Resolved! Does glide_sso_id have different values for each logged-in user?
Does glide_sso_id have different values for each logged-in user?
Forum Posts
Resolved! Explain this encoded Query
var.addEncodedQuery(' sys_updated_onONToday@javascript: gs.beginningOfToday()@javascript: gs.endOfToday()');why we are using encoded query and @javascript syntax
Business Rules - Incident Autoclose based on Schedule not working as expected
Hi, I am trying to write a code where resolved Incidents will have their state updated to Closed after 10 Business Days based on the Schedule: 8-5 weekdays excluding holidays. I have referred to the ServiceNow Developer documentation below where its ...
Recognizing the Original Sender of a Forwarded email
So i'm using my free dev instance and working on starting 'tickets' (cases) from an email. I've got the inbound email action working for one sent from an email, so there's no issue there. The issue i'm having is dealing with the forwarded email. I...
Resolved! Displaying catalog variables on sc_req_item table
Hello, Is it possible to display catalog form variables like First Name, Last Name (Screenshot 1) as a 2 additional columns on sc_req_item table (screenshot 2)? Thank you. Screenshot 1 Screenshot 2 Mike
Create UI Action button in configurable workspace to redirect to service catalog form
Hello, I have a requirement to add a new UI button to Interaction page in configurable Workspace. Clicking the button should redirect the User to the Catalog Form and set the values for some fields with passed from workspace field values.What is the ...
How to display links in the email body as a clickable hyperlinks instead a plain text in description
Problem: At present, when a request is initiated through inbound action, the email body is captured within the description field in text format. However, it's noteworthy that URL links within the email body are currently stored merely as text. As par...
How can I send emails to group email mailbox, and not to all of the members of the group?
Hi SNC, I know there are some topics around that, but I found no answer still.Is there a way that SNow can send notifications to a group mailbox, instead of sending a TO messege to all of the members of the group? I am using MS Exchange distribution...
What role is needed to click into a PA report?
We have a new dashboard created and our users are able to see the PA widgets but when they click into it to see the underlying data, they get the security restricted page. We have them pa_viewer and power_user role and they still can't see anything w...
Resolved! How to show related list through UI builder in workspace?
Hi there,I am trying to add related list to a record page variant through the UI builder in the Main Tab. The below image is a snapshot of UI builder. Here, I have added two tabs manually, 'abc' and 'test.' (Image Below) But when opening the page in ...
Sections not visible in the incident form
Hi , form sections not visible in the incident form even though they are present in the section table when i click on configure form layout here i am not getting the sections but when i went and checked in the form section tables sections are there i...
Cannot create record New Performance Analytics configuration records cannot be created with the complimentary version of Performance Analytics. To create this record, your business must license Performance Analytics. Contact your sales representati
Hi team, Cannot create record New Performance Analytics configuration records cannot be created with the complimentary version of Performance Analytics. To create this record, your business must license Performance Analytics. Contact your sales rep...
Flow is not triggering from before business rule
Hi Team,I need to call subflow in before business rule , the business rule is triggering but the subflow is not calling. Could anyone please help on this.Thanks in Advance!
Resolved! Sailpoint IdentityNow for Service Catalog
Hi Team , Good Day for all We have integrated with SailPoint. after latest version upgraded 2 new menus were added ' Approval Rules ' and ' Approval Definitons ' as you can see below . Sailpoint Link for reference 1 . If i opens Approvals Rules ...
Resolved! UI Action on Problem Task table that will copy fields to the Problem.
Hi Everyone, I am creating my first UI Action button that is on the problem task form named 'Copy to Problem'. With that button, when the user clicks on it it would then copy the fields from the problem task to what I believe is considered the parent...