With help of Advanced Work Assignment, the work can be assigned in the form of 'Most Majority' or 'Last Assigned' as per the Assignment rule specified in the Queue setup but agents available from Agent Workspace needs to accept the Incident requests ...
Length The length property returns the length of a string. var txt = "ABCDEFGHIJKLMNOPQRSTUVWXYZ"; var sln = txt.length; IndexOf The indexOf() method returns the index of (the position of) the first occurrence of a specified text in a string var str ...
The Washington DC release introduces a powerful new method, “addExtraField(),” within the GlideRecord API, aimed at simplifying the management of dot-walked fields in your scripts. Historically, accessing dot-walked field data required several databa...
My requirement was very specific to write a reusable/generic Notification Email Script that can print/return the MRVS in Tabular/Grid format so that when a Request Submitter or Approver receives an Email Notification, he/she can see what they submitt...
Use case:- To make particular field read-only once the the form is saved only based on some field conditions. (Not on load) Please note that on list view is not considered as it's already read-only. Analysis:- 1. As there is no role specific con...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Once in a while, a Community thread passes by like how to create records out of the Multi-Row Variable Set rows entered? Or how to create a summary out of th...
Hi All, I have developed the bus booking process by using Record producers and ui pages. Kindly find the attachment what i have done exactly to book ticket.Brad Tilton (Cloud bianca.vaccarini Doug Andrews Harikrishnan Vijayan Ji...
Hacktoberfest Guide for First-Timers! Exciting News! Are you participating in Hacktoberfest for the first time? Look no further! I've created a comprehensive user guide to walk you through the entire process. Watch my step-by-step video guide: https...
As we know, there are not so many out-of-the-box methods for making a table form more good-looking and user-attractive. Speaking about conditional field highlighting, field style settings are not applicable as they would work only on the list. Positi...
Hi, In this article, I am going to explain to you about the Events feature in ServiceNow and how to use it and where all you can use this wonderful feature. In general software development terminology, Events is basically an action or occurrence mos...
We found that ServiceNow's scheduled exports are great for table data, but the very first NOTE for export sets- "Export sets do not export attachments to records. To download an attachment, either use the REST Attachment API (HTTP request originates ...
ServiceNow Automated Test Framework for Testing REST based Integration About ATF ATF helps automating the test cases at system upgrade for testing the checklist, implementation testing for an application or for testing a real-time integration using R...
Hi, In this article, I will share the steps on how to trigger an email notification if the assignment group on a particular incident changes more than once. I noticed that this seems to be a very regular feature and hence documenting it here in detai...
I am sure most of you guys might be aware of it already, however, I would like to share my experience while working on Scripted REST APIs. Scripted REST APIs are a powerful way to create custom endpoints for your ServiceNow applications, and to expos...
Adding or removing the sections and questions below in the native view is quite simple(through form Form Builder/Form Designer/Form Layout. However, is it the same in the Catalog Builder? Hmm, yes, but you need to follow a few extra steps to achiev...
Parse widget templates from a target instance and detect hardcoded strings Description: For most clients having a multilingual portal is important. When we develop widgets we need to code them properly so the strings we put in there are translatable....
ServiceNow administrators often need to create new users and assign them the appropriate roles and group memberships. This can be a time-consuming process, especially if the user needs to be granted access to a large number of groups and roles. To...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Do you recall from the Washington DC release notes, "Save flows automatically as you work on them" and "You must request to edit an existing flow before you...
Become a Top-Tier ServiceNow Developer With These 10 Secrets The ServiceNow ecosystem is changing and simply maintaining the status quo won’t cut it. Higher standards are on the horizon in 2025 and beyond. Are you prepared for the shift? When we ...
In ServiceNow’s Service Portal, managing URLs is an integral part of building dynamic pages and widgets. Whether you're handling redirection, fetching URL parameters for data display, or dynamically updating the URL, understanding both client-side an...
LisaLatour
ServiceNow
