Hello, I have created a decision tree (Guided Decisions>Decision Trees) to help our service desk team CSM Module. So I am trying to ask the agents the follow the Decision trees for the troubleshooting. I have build the decision tree but no idea ho...
Hello,How to specify and call start date and end dates queryparameter in scripted rest api.
Hi All,1.I have changed the UI Builder configuration in my PDI but its not reflecting the change. I have duplicate the page & made change for Transfer Case. Could you please assist ? 2. If we add some new field in the pop up window, is it recommend...
Hi, I have a string-type field in a form that stores the names of all the empty fields within that form. The names of these empty fields are captured using on load client script. I am able to store empty fields data that are available in the form it ...
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Hi, I'm trying to manage the skills of our agents, but some skills are matched to a degree that has an expire-date.Is there an option so we set an expire-date to it? Kind Regards Bjorn
Hello team,I was going through the playbook, I got a query does it use in the workspace only or we can use it on native UI or in a portal also??thanks in advance...!!!
Hi Team, Is there a way I can create a Work Order by clicking on the title Bar of a RITM or SCTASK and then clicking on it as an option? It would be similar to how it is with a Problem record like in the screenshot.Also I would like to take some of t...
I am trying to create a report that has a list of SLA's (task_sla) but as well data from the Case table (sn_customerservice_case). Has anyone managed to add Accounts (not company) and link this with the Task number?
Hey Community! I have an issue in one of our clients in which we are working. Mid server status is up and everything is ok but when we try to update some data to test the integrations behind we find the following error: "Cannot invoke "java.util.Map....
I am using the Case Management module in ServiceNow, and I heavily rely on the email functionality. I use multiple email templates and different sender email addresses depending on the type of case I am working on.Here’s the functionality I want to a...
An administrator creates “customer_table_admin” and “customer_table_user” roles for the newly created "Customer Table”. Which ACL rule would grant access to all rows and all fields to both the customer_table_admin and customer_table_user roles?A. cus...
I have a string-type field in a form that stores the names of all the empty fields within that form. The names of these empty fields are captured using a client script, which makes the field data visible only on the frontend. However, I would like to...
Hello ! Related to this post : https://www.servicenow.com/community/developer-forum/additional-comments-how-to-turn-it-into-an-html-input-box/m-p/1964730I've been trying to manage the HTML options for the Additionnal Comments & the Worknote fields.To...
