Identify Duplicate Incident
Hello developer , I need to understand how can I identify duplicate incident on short description field and can flag off the same incident. Please help me. Thank youMayur Patil
Forum Posts
Resolved! How can I enable users without the ITIL role to view and edit Catalog Tasks within my Custom applica
I've extended the sc_req_item table and created a custom table, along with catalog items and a custom workflow. Within this workflow, I've assigned catalog tasks for each state. However, when users try to work on these tasks, they encounter issues as...
Resolved! how can we implement pa indicators with breakdowns on UI Builder
I got a requirement that there is already a dashboard created with PA reports , they want to transfer all the reports on UI Builder. I want that when i click on any indicator on UI Builder, it should open with all the breakdowns applied.
Resolved! Changes on Stories don't trigger Email Notification
Hey All I hope this is the right Forum for this question. I've run into several issues with stories in various instances.The latest issue I discovered is that email notifications are not sent out when changes are made to stories. I've created an Emai...
Resolved! On what basis is the Sys id generated by ServiceNow for each record ?
- On what basis is the Sys id generated by ServiceNow for each record ? Does it depend on instance, table or is random 32 bit ?- Can a record sys id on instance 1 ever be same as record sys id on instance 2 ?
How to change a service portal welcome message font color?
Hi All, How do I change the service portal welcome message font color?
Distribution list to assignment groups
Generally we get notifications to member of assignment groups whenever new ticket is assigned to the group . How can we add distribution list to the assignment groups in ServiceNow .can anyone help with this
How to interactive filter string field type in dashboard?
Hello all, I have a custom application, have requirement to interactive filter record based on a string field-> "Register Number" Now i have some interactive filter in the dashboard to filter category/location etc. However, even with these filter, w...
Resolved! Widget button show/hidden Ng-if doesnt work
I have cloned the "SC ORDER STATUS" Widget because I need to add a custom button for every opened RITM. The button should not appear when the RITM's state is "closed complete". However, the condition to show the button in my HTML code doesn't seem to...
Auto refresh periodically for every 20 seconds SOW 'Home'
Hi, The Service Operations Workspace 'Home' should automatically get refreshed for every 20 seconds. It should happen periodically without clicking any button. How to achieve this? I'm new working with UI builder. Thanks,Sugand
Roles Required for sharing reports
Hi All, I have a query related to reports. If a user only have knowledge manager role, will it be able to share any reports to any user/group?. Also what all are the roles required to share reports to anyone in servicenow?
Points in scrum release
In the rm_release_scrum table there is a field called 'points' and it is a calculated and read only value.The value is derived from the story points in rm_story table.How this is calculated and what was the parameters considered in this calculation.D...
Resolved! $sp.getRecord() returns null in widget server side script
I am trying to get hold of the record the widget is related to when the widget loads. I.e. no input will be available. It is a scoped environment but I think $sp should work anyway (since GlideSPScriptable is available as a scoped API). $sp exist si...
Issue with Multi row variable set
Not able to submit Multi row variable in Test environment, after i add variables in MRVS and click submit Im getting "Something went wrong and your request could not be submitted. Please contact system admin". I copied MRVS from Dev instance to test ...
Resolved! Showing Special characters in a string field
Hi, I'm trying to display the text with special characters from the HTML field in the string field. However, the text is shown with the ASCII characters instead of actual special characters. See the example below Text in HTML field: Test'sText in Str...