offer was rescinded because I hold an active mainline certification. I completely respect the eligibility c...
Hi everyone,I am currently working on a custom GRC workspace (mygrc) and I am trying to set up a specific Tasks Page Configuration for it.Current State:My custom workspace is currently pointing to the Compliance Workspace task page configuration.I ne...
“When a P1 Incident is created, how will you automatically create a Problem record and notify the user on the Incident form?”
I am grouping based on some filters to create remediation tasks.Example: I have 5 Vulnerabulity items with Risk Score 36 risk rating Low are grouped to created remediaiton task once the remediation task created risk score says 36 but risk rating show...
I have a NNL client that is looking for information on installing ServiceNow on their Microsoft Azure Tenant - they are a state government client but have their own Azure tenant. Are there any limitations or concerns in this approach?
Hi All,I have a Catalog Item that generates around 100 RITMs in a single submission (each user receives a unique RITM). Because of this bulk creation, the submission process takes some time to complete.Requirement:When a user clicks the Submit button...
I have a task - When a user selects a Caller on an Incident form, the system should fetch the caller's department from the serverand populate a custom field on the form without reloading the page. Design the solution using a client callableScript Inc...
Hi, My Instance Status on a course is gray but it says that I have 1 extension remaining. I need to use this extension, how does it work. Thanks Max
Hello,I have a question regarding the Parent Contract number and Child Contract number on a Record Producer.I have two variables on my Record Producer:Parent Contract number – Reference field (Contract [ast_contract])Child Contract number – Reference...
I completed the ServiceNow Fundamentals Course on a work email but have now set up using my personal email and have completed the CSA exam. is there anyway to transfer the Fundamentals certification over to my personal?