I created a querie business rule to restrict request items that belong to a data group to only that group. The querie is working as expected with the exception of when an email is triggered from creation of request item, the requested for and reques...
Hi All,I would like to set a Business Rule in order to automatically assign a status for the record between Active (= 1) or Inactive (=2). The goal should be assign Active status to records that have been updated in the last 90 days, and Inactive sta...
Hello I would like to put reference qualifier on field (2)Based on value from field (1)Unfortunately field (1) it's sys_id because it's reference from other table. <u_type display_value="Responsibility">281c2a33875d8a50aacccaec0ebb357e</u_type><u_gim...
Hello, Can someone help me? I want to copy values entered in a List collector variable (referenced from user table) to a single line text variable for catalog item. Any help will be appreciating. Thanks in advance
In sc_req_item table, we have "Responses" button in form view which opens a template popup and we have same button in our workspace as well, but after clicking that button, nothing happens. I want same popup functionality as it is behaving in form vi...
Hello, My instance is getting logout after few interval of time. And I need to login again. Can we avoid this situation where instance will not logout? Thanks.
Hi, Is there a way to convert RITM numbers into hyperlinks on forms?
Hi, From the workflow when we create a Catalog Task on the description field we need to set a description along with KB article hyperlink. Can anyone please help me how to do this ?
Hello Community,Need Help with Client Script!We wanted to auto-populate value from one table to another in the list viewFor which wrote a cell edit client script and script includeWe getting value in the alert box but it's not populating on the field...
Hi, I have a requirement where if there is an email received for a case record after it is closed then i have to create a new task. This should be done using flow designer. It should check daily if the email is received for any closed record, if yes...
Hi Community,Good Day!There is a need to Update Drop down menu in Risk Workspace and add custom table here name "copy risk" with name "u_copy_risk"Thanks
I need to give write access to a SN group for a certain catalog item to edit one list collector variable in the vraible editor. created a display BR and on load catalog client script but did not work. Tried with ACL but still now not working , any so...
Hi,We are trying to setup an email to go out as a reply to anyone that emails the instance email address where the email has not done anything (stuck in limbo) i.e. Target was empty , Target table was empty etc in sys_email table. We have tried this ...
We have a date field "Follow up" in incident form that gets filled by the helpdesk analyst, as per the requirement system should auto trigger a notification to the manager if current date is greater then the date "follow up. Please suggest the scrip...
A group of employees from our company will have their title changed to something else. One caveat we see if there were reports, scripts, workflow, flows etc. that coded the old title manually will have an issue. Can you guide me where to go to or how...
