Resolved! Change Decimal field to round to nearest thousandths place
How do I change the rounding place property for a decimal field?
Forum Posts
Resolved! I need help with UI Policy
I have 2 forms (user and support) both have the impacted service option, the problem is, I want that, as soon as the user submits the ticket, he cannot change the impacted service, ONLY support can change. The problem is that I'm not able to do this,...
Now Mobile Applets
Hi , I installed all the plugins for itsm mobile agent and now mobile app. Unable able to find out OOB applets and Launchers in studio when I select the application ITSM Mobile Agent. Could please help me , to solve the issue. ThanksArun
Adding a field to a Knowledge Article template
I have seen knowledge article templates that have a box that can be added that asks:"Is this article to replace an existing KB"And there is a field that you can search for the existing KB#. So when the new KB is published, it will retire the old one ...
Resolved! date field that can only allow me to select 90 days ahead or before of the current day/actual day
I need to create a rule on a date field that can only allow me to select 90 days ahead of the current day and 90 days before the current date, is it possible? How would you create this?
Resolved! Need Help Comparing a date/field to Business Schedule
I have a date/time field that I need to validate if the date/time fall within business hours for a specific schedule that is US/Eastern timezone. If the person is in a number of different regions I need it to consider this so it always is comparing t...
Glide System Method Getmygroups retruning sysid
Hello Experts,I am using glidesystem getmygroup method but this method is returning me sys id.how can show exact group on incident form.i have pasted code below please check and guide me thank you.var groups = gs.getUser().getMyGroups();var email = g...
custom interactive dashboard on catalog item
I was working on creating dashboard for the catalog item. based on choice field present in the catalog item the dashboard reports should be change. I tried in different ways but it was not able create.
Auto fill CAB date and allow for manual change
I wanted to auto fill CAB date based on planned start date but after that if someone wanted to change that date then it should allow to change the CAB date and save the new date. I have done the part to autofill the CAB date based on start date. Have...
Resolved! Form view - Reference field is showing only 1 record to select
Hi,I have a child class in which I have data related to users. On a form there is reference field (Company), when I open it to select company its showing only 1 record instead of showing all company records. What could be the reason, is there any fil...
Relationship(related list) in service now
Hello all,For a particular catalog item, I need to show a related list "Users" which must fetch the active users that are present in the job role (fetched from the catalog task) so I've written a relationship code which applies to catalog task and qu...
Resolved! Update state for change with business rule automatically`
Hi, thanks for taking the time to read. I will explain what is happening and what I was thinkning to do. The above states are from Change. When a change has been approved this goes into the "Schedule" state, then when the "Planned start date" comes ...
I want to fetch the field values from an URL and set the values on the form of a workspace how can I
I want to fetch the field values from an URL and set the values on the form of a workspace how can I achieve this?
Script for User Criteria on Virtual Agent Topics
Hello. I have 2 different user criteria. All UK UserAll DE Germany I want to set that only users under those User Criteria can see/work with one specyfic Virtual Agent Topic. What I see User Criteria is still not available for VA Topics? Yes? But we ...
