Hello TeamWe have requirement auto close the interaction in workspace once associated incidents closed. I know that we can do it by using BR.Now question, Is it really recommended by ServiceNow to configure this as it is out of the box functionality....
How to add the Phone Number and Email Address to Virtual Agent.
Hi, I have created four fields for all Country, City, State, Address and Taking Cmn_loaction Reference for all four fields. When i select country: only country should be displayed. But, its displaying address.When i select State: based on the countr...
I want to do something simple like this: var task = new GlideRecord('pm_project_task')task.addQuery('top_task',project.number) where project.number is a field from another table. I have queried the entire pm_project_task table and checked manually fo...
The requirement is to decommission the unused custom applications from the servicenow instance. For that , Navigated to My company application -->and moved to the application ex: test , Under related links selected the uninstall options When I click...
Hi, How to Integrate two ServiceNow instances using the REST Message GET method. I have tried with the POST method the connection is good and the Record Data also passing but the reference field values are not populated. Can anyone suggest the best m...
Hi guys, i am adding images to an email template for all my notification (logo, background) on the dev instance, and when I push my modification from the dev instance to test instance, the html code is change but the attachment from the attachment (...
Hi Community, How to hide choice field type field on incident form, I wanted to hide by using Ui policy, but it is not empty in condition like 7. What is the frequency of this (WEB) issue? is empty but not showing empty option in condition. Please ad...
Does glide_sso_id have different values for each logged-in user?
Hi Team, My PDI 216705 is under maintenance from long time. In this PDI i have some important configurations and developement work done. Can anyobody suggest me a way to get my PDI back please. Any kind of help is much appreciated! Thank youMeghashr...
var.addEncodedQuery(' sys_updated_onONToday@javascript: gs.beginningOfToday()@javascript: gs.endOfToday()');why we are using encoded query and @javascript syntax
Hi, i'm trying to retrieve an update set via XML which was downloaded from DEV instance, but after selecting the XML in PRD instance, clicked on Upload button, it shows the below. Tried going to the Retrieve Update Set to search, but seems that the u...
Hi all, I have this below requirement I have a variable called 'Team'. I want to make the color of the field to be updated in list view, based on the consolidated values of the other variables, VariablesTeamSub team(Sub Team1,Sub Team2,Sub team3,Sub ...
Hello all,I am trying to build some custom components in service now using service now cli and looking for direction of how to populate data into the component with an external api (aws) and deploy it to service now . Is it possible and what are th...
Hi, I am trying to write a code where resolved Incidents will have their state updated to Closed after 10 Business Days based on the Schedule: 8-5 weekdays excluding holidays. I have referred to the ServiceNow Developer documentation below where its ...
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