I have a transform map that takes an excel table and transforms it into an occurrence in a table. This table has the field open by. And this field is always filled in as system in ocurrences that were created by import from Excel. I want this field t...
Hello ,After upgrade in the reference field we are getting sysid, we are using default value as javascript:gs.getUserId(); how can we fix this. Can anyone help on this. Thanks,Phanita
Dear Service Portal Developers, An interesting solution has been found in order to control <script></script> section in BODY HTML of any widget using the model (Server Side section). A typical requirement was presented to me in past week , they a Cha...
Can someone help here Their is a field "source data" in the discovered tem table which contains "assessed _for_Vulnerabilites" :false in JSON value need to replace it with assessed _for_Vulnerabilites" :true
Apologies for the long subject line I'm currently building out the Mobile Agent app 90% from scratch as the OOTB pieces don't align with our organization's requirements. The UI Builder is a fantastic tool, though at times it feels that it should have...
I have a customer who is trying to connect Power Automate to ServiceNow to come up with a new flow that creates a service request. The customer is attempting to do this via webhook. Looking for some guidance on how they can best achieve this, or if t...
Hello, I have a JDBC data source and I'd like to use Robust transforms to produce multiple target records from a single row in the staging table.In the import set table a field may contain a comma-separated values and if that is the case I'd like mul...
Is there a way to convert a condition value into a more readable condition label? Two examples... Convert: state!=8 To: State != Canceled or State is not Canceled Convert: opened_atONToday@javascript:gs.beginningOfToday()@javascript:gs...
I have a requirement in Application Services with operational status field without operational status value then it should not create any tasks and if there is a existed task it should auto closed to cancelled with proper note " application service o...
Hi, I have a requirement that checks the PRB first reported by has an existing Outage then create a new link for the PRB record. This is my BR that works fine however, it keeps on creating a link even though a Task-Outage link has been made already. ...
Hello, Can we use 1 flow for multiple catalog items? If yes, can you through some light on how to use it? I have 100s of software catalog items and we want to use only one flow for approval purpose. i don't want to create 100s of flows by creating 1 ...
Hello! Looking to add a related list to Users to show what RITMs they've requested. Creating the Relationship and adding it to users is easy enough. But it looks like I need to add "Query with" in the relationship, otherwise it just shows all RITMs i...
Hi folks, I notice that in the HR Agent Workspace, the Home tab and the browser tab displaying a record number are associated with different table and scope. When I open the workspace, it shows 'Home,' but it changes to a record number after the page...
I have a catalog item integrated with a scripted REST API, following guidance from a community post @Ankur Bawiskar . The test integration functions as expected, and REQ and RITM tickets are created successfully. However, the issue arises as referenc...
Hi, I haven't tried this before so, I don't have an idea about. The doubt is when we doing filter " If I select short description and search for any string" after clicking enter it is giving me the results but my question here is if I expand the run...
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