Where are you in the race to digitally transform your enterprise?

Check out this WEBINAR to see ServiceNow's best practices https://community.servicenow.com/community?id=community_article&sys_id=a2fb9b26dba96700fb4ae15b8a9619f1

How to get a view rule which applies to new changes created from the standard change catalog

Desire: Standard changes (existing or newly created) should have a dedicated view, which will limit the fields and related lists with which the user must concern themselves. Issue: While view rules allow an easy filter condition (type=standard) to ap...

How to create external search source "Search Chuck"

Earlier this week I took the Service Portal Fundamentals class so I could get my voucher for the Micro-cert. Even if I'm pretty experienced in the Portal and what you can do, there is always some functionality that you haven't played around with so m...

Service portal: Add closed notes field in closed Ticket

Hello ,I have seen few questions on community for adding close note in service portal ticket Service portal:Add closed notes field in closed Ticket .Here is the solution :   If you are trying with form view it won't help here because in SP, "Ticket F...

Certified Implementation Specialist: Service Mapping exam personal experience

Among all of the ServiceNow products I was always finding the Orchestration, Discovery and Event Management to be the most fascinating and having great potential of bringing actual financial value to customer, while still being quite expensive. Howev...

Setting Value of sn-choice-list

Setting values of a sn-choice-list is different from sn-record-picker where we pass to the field an array of a single object together with its displayValue and value - something like c.recordPicker = [{"displayValue": "test", "value": "testValue"}]. ...

Las Vegas Developer meetup

Hi Team,   If you are in Las Vegas on November 27th, please join us at our developer meetup.   RSVP here: https://www.meetup.com/Las-Vegas-ServiceNow-Developer-Meetup/events/255784708/  

Customizing the SC Categories Widget in Service Portal [Istanbul]

I wanted to share a few ways that you can modify the out-of-box (OOB) the Service Catalog category list (Widget name: SC Categories, ID: this widget has no ID defined OOB).   This widget typically acts like a menu and sits on the left hand side of yo...

How to get the fulfillers attention with connect

Had a hard time coming up with a good headline for this article. But at least I got your attention. Today we are going to talk/show how you can use connect as an alternative for email/push notification/sms etc. We all trying to avoid emails and try t...

CIS ITSM certification 2018

I know many of my friends are struggling to get study material for CIS-ITSM so here is my take on the exam that i passed last week: Honsetly speaking, i did not study much as i have 5 years of experience implementing these ITSM applications, all i st...

Do you know ServiceNow good enough?

Introduction: It not a secret that there is lack of documentation regarding “Jelly” used in ServiceNow Platform. And when we are talking about a developing process, of course, this situation may be a cause of numerous difficulties and misunderstandin...

Community Code Snippets: A GlideRecord Survey - Part 4 (Advanced)

  NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE.   DIFFICULTY LEVEL: ADVANCEDAssumes having taken the class SSNF and has good advanced level of knowledge and/or familiarity with Scripting ...

Incident Portal for end users - POC

This is another example of how modern web technologies can be used in ServiceNow: - Modern, intuitive and mobile-friendly Incident self-service portal for end users - Video overview: https://youtu.be/qZyt1Z6W7kY - Test instance: http://bit.ly/INCPort...

We use what we make....Learn how Intelligent Apps transformed ServiceNow's employee experience - WEBINAR

Community Code Snippets: A GlideRecord Survey - Part 3 (Intermediate)

  NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE.   DIFFICULTY LEVEL:    INTERMEDIATEAssumes having taken the class SSNF and has good intermediate level of knowledge and/or familiarity with...

How to export records from multiple tables into one XML file, or add them to an update set [SwissNow]

1. Install and configure SwissNow  Details described here: https://community.servicenow.com/community?id=community_article&sys_id=72d65bd0db34a7048e7c2926ca961923 2. Open options Right click on SwissNow icon and select Optons. 3. In "Configuration p...

Virtual Agent setup in ServiceNow Part 2

Here comes the followup video that I promised when doing Activating Virtual Agent Part 1. This time we go a bit deeper and look at what kind of settings there are for the Virtual Agent, how to create you own topic and what kind of actions you can cre...

Build a dropdown list based on Array (using Jelly script)

Hello,  If you want to create your dropdown list based on a array, please check the example below:   HTML <!-- Values for select dropdown list--> <g:evaluate> var methods = [ { name: 'Option number 1', value: 'Opt1' }, { name: 'Option Number 2', val...

Resolve Incident in mobile app

We have been working on a way to add a Resolve Incident button in the mobile app. Our users can't set state "Resolved" through the state picker and UI Policys doesn't really work in our environment when it comes to this.There was also a problem that ...

Service Portal: Search and Fill a text field similar to suggestions/contextual search

Hello Everyone, A few days back I came around a question in the community about having a functionality similar to the short description of Incident as below.   I suggested the user with contextual search. https://docs.servicenow.com/bundle/jakarta-p...