Developer articles

Automate Assessment/Survey Testing with ATF(Including Multiple Option,Attachments &Reference fields)

Hi Everyone, Are you currently performing manual testing of Assessments/Surveys after upgrades or enhancements? If so, and you'd like to explore automating these tests using ServiceNow's ATF (Automated Test Framework) Here is step by step instruc...

How to ensure ONLY correct groups can be assigned to a task type

If you don't want to watch the video1) Create a group type on sys_user_group_type 1.5) Copy the sys_id of the newly created sys_user_group_type2) Add the newly created group type to all the groups you want to assign that class of tasks to.3) Crea...

Configuring Access Hours in Field Service Management (including blackouts)

Introduction A common use case in Field Service Management is defining when field agents are allowed to fulfill tasks. This can be a specific date range during which the visit has to take place, which is done through the window start and end, but in ...

Instance Troubleshooter Scan Checks

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Instance Scan, one of the best things of ServiceNow, though also horribly underutilized by customers. Out-of-the-box the free Instance Scan application comes...

Make a call to the Incident Caller - How to read the Docs - Twilio Part 6

Hi Developers, In the last article, we have seen, how to make use of the out of the box related links on task records to make a conference call or send a message. In this article we will be creating a custom icon using UI Macro on incident form that ...

Version of Node/NPM to use to create a custom component

ServiceNowVersion NodeVersion NPM VersionNotesRomeNode 12 LTS NPM 6https://nodejs.org/download/release/v12.22.0/San DiegoNode 14 LTSNPM 6https://nodejs.org/download/release/v14.16.0/TokyoNode 14 LTSNPM 6 UtahNode 14 LTSNPM 6https://nodejs.org/downloa...

Workflow restart of workflow refresh

Hello, FYI These lines of code may be helpful on workflow restart or refresh, after submission on RITM later you did any modifications on RITM variable tab. var wf = new Workflow(); wf.restartWorkflow(current); wf.runFlows(current, "update"); // t...

UI Framework component error: This scope is already taken by another application

I get this error when deploying a component to an instance in my organization for the first time, but after it's been deployed to another instance (or a prior clone of the same instance). I'm still waiting on HI to confirm the rumor, but it appears t...

How to easily access RITM variables via script when your RITM is not the current record.

I’ve seen this question come up a few times lately, so I thought I’d take a moment to make an article about it. There are certain situations where you need to pull data from RITM variables where the RITM itself is not the current record (such as when...

Part 3: ServiceNow Interview Q&A Combined

Greetings Everyone, I trust you're all doing wonderfully well I'm pleased to announce that a new video tutorial is now up on YouTube Don't forget to hit LIKE SHARE & SUBSCRIBE to my Channel LearnIT If my content helped you in anyway, please m...

Part 2: ServiceNow Interview Q&A

Greetings Everyone, I trust you're all doing wonderfully well I'm pleased to announce that a new video tutorial is now up on YouTube Don't forget to hit LIKE SHARE & SUBSCRIBE to my Channel LearnIT If my content helped you in anyway, please m...

Part 1: ServiceNow Interview Q&A

Greetings Everyone, I trust you're all doing wonderfully well I'm pleased to announce that a new video tutorial is now up on YouTube Don't forget to hit LIKE SHARE & SUBSCRIBE to my Channel LearnIT If my content helped you in anyway, please m...