Hello all,i experienced a strange issue in technical view where i completed the order of RITM and use the back button in browser to submit a new request using the same catalog item.For example:I am requesting to retire this pc:after ordering i will c...
Hello, We have a requirement to capture the sent time of the email received. Ie) Sender sent email at 9pm ServiceNow received email at 9:05pm We wanted to capture the 9pm. The highlighted item below is the Date it was sent by the sender. Thanks!
In ATF, I generate an inbound email, which kicks off an inbound email Flow. This Flow creates a record in a custom table. There is then an ATF step to confirm the record exists. I would expect ATF to roll back this record, but it's not rolling back. ...
UPDATE: I saw there is already a Problem: PRB1744904 ---- Hi,in the Past, Users were able to use the REST Api Explorer with "rest_api_explorer" role. Since Nov 2023, there is a new ootb ACL.name: Doc Service APIWhich also needs the Role: "web_service...
Wondering if there's a way to skip a specific record when publishing. We have a UI action on a scoped app that redirects to a URL but the client is wanting it to be a different URL in each instance. Dev, test, etc.
For a table we have multiple VIEWS created. Requirement is that, from the Dependency view section on a form, when the user clicks on a record, it should take them to a specific view.Ex - We have a view called as 'Architect view' on the 'Business Serv...
I created a new activity configuration record in Employee Center called 'Overdue Tasks'. Essentially, I want this activity configuration to only display the number of overdue tasks that are currently open. Q1. How would I do this? The activity confi...
Hello All, We use the Employee Center for our intake forms. I want to use ATF to test the format of some fields, such as those that do not allow special characters. I can check if a field is mandatory or read-only, but I cannot test for only numeric ...
Hi, I have received one incident. The issue is user has created a new assignment group and added group email and has group members added in the assignment group. Whenever an incident is assigned to that group, groups members are not getting email not...
I am attempting to implement several different rules for Data Filtration. 1) I have two rules that handle the category of the records in question. I have already set up role based rules to handle each category so that's fine. 2) I am trying to put i...
Hello, I'm trying to modify the Record information in SOW: What I want to do is duplicate the read-only OOTB variant (Record Information - Catalog SNC) and do the modifications I need as demonstrated in this video Modifying the Record Information tab...
In GRC Policy and Compliance Module, on Control form, there is a checkbox of Exempt. What is the meaning of this exempt checkbox? how does the control behave differently if this checkbox is checked. ?
Hi Team, I'm trying to re-populated 4-field of old values in INC record( Resolved by, Resolved , Summary of Resolution ), so I'm trying to Query sys_history_line table and INC tablehow Query, how to populated old values into Respective INC Target fie...
How do I get my instance IP ? The instructions posted on https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0538621 say to go to menus that do not exist.
Hello, I have a form with a related list. I would like to open this related list in its own window. That part is easy enough. However, I would like to have the same column configurations as the related list. I would like all the same columns in the s...
