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Building a report for password resets

Hi all, looking at building a report servicenow that captures all password reset data in the UK&ROI over the last 6 months. Would be good to see it the data for each platform and if we can see if a Knowledge article has been used or not.So far I have...

Baileyi by Giga Contributor
  • 380 Views
  • 1 replies
  • 0 helpfuls

Static Choice Configuration

I am trying to configure a series of options to be displayed side by side, as shown in the attached image. I have tried to do this using Static Choice, but I have not been able to get them to display that way.Could someone tell me if it is possible t...

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GuillermoAF by Tera Contributor
  • 597 Views
  • 3 replies
  • 0 helpfuls

How to Create Schedules

I believe ServiceNow's standard schedules are configured for the US. This time, I want to create a schedule aligned with the Japanese calendar. Is manually creating the schedule the only option? Also, how should substitute holidays be set up? Will ma...

SotaT by Tera Contributor
  • 625 Views
  • 4 replies
  • 0 helpfuls

Banner logo is not displayed for all users

I have uploaded the banner logo under Basic Configuration and Basic Configuration UI16, and also updated it at the company level. But the custom logo is visible only to admin users, while other users still see the default ServiceNow logo, even after ...

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Karthik152 by Tera Expert
  • 1597 Views
  • 6 replies
  • 4 helpfuls

Catalog Items

In ServiceNow, when you add a Catalog Item to the cart, the onLoad client script does run again in the cart view. How to prevent onload script running in cart.

Resolved! calling script include in the ui action

I have created a client-callable Script Include and I'm trying to call it from a client-side UI Action. However, the Script Include is not being triggered when I execute the UI Action. I'm attaching the Script Include code, UI Action code, and screen...

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Praju_123 by Tera Contributor
  • 763 Views
  • 3 replies
  • 0 helpfuls

Resolved! MFA OTP email not sent

Hello! We have an issue with MFA by email:Everything seems to be properly activated, but when the user selects the email option for MFA, the OPT email is never sent. It seems the server does not even generate it, as it does not appear in System Logs ...

FSTA by Tera Guru
  • 1007 Views
  • 3 replies
  • 0 helpfuls