Here is how I built our notifications using Business Rules, Events, Notifications, Templates and Notification Email Scripts.In order to minimize the amount of things to administrate when it comes to notifications I made it a bit different. Hopefully ...
NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. DIFFICULTY LEVEL: ADVANCEDAssumes having taken the class SSNF and has good advanced level of knowledge and/or familiarity with Scripting ...
This article will be about loading a basic set of functionality into memory that will then be used by subsequent business rules; hence, it's name Bootstrapping Business Rules. Using the same practice as OOTB by which various objects are readily avail...
NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. DIFFICULTY LEVEL: ADVANCEDAssumes having taken the class SSNF and has good advanced level of knowledge and/or familiarity with Scripting ...
Serverless integration of #ServiceNow and #grafana - lesson learned Posted on funinit.wordpress.com As a feedback from the last post about new version of snow-grafana-proxy[1] I’ve got a question on similar functionality implemented as AWS Lambda, w...
NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. DIFFICULTY LEVEL: ADVANCEDAssumes having taken the class SSNF and has good advanced level of knowledge and/or familiarity with Scripti...
NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. DIFFICULTY LEVEL: ADVANCEDAssumes having taken the class SSNF and has good advanced level of knowledge and/or familiarity with Scripti...
Are you having trouble copying attachments from one record to another when submitting a catalog item in service portal? So was I. Here's what I found to fix it. In a workflow, using a run script activity, I was trying to copy attachments from the su...
NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. DIFFICULTY LEVEL: INTERMEDIATE - ADVANCEDAssumes having taken the class SSNF and has very good intermediate to advanced level of knowled...
NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. DIFFICULTY LEVEL: INTERMEDIATEAssumes having taken the class SSNF and has good intermediate level of knowledge and/or familiarity with...
If you use Fix Scripts you know that after transferring an application or Update Set we have to manually run them. It is often inconvenient to go to the Fix Scripts table, look for necessary scripts, run each one and wait. M...
DISCLAIMER:I consider ServiceNow OOB coding practices, and that of the community at large unscale-able and not easily maintainable. Credit to ServiceNow that slightly improves it's code with each new release; even if small, it's certainly a step in t...
NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. DIFFICULTY LEVEL: INTERMEDIATEAssumes good knowledge and/or familiarity of Orchestration, Workflows, and Scripting in ServiceNow. Assumes h...
NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. DIFFICULTY LEVEL: BEGINNER VERSION DEVELOPED IN: KINGSTON+ Assumes basic knowledge and/or familiarity with Scripting in ServiceNow._____...
The following article is a consolidation of multiple documentations and release notes with the intent to summarize and help community members seeking information about Application Portfolio Management in the London Release. ServiceNow Application Por...
Dear SN Community - So I been doing a lot of programming lately in our SN instance... and I think it's somewhere in the 500+ hours while taking care of my primary responsibility to keep my hospital IT department operational and I think the biggest pa...
Use Case: It may happen that you would like to create any SLA or OLA automatically when, let's say any group is created (to automate the process of Service Level Mgmt definition). For doing a case above, there might be useful to create a business r...
The following article is a consolidation of multiple documentations and release notes with the intent to summarize and help community members seeking information about Agent Intelligence in the London Release. ServiceNow Agent Intelligence product en...
Dear SN Community - I wanted to share this script that I wrote. This script will take your categories and subcategories and put them in alphabetical order quickly without needing to manually do this in the sys_choice table for each depdenent_value th...
This article is related to Knowledge Article created by ServiceNow in January 2018. Issue description: Inbound emails are not correctly processed by the system. This is due to a wrong interpretation of the watermark message. Symptoms: When approving...
LisaLatour
ServiceNow
