Our company is looking into finally upgrading our SCCM inbound integration, and for the longest time we thought that the Microsoft SCCM 2016 integration was the latest version that we could go with. However with Orlando and the release of Robust Tran...
Now that Agent Workspace has reached maturity in Paris, I'm having some challenges trying to work out a migration path from UI16 using Service Desk Call to Agent Workspace using Interaction. I am still struggling to form a Business Case in my head, g...
Intended Audience: Custom scoped application developer + system administrator Estimated Reading Time: 5 minutes The purpose of the article is to document my learning experience with setting up Git integration via MID Server, and hopefully, this will ...
The self-service Service Catalog is a hallmark of the ServiceNow platform, but sometimes we’ll want to integrate the creation of requests into our automated processes. This “cart API” allows developers to accomplish this with server side scripting.
Hi Did you ever wonder, how you can work with different users in one browser simultaneously, without impersonating so many times? Instead of always switching back and forwards between the system administrator and the user, you like to work with (e.g....
I would make sure that you backup your project before you continue just incase things go badly. So with the release of Paris I found that it does not like v17 of the Framework and that you need to upgrade to the latest version. I thought this was a ...
In a previous article titled Checking truthy/falsy alternate approaches to conditionally check truthy/falsy values was introduced. This post will expand on the statement made in Checking truthy/falsy where it was suggested that a truthy/falsey condit...
There are times that a quick list of display values are needed. Maybe it's just to snoop around, or list RITMS under a request in an email. Whatever the case might be, there is an quick way to do so: var gr = new GlideRecord('sc_task'); gr.setLimit(1...
Hello ServiceNow Users, Let's say you want the Initial values of all the fields in the record of a particular table. Many time hear from many users, that it is not possible. But actually, it is possible.ServiceNow provides you a facility to check the...
If you don’t take advantage of the ability to receive and process inbound emails, you’ll miss the opportunity to capitalize on the ability to precisely filter and parse incoming emails to determine if any actions need to be taken when the email is re...
ArrayUtil ArrayUtil is an Out of the Box [OOB] script include which provides the ability to perform various cool functions related to Arrays. These functions will save you tons of custom lines of scripts and algorithms to play with arrays. It is docu...
It seems, through my quick Google searching, that there isn't a great article in the ServiceNow Community regarding how to handle "non-standard" dates when importing with a Transform Map. For example - I'm importing a slew of records for a client via...
Hi Developers, In last few articles in this series we have learnt how to setup the Twilio, how to configure Twilio with ServiceNow Notify and how to setup Notify. And as we have already discussed, it's always better and equally important to test your...
ServiceNow’s Easy import tool allows you to export any of a table’s data columns from ServiceNow, including the SysID column. Here is how this works.
Widget Creation Articles How To: Create an Infinite Scroll in the Service Portal - Article - ShareHow To: Create a simple radial score indicator - Article - Share Preamble Sometimes it is useful to know how to display scores in your portal without ...
Twilio SMS and Voice activate speedy on-call scheduling, incident alerts. Notify allows you to integrate with telephony providers such as the Twilio service to manage phone calls and SMS messages from within your instance. Here I have implemented a ...
Scheduled Job to calculate Business Duration and Duration field on TASK. It can be used for other task types just by change encodedquery. var gr = new GlideRecord('task'); gr.addEncodedQuery('active=false^calendar_durationISEMPTY'); gr.autoSysFields(...
How to hide/remove "Add" and "Remove All" buttons in multi row variable set Release worked on : London. Step 1 : Import attached XML file "sys_ui_script_2f9c4e0edb6f234060339c28db9619bf (1).xml"the jquery library in sys_ui_script table. After importi...
This article is Day 8 and second article of the Object Oriented Abusers category in a multi-post series about refactoring Code Smells. Code Smells are characteristics that can negatively impact code; ranging from hindered read-ability, clutter, unsca...
Hi Recently I walked over an interesting question in the Community, which I could not answer from top of my head, as it triggered my (the condition was met ;-)) to give this a shot and try it out while learning about it. Scenario: I want to have a Ca...
LisaLatour
ServiceNow
