Hello, I am not sure any this is already mentioned on community somewhere or not..But I would like to mention this some observation that I observed while working on requirements for 1 of my customer. I was working on requirement where I had to create...
Have you ever looked into a ServiceNow instance and thought... "What the hell have they done! and where have they done it (who knows why)". Well now you will be able to easily find and identify the 'business process' the developer decided to impl...
Hello Someone said a picture is worth a thousand words.Here I leave some images, mind maps to help you in the new features of Servicenow's London version. The source of the information are the videos published in the official channel of Servicenow on...
I received a call asking for assistance paginating through a GlideRecord result-set in a Scoped Application. I was informed that GlideRecord.currentLocation doesn't work in scoped apps, and solutions here at community are overly complicated that use ...
Check out this WEBINAR to see ServiceNow's best practices https://community.servicenow.com/community?id=community_article&sys_id=a2fb9b26dba96700fb4ae15b8a9619f1
Desire: Standard changes (existing or newly created) should have a dedicated view, which will limit the fields and related lists with which the user must concern themselves. Issue: While view rules allow an easy filter condition (type=standard) to ap...
Earlier this week I took the Service Portal Fundamentals class so I could get my voucher for the Micro-cert. Even if I'm pretty experienced in the Portal and what you can do, there is always some functionality that you haven't played around with so m...
Hello ,I have seen few questions on community for adding close note in service portal ticket Service portal:Add closed notes field in closed Ticket .Here is the solution : If you are trying with form view it won't help here because in SP, "Ticket F...
Among all of the ServiceNow products I was always finding the Orchestration, Discovery and Event Management to be the most fascinating and having great potential of bringing actual financial value to customer, while still being quite expensive. Howev...
Setting values of a sn-choice-list is different from sn-record-picker where we pass to the field an array of a single object together with its displayValue and value - something like c.recordPicker = [{"displayValue": "test", "value": "testValue"}]. ...
Hi Team, If you are in Las Vegas on November 27th, please join us at our developer meetup. RSVP here: https://www.meetup.com/Las-Vegas-ServiceNow-Developer-Meetup/events/255784708/
I wanted to share a few ways that you can modify the out-of-box (OOB) the Service Catalog category list (Widget name: SC Categories, ID: this widget has no ID defined OOB). This widget typically acts like a menu and sits on the left hand side of yo...
Had a hard time coming up with a good headline for this article. But at least I got your attention. Today we are going to talk/show how you can use connect as an alternative for email/push notification/sms etc. We all trying to avoid emails and try t...
I know many of my friends are struggling to get study material for CIS-ITSM so here is my take on the exam that i passed last week: Honsetly speaking, i did not study much as i have 5 years of experience implementing these ITSM applications, all i st...
Introduction: It not a secret that there is lack of documentation regarding “Jelly” used in ServiceNow Platform. And when we are talking about a developing process, of course, this situation may be a cause of numerous difficulties and misunderstandin...
NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. DIFFICULTY LEVEL: ADVANCEDAssumes having taken the class SSNF and has good advanced level of knowledge and/or familiarity with Scripting ...
This is another example of how modern web technologies can be used in ServiceNow: - Modern, intuitive and mobile-friendly Incident self-service portal for end users - Video overview: https://youtu.be/qZyt1Z6W7kY - Test instance: http://bit.ly/INCPort...
NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. DIFFICULTY LEVEL: INTERMEDIATEAssumes having taken the class SSNF and has good intermediate level of knowledge and/or familiarity with...
1. Install and configure SwissNow Details described here: https://community.servicenow.com/community?id=community_article&sys_id=72d65bd0db34a7048e7c2926ca961923 2. Open options Right click on SwissNow icon and select Optons. 3. In "Configuration p...
LisaLatour
ServiceNow
