Creating High‑Quality Runbooks: Your Blueprint for Safe, Repeatable, Production‑Ready Deployments In every complex implementation, no matter how skilled your team is or how mature your processes are, one truth remains: Deployments succeed or fail ba...
You can build a REST Message that returns data, see a nice HTTP 200, and still ship an integration that fails in production. That’s the gap many ServiceNow teams run into: you can make the API call work, but you can’t keep the integration reliable, e...
Hi All, Today I have found an amazing undocumented API that outputs all logged-in user group sys_id(s). You can use this to reduce the amount of scripting You can try this in your Background script gs.print(gs.getUser().getMyGroups()) Output : Re...
If you’ve ever wondered why a ServiceNow field behaves “fine” on one form but feels broken in another, you’re usually looking at a Dictionary issue, not a random UI quirk. Start here with the live demos, then come back to connect the dots: T...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, While looking for ways to be more efficient in my content creation, I caught myself thinking: "If only I could automatically post on LinkedIn..." LinkedI...
Introduction In this article I describe the outline of "a mature development and deployment process". At its core is the idea to go away from update sets to deploying application versions - hence to get away from "deploying stories" towards "deployin...
In this article we will look at how we can create favorites in the service portal. To do this we need to build the following: Widget to mark pages as a favoriteWidget to list the favoritesPortal page to display the list of favoritesHeader menu to lis...
How to Set Up Tested Jira to ServiceNow Bi-Directional Integration with Webhooks: Triggered by Jira Issue Creation or Comments - A Practical Use Case I’ve recently tested and successfully implemented Jira to ServiceNow bi-directional integration in m...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, A short article to share gained knowledge about hiding attachments and making attachments mandatory for Catalog Items on the Service Portal. Sharing this bec...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, You are working on a Record Producer, and specifically multiple Select Box (Choice) Variables and trying to make these dependent on each other. Similar like ...
A common use case when working with integrations in ServiceNow is dealing with attachments in base64 format. However, the information on how to accomplish this is often scattered across different sources. This article aims to provide clear and effect...
There has been some questions in forum about using "Use Last Run Datetime" field so I have attempted here to explain it a bit more than what is there in the wiki. The checkbox appears when the type of the data source is JDBC. And if you were to selec...
ServiceNow Community - “Discipline is choosing between what you want now, and what you want most.” Challenge Introduction:- In order to strengthen the ServiceNow hands-on skills , each week a challenge will be posted and you need to implement the s...
Creating Hyperlinks in ServiceNow Forms Using UI Formatter and UI Macros Overview of Use Case: This article explains how to create a custom hyperlink within ServiceNow forms using UI Formatters and UI Macros. For my specific use case, I’ve used thi...
Reference fields look easy until they aren’t. A form works fine in dev, then a production team reports that the “Caller” field shows the wrong people, exposes records it shouldn’t, or takes too long to load. The root cause is often the same: the Serv...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Ever used the out-of-the-box Code Search, for example using Studio or SNUtils? And noticed that it will return a lot, though you might miss some artifacts? F...
Introduction ServiceNow's Service Portal is using Bootstrap 3.3.6 as the basis of its CSS framework. As the CSS libraries are continuously upgrading and including modern features, it is obvious that many of us will want to leverage these features in ...
Hi All, As a developer, sometimes while querying data, we get confused about what should we use between GlideRecord and GlideAggregate? And is there any difference between them? Or they are the same? Or if they are different from each other then what...
Overview Many times you may have a variable that also has as choices from a table. Instead of re-creating all of the choices in the variable and having to maintain them in two places, you can use a variable type of Lookup Select Box. Single Choice So...
The goal This article will show walk you through how to set up a custom 0-100% progress dialog in the same format as the Commit update set, or ATF progress modals, for your own application. I have attached to this article a small update set which con...
LisaLatour
ServiceNow
