Developer articles

Modify Reference Qualifiers Using Catalog Client Script

Modify Reference Qualifiers Using Catalog Client Script Create onLoad/onChange catalog client script on the main catalog item. Use the below script, Click here to view script : Click Here

Exploring Table API via Flow Action

Hi All, In the article, we will explore how we can utilize GET table API via flow action. Basic Setup: Create a Service Account User Navigate to [sys_user] table and create a new record with below details: UserID: sn.integration.user First na...

Copy Attachments RITM to TASK & Task to RITM without duplication

Hello team,Recently I was trying to archieve one requirement "copy attachments RITM level to TASK level and TASK level to RITM level without duplication. End your can see on portal what's happening on the task level". I tried to search answer on Serv...

Update Bulk Records

Following are two bulk update scripts that can be reused. If record bulk is bigger than 5000 var gr = new GlideRecord('table_name'); gr.setLimit(100); //will update 100 records at a time gr.addEncodedQuery('ADD QUERY'); // Add query gr.query(); ...

How to modify CTI integration to create an interaction record instead of new call record and open it in agent workspace ?

Hi Everyone,I came across a scenario where end users calls help desk numbers and goes through IVR (Integrated voice response) menu and chooses options to reach out service desk. Service desk agents accepts calls in customer telephony software system...

REST Integration with Dell Tech Direct

I wanted to put together a brief article around integrating ServiceNow with Dell's TechDirect warranty API to collect an asset's Warranty Expiration date. In this article, I will detail the Outbound REST message setup, scripting the business rules an...

Performance Hacks: Reference Fields (2 of 4) Autocomplete Wait Time

< Previous Article Next Article >Performance Hacks: Reference Fields (1 of 4) Reference Popup / Reference Lookup Performance Hacks: Reference Fields (3 of 4) The Autocomplete Query ServiceNow Reference Field @MWatkinsSNow What a wonderful tool! What...

A Guide to Inbound Actions: Automated Incident Creation

Hello Community, My customer used SharePoint Lists to manage incidents previously and is now migrating to ServiceNow Incident Management. Previously, end users sent emails with a specific subject to SharePoint. However, they will now send emails to...

ShowMore/ShowLess Widget for field data in ServicePortal.

The Widget will help you to show less characters if you have a field in you table which contain 200-300 words of data in it and it is making you layout look like text page. and you have to scroll down for reading it. e.g.- The Change Management form...

ServiceNow Client Script : Exploring the Benefits of ServiceNow Client Scripts with Examples

Hi All, Hope you are doing great. In todays article we will try to understand the Client script in ServiceNow with examples. What is ServiceNow Client Script ? ServiceNow is a platform that offers a range of cloud-based services, including IT serv...

How to stop new fields from being automatically added to form layouts

One of the more annoying things you might start to encounter, especially when building a new app or table, is that every time you create a sys_dictionary record to add a field, that field is automatically added to the bottom of your default form, alm...

ServiceNow Glide Record deleteRecord vs deleteMultiple method

Hi All, Hope you are doing great. In this article I will try to answer the most commonly asked question which is when and what should be used deleteRecord or deleteMultiple. deleteRecord() and deleteMultiple These two method are for the deletion...

How to idenfity which Now Component Button was clicked

Did you know that there is an undocumented (as of 2020-Oct-19) property for the now-button component that can help you identify which button was clicked? It’s called componentName. The Problem If you use multiple now-button components, you need a w...

Real-time scenarios - Scripting - Part 1

THANK YOU SERVICENOW COMMUNITY, JUST SUMMARIZING THEM AT ONE PLACE FOR THE CONVENIENCE OF THE NEWCOMERS, WHO OFTEN KEEP ASKING FOR REALTIME SCENARIOS. Dear learners, I am no expert on ServiceNow development. There is this never dying quest to attempt...

How to know groups without members

Hi community Today I needed to answer this question: How we know which groups haven't members? Looking in the community I found helpful posts about it and now I shared my implementation to help other mates with the same question Step 1 I added a fi...

How to configure custom push notifications in the ServiceNow Mobile / Agent application

Introduction Push notifications are an essential feature in the mobile landscape to notify users of various events. For example, when users are being assigned to work on records (work orders, incidents, etc), when a new work note is added to a reco...

Mandatory Variables on Close

Use Case I have seen many requests to have variables that were hidden on the initial submission form visible on the Catalog Task record. These variables would only be mandatory upon Close, as well as only mandatory for those tasks that require it. So...

ServiceNow Detective: Solve Common Mistakes and Errors

ServiceNow Detective: Solve Common Mistakes and Errors Can you solve each case before the timer runs out? Mistakes happen, but you can avoid common ServiceNow errors by recognizing them. Far too often, people repeat the same missteps on the platfor...

ServiceNow create custom Related List | ServiceNow Related list using relationship | Servicenow ease

Hi Folks, Welcome to another ServiceNow tutorial. IN this tutorial, we will look at how we can create a custom-related list in ServiceNow with very easy steps and a demo. The custom related list is created via relationship in ServiceNow so you can sa...

Clear the field value / Clear the variable value

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field There is a newer version available for this content: "No code Clear the Variable value / Set Variable values (Washington DC)" Hi there, A short article to share gai...