Create an Incident in the Agent Mobile App Natively

Create an Incident from the Agent Mobile App in New York

How to Create Widget and how to apply widget in Service Portal Page

How to Create Widget and how to apply widget in Service Portal Page. Video demonstrate above in details and make you familiar with the service portal widget development. Please open below link: https://youtu.be/s9vX4lTz06Q   Please do not forget to p...

Validating Excel spreadsheet data in ServiceNow

Importing and storing data is one of the most common uses of ServiceNow and while some import sets and transform maps have their own methods of validation, there is a separate method for an Excel file. This week’s post in NOW You Know highlights the ...

IglooReloaded: New VSCode Extension for ServiceNow Development

Hello all, I wanted to share a VSCode extension for easier development of ServiceNow scripts from Visual Studio Code (search for IglooReloaded in vscode extensions). Its features include the following: Shows autocompletion suggestions for all client ...

Infinite loop issue inside Script Include

Hello Everyone, Recently, when I was working on a project, I found 1 issue which was very strange and I wanted to share this with you all.  This issue has caused the instance to go into the infinite loop before I find and kill the transaction. I have...

Adding a Related List to the Default View of a Scoped Table

I love scoped apps. They are (mostly) fantastic. However, I often find myself in a situation where the changes I want to make are not allowed due to different scopes. I have outlined two common issues with solutions that I tend to use with related li...

Create "Copy to clipboard" functionality on incident form.

Hi NowCoummunity,   Recently I have assign to quite different and logical requirement. Requirement is --  It's a very common scenario that in cases of an outage or some P1 critical incident, many people need to get in a call together seeking resoluti...

Scripts:: Using array, how to do, sample codes, push, join, unshift, lenght, printing

Scripts:: Using array, how to do, sample codes, push, join, unshift, lenght, printing //Creating Array var fruits = ["Banana", "Orange", "Apple", "Mango"]; //OR you could be use: //var fruits = new Array("A", "B", "C"); //Inserting new value fruits....

Functional JavaScript - GlideRecord

This is the first in hopefully a series of articles on incorporating useful functional programming techniques while writing JavaScript in ServiceNow. How many times have you seen code like the following? var grIncident = new GlideRecord('incident'...

[Free Widget] - Service Portal Widget - Tracker Button

Hi All, Decided to contribute one of my smaller personal projects to the community.   Gitlab Project Link: https://gitlab.com/Jordand9/sn-sp-trackerbutton   ServiceNow - Service Portal Widget - Tracker Button   Overview:   This widget is in place to ...

Functional JavaScript - GlideRecord, Part 3: mapGR w/select

In Part 2 we created a simple mapGR function that factors out some of the common field mapping logic often seen in record-level processing logic. For this short article, we'll add a second argument to helper function that works like a SQL SELECT clau...

Trying to understand GlideRecord.next()

This article presents an alternative explanation to the visible behavior of GlideRecord.next() when looping through a Record Set and setting values in an Object or Array. By now we’ve all likely seen that the Object or Array will only hold the value ...

Universal JavaScript Function for Multiple Update from Script

Every now and then I was in a position where I needed to update multiple records with the same values. This can be done from a ListView but what if I want to update multiple fields for a big number of records? For me, the least time-consuming way of ...

Functional JavaScript - GlideRecord, Part 2: mapGR

  After many months seeking enlightment and inspiration for continuing this series of articles, we're finally ready to continue our functional journey!(Or, I'm just a lazy guy who procastinated for far too long... ;-))In Part 1, we created a simple ...

Code Architecture – An Alternative Approach To Try/Catch

This post is a high level introduction to an alternative strategy that replaces the conventional try/catch implementation by isolating its logic into a single purpose function. The demo implementation will use strategies and theory from previous post...

Two steps for unloading a performance analytics report dashboard

Consider this - you have created a performance analytics report dashboard and are looking to promote this to a higher environment, so you have created several tabs each with specific report instances. Capturing these updates is not quite as straightf...

Drag and Drop inside a Service Portal Widget

Hello everyone! I figured out how to do drag and drop in the service portal recently so I thought I would share the love a little bit! I have attached some starter files that should help you follow along. The before folder contains some source files ...

Simplify Usability Guidelines - Use Templates

So just a minute ago i asked myself "huh, why did i not do this earlier?". Allow me to share this simple, yet very effective thought. Picture this:You are creating a new application for a customer and/or are customising an existing one. You add a ref...

Microsoft System Center Orchestrator and ServiceNow Integration using KELVERION

Hi There,  Today I thought of sharing little information on the integration between ServiceNow and System Center using kelverion. Note:  You have to buy KELVERION license to implement this. To know more about pricing please contact KELVERION. https:/...

ServiceNow Development Process with Agile