Hi Community,I’m trying to build a report to calculate the percentage of feedback survey responses for tickets (i.e., number of surveys responded vs number of surveys sent), broken down by Assignment Group.Here’s the challenge I’m facing: The Survey ...
Hi Folks, I have a quick question regarding Unified Experience from Genesys applications in ServiceNow,what are the pre-reqs for this integration. there is mix of CSM and ITSM i see hence need clarity. So basically i want to know if CSM is must have...
Hi , AllI have created the product characteristics, product offerings, product offering categories, product offering catalog. I have published product categories and product catalog but I can't able to publish product offerings which are associated w...
I have a functionality to add the child topic widget to my ESC portal, but the client does not want the connected content of the child topic to display in the “Support resource” section below the parent topic page. How can i remove the connected cont...
Hi All, we are faced with an issue that we are sending out approx 10k emails from Servicenow and hitting the O365 limit of 10k...i was under the impression that we could create multiple mailboxes for different modulesIE . Asset, Reservation, ITSM and...
I am new to service now trying to learn where should I start. And need guidance to prepare for certification
Hello everyone.I'm running into an error while trying to publish a sub flow in in flow designer and I'm unable to proceed. Looking for guidance from anyone who has faced this problem before.
Hi All, I'm seeing this error when I launch my ServiceNow Developer Instance"We're having trouble opening your instance due to an internal error. We should have it fixed in a few minutes"I see this at this URL: https://developer.servicenow.com/dev.do...
Send a Business Criticality Assessment/Survey to the IT Application Owner from the table Business Application.Initial send needs to be a bulk send to all Business Application IT Application Owners at the same time which meet the conditions. Condition...
I am new to servicenow university.
Hello, we have dashboard ( inherited - different owner), what are the minimum role required to manage the dashboard and the associated widgets in the dashboard ( reports, KPIs etc) ?Is it possible to change the ownership of the dashboard? Thank you.
Service Level Management (SLM) is a critical component of ServiceNow's IT Service Management(ITSM) capabilities. It enables organizations to define, track, and manage service levels for theirservices, ensuring that services are delivered within agree...
I have created new PDI with latest version i.e Australia patch 1. After clicked on Service Now Studio given below error.The page you are looking for could not be found.sn_glider_app/servicenow_studio.do?environment=snsplease let me know if how to res...
Hello ,Currently, the CSAT value displayed on the dashboard is sourced from a report and is shown in a 5‑point scale format (for example, 4.2 out of 5).We would like to update this implementation so that the CSAT metric is:Displayed directly on the d...
I am working on configuring a Service Now Survey using Assessments Metric Categories and would like to get some guidance or best practices to put together a successfully structured Survey. I have run into a few blocks that do not seem to follow steps...
