When we're managing variables from within a record producer, we can access the variable content with "producer.variableName", so we can set something else based on a variable value, i.e. current.category = "something" + producer.variableName; The abo...
I'd like to close 200 tickets but without sending any notifications. I can't disable the notifications for this process due to some conflicts. Is there a way to write a script or any other way to update all these records without triggering the notifi...
Hi Team, I have doubt regarding the Change success score (historical) job where it is mentioned Relative and Fixed. I have requirement where they want to run teh scrores from 1/11/2023 till date to show the data in Change Success Score indicator on ...
Is there a way to create different Catalog Task Titles based on the variables that are selected when the user is filling out the Catalog Form? For example, if there was a Time Off Catalog Form with options for 'PTO' and 'Unpaid Time Off' could I hav...
Submit Catalog request by Using POST MAN API. I am new to integrations, any one suggest References Step- step guide.
Hi All, Is there anyway when filtering tickets that you can filter out tickets with a certain tag? When in the filter when you select tags you only have the option to select 'has'. On the column there is also no option to filter in or out? Thanks Sa...
Can anyone help me with the enabling the Column Level Encryption plugin? I've enabled the plugin on our Dev instance and configured it. Everything appears to be OK. We've then enabled it in UAT and gone to move the update set with the config changes ...
We have recently launched Geofencing at workas part of that form I have 2 fields that we trigger alerts on When are you leaving, When are you returning The flows are working as I needed, but a new ask has been to post in a security slack channel each...
Hi ,I sent mail to <instance_name>@servicenowdeveloper.com, it is not received in email log in instance.
Hello Folks, Hope you all are doing well, We have inbound action to be trigger, but for few of the specific type of users identified with a SPAM score that was high enough to get them moved to the Junk folder and not be processed so the emails state ...
Hi, When i am creating a new change record from CSM/FSM configurable workspace it is showing 'page not found'.I want to able to create change record.How to resolve? can you please help on this. It will be useful. Thanks in Advance!
I am trying to run a report where I would like to see the following interaction data: ChatsInbound CallsOutbound Calls I can run a simple report to gather all calls and chats using the following filter: State: CompletedOpened: Yesterdaystype: chat o...
Instance is showing in Mobile View by default even though I'm using desktop/laptop. For all users whom are using this instance it is showing like that. How to change the view to Desktop-view again?I tried adding ?sysparm_device=desktop in url and it ...
Hi,When a KB article is attached to an incident the additional comments is updated with KB article content and notification is picking up the entire code tag instead of link.How can I fix this issue? I want KB article link in the notification.
we have two variables in record producer one is country reference to country table and state referencing to state table. In country table we have list of countries and in state table we have country field referring to country table and state field ha...
