I have created several articles in a Knowledge Base. I want to download them to Excel, modify them locally, and then import them back into ServiceNow. However, I can't find any 'Export to Excel' button in the Article list. How can I download the arti...
I am getting the below error messages while creating a catalog in this exercise: Field consultants need to be able to request items that support the workshops they are facilitating. They must be able to let IT know when the workshop is being hosted ...
Hello,Our current script [shown below], created by our implementation partners, is pulling the sys_id instead of the display name for the reference fields within the variables [Approver, Requested for] in our email script. We are reaching out to see ...
I am inquiring about how one would audit/report on the tag assignment (including changes) to an incident? I have found the labels in the label_entry table, but I am looking for the history of changes as well. Is that possible? Similar ask from 2020:...
Hi All, We are looking to make a change to the schedule section of our Change Requests. Currently, the planned start date and time includes milliseconds. We have found the milliseconds to be unnecessary, but we didn't catch this during the developmen...
Hello,I'm using a Personal Developer Instance (PDI) currently running on the Yokohama release.I have installed the plugin "Bot Interconnect for Virtual Agent" (`sn_va_bot_ic`) successfully, but the corresponding modules (e.g., "Bot Channel Integratio...
Hi everyone. I'm currently facing an issue with my PDI, which has been in hibernation for the past 3 days and is still not waking up.Could you please help me restore access or advice on what to do next? I’d really appreciate your help.Thank you
Hi, Does anyone know where and how the rate type on a time card comes from ? PS: There is no resource plan associated to the time card. Thank you
I finished my first course but it is still showing 1% on my University home page. I have logged out and back in but still showing 1%.
Hello I am trying to understand how to use Event Management in Service now. I found several good articles. However they all mention the table em_event. I cannot find this table in my instance (PDI). I have installed the plugin for Event Management...
Hello Community,I am trying to find references or documentation for the ServiceNow AI Agent APIs and was wondering if someone could help. The only question I have is if these APIs are publicly available yet from the ServiceNow side? I’ve gone through...
Does playbook works in classic view (main ServiceNow screen UI16)?Are there any plans to enable in future?
Hello ServiceNow Team,I’m facing an issue with adding Remediation Task (sn_vul_vulnerability) records to a Problem ticket. Earlier, I could click the Edit button in the Remediation Task related list and directly add records to the Problem. But recent...
Hi, We are provisioning using SCIM with Entra to three separate instances of Service-Now. All our groups had separate sys-id's per instance but post update set import, we are seeing the same sys-ids on the source and destination instance. We are ha...
