Note: This is part four of a series of articles where we will develop Custom Components with the Now Experience UI Framework. This series started with two articles about custom GraphQL APIs which we will use to fetch data from the platform for our co...
In this example, I am creating a Virtual Agent topic which would send incident details to a Slack channel. The user's reply in slack would be sent back to Virtual Agent chat. 1. Create a Slack App and add it to the Slack Channel. - When we create an...
Note: This is part two of a series of articles where we will develop Custom Components with the Now Experience UI Framework. This series starts with two articles about custom GraphQL APIs which we will use to fetch data from the platform for our comp...
Hi In this article, I will show how to integrate with 3rd party API using Flow Designer. To explain this, i have taken 1 small requirement. Requirement: Currency conversion. Create a catalog item where the user submit a request selecting the target c...
Workspaces represent a new user experience and meanwhile are an indispensable working platform in the world of service desk agents. There is a workspace called "Agent Workspace", which serves as a container for the various applications and from wh...
!!! UPDATE !!! You can find the complete Article attached as working PDF file at the end of the post.Have Fun.BRDirk HiDid you ever need to find records in your database, having NO referencing records available? (e.g. any Requests without Requested I...
Hi In one of my previous articles, I wrote about using depending field with Reference Qualifiers. Now, if you just have simple conditions to cover, you may be served somewhat easier just configuring a "Dependent Field" in your Dictionary record for t...
The old content management system (CMS) of ServiceNow had a checkbox on content pages that (if checked) would cause the side to break any iframe and open the site using the entire browser window.I needed to do this using the Service Portal instead fo...
This is related to the 2020 LDAP channel binding and LDAP signing requirement for Windows up coming change. If you were not aware, Microsoft soon begin enforcing LDAP channel binding and signing requirements for Windows - the full article is here. Th...
Sample code related to auditing tasksys_history_setsys_history_linesys_audit varTarget = ""; var grRecord = new GlideRecord("task"); grRecord.addQuery("sys_id", "1cf6094d1b99201070f10f60f54bcb2f"); grRecord.query(); if (grRecord.next()) { varTar...
Variable name definitions are stored in g_form.nameMap array. The entity name of the form is required to identify the definition. So you need to search g_form.nameMap by jvar_question_name. Also, the default value can be obtained from jvar_question_v...
Hi I just answered a question here in the Community and thought to write these findings down in an article here. Situation: The selection of Cost Centers in a Catalog Variable shall be limited to those Cost Centers, that are configured to the Count...
Hello. I want to show you something, that I found recently. It is regarding a context menus in a script fields. It comes out that every element in the script field, which is bold and italics has a context menu. Depending of its type, the context menu...
Here's a checklist of things we need to probe while we prepare for Integrations with the ServiceNow platform: Is it an import from or export to ServiceNow?Understanding the direction – Sending /Receiving information?Which system is initiating the con...
When emails are generated by ServiceNow in the event of a record deletion, those emails can sometimes be missing necessary values, or not send at all. This is due to the record potentially not existing by the time the event gets fired. Using this fix...
Paris delta exam window is from October 1, 2020 through January 7, 2021 Be sure to pass your exam(s) on or before January 7, 2021. The link below contains examples of the delta exam: link
Intro Did you know that the main ServiceNow script editor is built using the open source CodeMirror project? Did you also know that these editors expose the full CodeMirror configuration and customization API to the browser, enabling the installation...
Enable Plugin 'Integration - Multiple Provider Single Sign-On Installer' Under 'Multiple Provider SSO' Application Go to Properties > Enable multiple provider SSO & Enable debug logging for the multiple provider SSO integration Install ADFS Certific...
In this article I would like to highlight several debugging tips that you can utilize while developing the now experience components. console API One of the most common technique is of course using the native console API. Many developers are using ju...
Check out our new Bright Toolbox app. It is free of charge and contains predefined set of tools and ready-to-use scripts with use case examples. In Bright Toolbox you will find our generic approach to problems we all have to solve in our day-to-day ...
LisaLatour
ServiceNow
