Hi I have the On-call schedules set up for my team with notifications. However, is it possible in ServiceNow to import/export CSV files of the tables, e.g. the shift or group tables, so that external teams can update the on-call schedules through the...
I am trying integrate JIRA in my ServiceNow PDI. I have created Credentials, Connection and credentials as shown below In flow-designer, when I create Create Issue Action, I do not see Connection Alias field. Can someone help me in this. I have ...
Hi Guys! I'm stuck on this script as I'm not sure how to populate the field. I have 3 fields. Depending on the value of two of them, the third one should only have certain choices available.For example, if someone selects "Brazil" as the country (Fie...
Hello everyone, I had a question from a co-worker what is the difference between created date vs open date? Created date = when the record (task, incident, change etc.l) was created. Open Date = should be when the record was created? or re-opened? ...
Hi folks,Just wondering if it is possible to fetch the sys_id from producer object. I have read through Producer Object and it is believed this is not feasible.Any advice?Thanks in advance.George
Hello,does anyone know how to access sys_id of current record producer in the producer script?/Petr
I would like to disable such popups whenever a new user logs in. Is there a way to configure the instance to avoid these? I'm using the Washington release.Thank you!
Hi everyone, I'm working on a custom table inside scoped application, and I'm trying to execute an OnSubmit client script which calls script include (defined in same scope), but so far.. either I got null response or no response at all. below are my...
I've a BR set up on the incident table with the following conditions: When to run: afterOrder: 200Insert: trueUpdate: trueFilter condition: (the highlighted part is what I'm expecting to become true) But when incident is created and "Is Child" become...
Hello All,I am looking for how to remove "New Change Requests" from the Interaction record in Service Operations workspace.I need to get this removed to reduce the number of change requests created in error. Screenshot attached.
Hi,We have a requirement to create a property with an encoded query and use it in scripts, I am unable to use the query that was defined in system property. Please helpExample: 'active=true^u_xIN'+current.getValue('field') + "," + current.getValue('f...
Hi! I would like to make sure that if user changes >>assignment group<< to a different one, the >>Assigned to<< field is cleared out. Like this we are sure that only ppl from the assignment group can be assigned to the task. Shall I use business rule...
I have made some new cards on the landing page based off the existing cards. When you click the donuts' sections, they update the list below them to show the records. With the cards I added, I am not sure how to make them behave the same. For examp...
Order Guide clearing values when using the previous button in portal. I have an order guide and when users select checkboxes and fill in fields on the rule base catalog items, when they hit the 'previous' button then go back to 'next' all the previou...
I have created a flow , whenever we change the additional comments it should send a mail to the caller mail with those additional comments , but whenever I update the additional comments , its sending all the additional comments new ones and previous...