there's 1 assignment group, and it has member from across the globe.what is the recommended process/script/policy to ensure that they have visibility of the tickets pertaining to their specific location and not all the tickets in the queue.
I'm configuring Advanced Work Assignment (AWA) in ServiceNow, and I'm facing an issue where Case tasks are being automatically rejected for users with the reason "No access." I've added the necessary roles (like `awa_agent` and 'sn_customerservice.c...
Working on a Proof of Concept on CSM. A retailer submits a form asking for restock of a particular product(in our scenario its stock of medicines for example covid vaccines, first aid kits etc). When the form is submitted a case has been created and...
I am considering managing appointments in ServiceNow using the wu_appointment table. Specifically, I would like to know the best way to implement functionality that allows for managing individual appointments effectively.At the moment, I am contempla...
Could you please let me know if you know anything about the following two points on the Source-to-Pay Workspace screen?1) Controlling tab display on the supplier details screenThe About, Details, Related work, and Spend tabs seem to be defined in a d...
Working on a Proof of Concept on CSM. A retailer submits a form asking for restock of a particular product(in our scenario its stock of medicines for example covid vaccines, first aid kits etc). When the form is submitted a case has been created and...
Hi All, Does anyone have idea on how to configure custom system messages in Agent chat (Workspace) via scripts Regards,Vengadesh
I have implemented dynamic translation in my instance, allowing me to translate fields like the short description and description on the native form, as well as entries in the activity stream.native form In the CSM workspace, however, the translate ...
Hello!We would like to make it so that portal users can see the description of cases in the ticket view where they are not the contact. They can view the other cases just fine, but for some reason, they do not have the "show more" button which expand...
Hi Community, We are integrating servicenow third party tool via google pub sub spoke (OOB spoke available for integration hub).Whenever the third party tool publishes the message to topic in a google pub/sub , we are not getting any notification, b...
Hi, I have to create a single report which will have data like Users details (Name, Manager Name, Assignment group, etc.) and his subscription with which module. To achieve this I have created a database view with table sys_user and sys_user_has_lic...
Hi Team, we have created an custom application in App Engine Studio along with portal experience. we want to make portal experience menu on role based. can someone suggest on this? i have tried different ways but not working. Thanks,Ganesh
Hello Community, We are using the users table and the consumer users table for ITSM and CRM. We are trying to determine which roles are coming out of our subscription totals. I reviewed our agreement with ServiceNow, and it doesn't specifically menti...
Is there a possibility to have customer specific support number on the virtual agent menu item option for call support on service portal? Or is it like we can have only one support number configured for this? Screenshot attached for reference.
