Afternoon all. We are almost at the end of an integration to allow a third party to log a change request through rest messaging. We are having an issue in which when the pull comes in and try's to change the state from implementation to Review it mak...
Is there a way to understand better how the system determines when to use Local Time vs GMT? I'm afraid I don't see it but find it frustrating. When I was making a transform map, if I used the run script check box and the put in var recentDiscov...
Hi Team,We have requirement that we need to configure Map button in workspace. we have completed to show the Map button in related list and in workspace but when we click on map button it has to show only active records to add but it is showing all r...
Hi experts,We are creating multiple record producers and our client does not want any translations but when they open the form in non English language, they find some variables are automatically translated which is making the form variables inconsist...
I need users to be able to add comments to cases (sn_customerservice_case) they created in the Service Portal. I am an admin, so when I go to a case in the Service Portal, I see where I can add a message: The issue is non admin users do not see this ...
Hi ,Can anyone help me with the below code created for scripted rest API to parse file attachment coming in request payload. Requirement is we get the attachment and user id from source system , then we need to attach that file to the respective case...
I have a UI action 'Button' and my goal is to open a child form(escalations) in a new tab.I use the following - Client = TrueOnclick = openInNew()Script - function openInNew(){var parent = new GlideRecord("x_123456_app_case");g_navigation.openPopup('...
From getting to a risk assessment from the Service Portal, I want to get my additions (risk name and entity name) into the assessment form itself like so: (everything here from pdi) However, the entire form is being loaded by one line in the widget a...
We have a user info section in all our catalog forms. This section is a variable set and I was using the script include way to populate all the user info in these variables. Recently I switched this to use the autopopulate. It works fine in native ui...
Hi all,I've got a pretty specific scenario where I want to retrieve an OAuth bearer token while Account Recovery is active. When I switch ACR off, everything works fine, so it's definitely related to that setting. I don't want to keep it switched off...
I've setup a Data Visualization in Platform Analytics (not Performance Analytics) and set to sort on Latest/Last Score. It does so accurately. I'm given the option to click a header (the "custom interval" I included) to sort on that week number, but ...
Je veux monter ma base de données fournisseurs et j’aimerais savoir quels sont les types de fournisseurs standard utilisés ? Services-Logiciels-Hardware-Applications etc.Y a t-il une liste standard ou générique ? Même chose pour le champ Secteur
Hi all, I'm trying to change the default 'Related search results' in Workspace, from using the text in the short description to checking for other open/resolved cases which have the same "Account" field value. I have a few problems: 1: When I search ...
I'm writing a script that is looking at Service Level Agreements, SLA. for tickets.There can be multiple SLA's per ticket, so we've decided to only consider the newest one. The ServiceNow filters in the Indicator Source are not robust enough for my n...
I am trying to understand the Notification Filter and what it is. I cannot find any clear documentation that explains what it is, how it works, etc. Can someone help me understand it and the use case?
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