I have been using the conditional process flow formatter created by Drew West since Dublin. It is a great upgrade to the core functionality, allowing steps in the flow formatter to be displayed only if the defined condition is met. The use case I see...
This post arose from seeing the same type of code question, same type of bug over and over and feeling that the acceptable solutions don't really address the problem: Code structure is causing us headaches by having too many lines in which to hide bu...
I am sharing the white paper for ServiceNow data archiving functionality . It can be helpful to understand do's don'ts while setting up the the data archiving , specially for admins .
Hi All, This is my third article in ITBM Series. In this article, I am going to talk about project management module. Demand management along with project management ensures that projects aligned with organizational strategy are picked up for impleme...
ServiceNow Best Practice : ServiceNow Best Practice Attachment script Attachment Mandatory --- Reference - 1 Reference - 2 function onSubmit() { if (g_form.getValue('non_tracked_devices') == 'Yes') { var cat_id = g_form...
No. No it does not. Now that we have that out of the way, you may ask yourself - quite rightfully so - why you have never heard of that field. It is present on other scripting parts on the platform such as UI Actions. The sys_override for business ru...
This article is Day 7 and first article of the Object Oriented Abusers category in a multi-post series about refactoring Code Smells. Code Smells are characteristics that can negatively impact code; ranging from hindered read-ability, clutter, unscal...
I would like to start off by thanking my fellow community members and stackoverflow.com who have been my reference in building these two scripts.This integration is built through REST API calls.You will need to create an account in Airwatch and allow...
If you have any questions, concerns or help needed with Flow Designer or IntegrationHub, come join us Wednesday August 12th at 9 AM EDT / 1300 UTC for our public Flow Designer/IntegrationHub office hours! There is no formal presentation, just an oppo...
Hi Everyone, Good Day! I just have some thoughts when gone through the scenarios like, when the Incident has been raised and in case if support team who works on the incident need to communicate with the caller for getting more details related to it...
If you have any questions, concerns or help needed with Flow Designer or IntegrationHub, come join us Wednesday July 29th at 2 PM EDT / 11 AM PDT for our public Flow Designer/IntegrationHub office hours! There is no formal presentation, just an oppor...
The use of ‘Clear the Variable Value’ is pretty straightforward, but you also have to be careful when determining what the “true” condition for the UI Policy should be (so you don’t encounter any unexpected behaviors). Here is an example of how this ...
Issue After adding a search source Departments, it was locked down for user security purposes and wasn't returning data in the portal search. User Requirements In order to see an make these changes you will need to be logged into your ServiceNow inst...
Hi Guys, In my last article, I had guided you to set up a Twilio account. In this article we are going to integrate our Twilio account with Notify. "Notify allows you to integrate with the Twilio telephony service to send and receive phone calls and ...
Hi Guys, It has been couple of weeks i have started to contribute to the Community. My ultimate goal is to help other developers on Now Community with the knowledge that I gathered all these days working on several modules on Now platform. Community ...
hello everyone how are you? I would like to share the good practices when using glide recordIf someone finds some mistake or don't agree please send your feedback; Query get(Object name, Object value): Returns the specified record in an instantiate...
SERVICENOW INTEGRATION WITH ANY 3RD PARTY TOOL - REQUIREMENTS Considering any integration to ServiceNow, these basic steps would lay down a foundation for configuring a seamless integration. The following tabular notation defines the steps to be fo...
When and where Business Rules BR apply.Have you ever wonder when and where Business Rules apply? ( When your script has to be executed, Where is this script blocking your way) Is it Before or After submitting a form ? Here is a starting point. Sketch...
"not supported calendar message.ics" Hello all, After wasting too much time on this problem, I decided to share with the community the solution I used to correct the "not supported calendar message.ics" bug. When this problem happens I was working ...
If you're asking a coding question and pasting in script this is a must Use the {;} button, up there function onLoad() { var a = g_form.getValue('u_system_type'); if (a == 'Live'){ var b=g_form.getControl('u_system_type'); b.style.backgrou...
Lisa Latour
ServiceNow
