Use Case: It may happen that you would like to create any SLA or OLA automatically when, let's say any group is created (to automate the process of Service Level Mgmt definition). For doing a case above, there might be useful to create a business r...
The following article is a consolidation of multiple documentations and release notes with the intent to summarize and help community members seeking information about Agent Intelligence in the London Release. ServiceNow Agent Intelligence product en...
Dear SN Community - I wanted to share this script that I wrote. This script will take your categories and subcategories and put them in alphabetical order quickly without needing to manually do this in the sys_choice table for each depdenent_value th...
This article is related to Knowledge Article created by ServiceNow in January 2018. Issue description: Inbound emails are not correctly processed by the system. This is due to a wrong interpretation of the watermark message. Symptoms: When approving...
NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. DIFFICULTY LEVEL: INTERMEDIATEAssumes good knowledge and/or familiarity of Orchestration, Workflows, and Scripting in ServiceNow. Assumes...
NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. DIFFICULTY LEVEL: INTERMEDIATEAssumes having taken the class SSNF and has good intermediate level of knowledge and/or familiarity with S...
I recently had the task of generating schedules via script.This is mostly just to document what finally seems to be working. When adding a new schedule you must add a new record to the following tables:cmn_schedule (contains the main schedule record)...
NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. DIFFICULTY LEVEL: INTERMEDIATEAssumes having taken the class SSNF and has good intermediate level of knowledge and/or familiarity with...
I'm sure we have all encountered issues with inbound actions at some point during our ServiceNow development careers, but today I came across an issue that that left me tearing my hair out for hours. The RequirementAn Inbound Action that only updates...
Hi Team, Recently I needed to create a new button on my HR Portal and came across this wonderful link to New Rocket where Nathan had documented an easy way to create buttons in the Portal. I needed some specific configuration to be done to my behavio...
NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. DIFFICULTY LEVEL: INTERMEDIATEAssumes good knowledge and/or familiarity of Orchestration, Workflows, and Scripting in ServiceNow. Assumes...
NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. DIFFICULTY LEVEL: INTERMEDIATEAssumes having taken the class SSNF and has good intermediate level of knowledge and/or familiarity wi...
Have you ever wanted to save time on auxiliary actions while doing something more important? Every time you need to draw a dialog window or make and ajax call - it requires writing several strings. Not a big deal, but due to human nature - you may om...
"If it happened once - chances of second occurrence are great!" Being very experienced ServiceNow developer does not guarantee you'll never face challenges. While working with Notifications in ServiceNow - you may find yourself in situation when some...
Some time ago I wrote a blog post about my approach to ServiceNow and grafana integration, you can find it under this link[1]. The key concept used there is presented on the diagram below. . Besides the technical aspects of integration, operational r...
Hello all, I have had the opportunity to set up a lot of mid-servers lately. And i have found a helpful, yet vastly unknown "feature" with the setup via the installer. As most already know, mid-servers can be run through a defined proxy. Now when usi...
Hi I'm Sal, associate developer and creator of Colorful. Colorful is a chrome extension that puts a dark theme on the Service Portal's widget editor. It allows for an easier, more familiar experience to developers who are accustomed to dark theme's f...
So, I got involved in a community question here where the requirements was that they wanted to restrict the access of templates to roles. I never seen that before and are used to the normal user/group/global way of working when you do it like this OO...
How often people make wrong decisions? The answer is obvious - often enough and it is part of human nature! However, as a developer or architect - when we designing and implementing a system - do we taking into account that attribute of human being, ...
I'm using the KB Article Page widget to display a specific KB article on my portal. That works really well until I need to display the French version of the article for users who have their language preference set to the French. I found a solution by...
LisaLatour
ServiceNow
