CSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Hi All

Hi All, I Have one question Related to Virtual agent, in my instance not appear 'conversation interface'. Could you Please Suggest any body.    Thanks 

bashashaik_0-1729073098993.png
basha shaik by Tera Contributor
  • 286 Views
  • 2 replies
  • 0 helpfuls

Resolved! Dashboard and colors for configuration ranges reports

Hello everyone!I'm having an issue with configuring ranges reports that are presented in the color of my widgets.I have set up the case statuses.When I want to generate new Accounts by Status widgets, the widget changes color.In this image I have set...

tomasposternak_0-1729152268856.png tomasposternak_1-1729152467425.png

Use of activities table in servicenow

Hi All,There is a OOB notification in servicenow named "KM Subscription Group: Article commented" and it is work on sn_actsub_activity table.I do need some information on the sn_actsub_activity table, like what is purpose of this table and what kind ...

v-paulp by Tera Contributor
  • 664 Views
  • 1 replies
  • 0 helpfuls

Resolved! CSM/FSM Workspace: Playbook issue

Hello everyone, I'm seeking for helpI was practicing with the playbooks and i encountered one issueThis is our requirement:Step 1 - Case AssignmentCategorySubcategoryAdditional Comments So I've created Playbook in PAD, with the name "CSM form config"...

Screenshot 2023-10-18 115444.png Screenshot 2023-10-18 115934.png Screenshot 2023-10-18 120525.png Screenshot 2023-10-18 120407.png

Mapping Field values from Customer Case To Incident Record

I have Created a Custom Field of type Choice in Task Table (Named as: Application Name) and using it in Incident and Case Form. I have a record producer for Creating a case from where my custom field "Application Name" is getting the value. Now I hav...

Map variable of record producer

We are creating a record producer to capture defects, however we want to map the variables back to the defect record it creates, I know we need to do this in the record producer screp but just need some help with the logic, basically want to map the ...

Greg L by Tera Contributor
  • 618 Views
  • 4 replies
  • 0 helpfuls

Resolved! key to link sn_customerservice_registration and sysapproval_approver

Hello.I want to set the value of a specific record in sn_customerservice_registration to sysapproval_aprover in Flow Designer.Is there a key that links sn_customerservice_registration and sysapproval_approver?Please tell me whether it is possible or ...

Yuki21 by Tera Expert
  • 414 Views
  • 2 replies
  • 1 helpfuls

Requested By dynamic

I am creating a record producer and the first variable is 'requested_by' which is just a reference to the user table however I want this to default to the user that is currently logged in, how can I achieve this?

Greg L by Tera Contributor
  • 365 Views
  • 2 replies
  • 0 helpfuls

Default sort of a reference field

Hi Everyone,I want to show the latest records in a reference field for all the users and I have added reference sequence= field_name in dictionary attributes but for some reason it is not working.. please let me know if anything is wrong..Thanks in a...

lucky6 by Tera Contributor
  • 532 Views
  • 4 replies
  • 0 helpfuls