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Resolved! Child case not getting close

Hi  As per ServiceNow documentation if we close parent case then all associated child should auto close but it is not happening. What could be the possible reason. 

Prakash_S by Tera Contributor
  • 487 Views
  • 1 replies
  • 2 helpfuls

Autopopulate field on the basis of user language

Hello everyone  I want to auto populate one field on catalog item form on language bases . For example I have one variable name country which have 4 option us,uk ,Netherlands and others. I want to auto populate Netherlands if user is from Netherlands

Resolved! What is install base item and product

I have gone through below thread but i didnt understand it completely. Could you please explain the purpose of creating install base item in CSM.

Prakash_S by Tera Contributor
  • 2745 Views
  • 2 replies
  • 3 helpfuls

Resolved! Which portal should i choose between CSM and CSP

Hello Team, I have a scenarios where i need to choose portal to use for our customer. I want to use it for both internal and external customer. Do i need to configure both or one can help me. if one then which one?

Prakash_S by Tera Contributor
  • 1131 Views
  • 3 replies
  • 4 helpfuls

Resolved! Display message on a portal page

Hello everyone,I have a requirement to display a message on the “csm_contact” page when a user clicks on the Disable Login / Enable Login link, similar to when g_form.addInfoMessage() is used in a Catalog Item.I have tried adding gs.addInfoMessage() ...

Shuto Sato by Tera Expert
  • 818 Views
  • 2 replies
  • 2 helpfuls

Reply to of Notifications in Case table

Hi, The configured Reply to email address of Notification is not populating correctly in the outlook while replying to it.Instead I am getting email address which is configured in lower environment for that particular notification. Any insights? Rega...