Certain Variable Read Only
Hey everyone, is it possible to make only certain variables in the Variable Editor read-only and not all of them?
Forum Posts
Populate record producer choice list variable field using Advance Reference Qualifier
Hi All, I am trying to populate a Record Producer choice variable field ( using sys_choice table ) as shared but can someone guide me as to where I am going wrong? * I have created a Script Include and returning the choice list values using JSON.stri...
Resolved! Parse inbound mail body data to RITM
Hi All,SNOW receives a mail as below: I have 4 fields created on RITM table u_name, u_mailID, u_location and u_area. I want to create a RITM once the above mail is received and push the value from mail to the above fields mentioned on RITM. I have cr...
License Metrics
Could someone tell the actual scenarios of creating and testing a license metric and also its steps and prerequisites involved in detail?
Empty array's length is 1
Hi, In case of empty array, the length is showing as 1. Can anyone suggest why and how to fix this var ciRelArray = new Array(); var ciRelArrayValue = new Array();ciRelArray = this.chgRelatedCI(current).toString(); ciRelArrayValue = ciRelArray.split(...
Differences between a Portal widget in global scope versus a portal widget in custom scope?
Content (html css client code server code) of one of my widget (from global scope) is copied into a new widget (that is in a custom scope) and the new widget stopped working. it is giving errors of widget failing. what are the functions, objects, syn...
Resolved! Not able to connect Servicenow with Azure Graph API - InvalidAuthenticationToken, InvalidAudience
https://www.servicenow.com/community/developer-articles/microsoft-azure-ad-graph-api-to-servicenow-integration-using/ta-p/2323855 I`m also facing the same issue posted on this Post: https://www.servicenow.com/community/developer-articles/microsoft-az...
catalog workflow task is nos running
Hi allim trying to add a task to catalog worflow to an item, it only shoud run an sla of 7 day i added to catalog worflow menu but they dont run, i miss something?
Hi, this is regarding now mobile options change for raise an incidental
Hi everyone, we are unable to find the option to configure the options that appears in help center “raise an incident” we are seeing impact and urgency should be in one order but location was appearing in between can someone please help us how we ca...
Survey Trigger Condition
Hi,My below Survey trigger condition is not working.My requirement is I have to trigger a CSAT survey for the newly onboarded users on condition who completed 5 days from joining, Short description and ticket state is closed complete.This trigger con...
Link contacts from Account and Site tables to contacts related list on incident form
Hi, I have two fields called Account and site on incident form those fields referenced to customer_account and u_site tables. Here in those two tables I have contacts related list records as showed in below screen sorts.In the next step is Once I cho...
dashboard change in next UI
Hi All,We have enabled next UI.In lower environments its fine.but in production its view changed.How can i reset ?current:Expected:
Resolved! Searching knowledge articles in portal according to user´s language
Hello team,I have a question regarding searching knowledge articles in service portal according to user´s language. Customer´s instance has 4 used languages. They had "glide.knowman.enable_multi_language_search" property set to true so when we tried ...
Find the port number for ups, printers, wifi extender devices in discovery
Hi, Can anyone help me out in finding the port number for UPS, Printers, Wifi extender in discovery.Tried with 161 & 515 its not working. Thanks,Sugand
Edit Button in Approvers tab - Configurable HR Workspace.
Hi Everyone, In Configurable HR workspace, can we have Edit button in Approvers tab? Any help is appreciated! Thanks,Srinath
