Resolved! How to turn of history in Virtual Agent?
How to turn off Virtual Agent history?
Forum Posts
Record producer to create HR case and Incident.
Hi Folks, What is the best way to create incident and HR case from same record producer based on priority like if Priority is High then HR case to be created where as for Low and Medium, incident should be created. Considering we have global and HR a...
Open the user menu and selecting profile using atf
Hello, I am making a test step where I have to Log onto ServiceNow and open the user menu by clicking the drop list on your name and then select profile how can I do it, I have created a user with roles in my first step.
I need to change Record Producer Variable Question Font Color.
I made onLoad Client Script with script :- var myVar = $('label_' + g_form.getControl('manager').id);myVar.style.color = 'red'; However, It is only working for native view.How can I make it work for Service Portal too.
Resolved! Apply conversion type while configuring a function field in a report
Hi, I would need to convert a Duration field into Hours (float) and use it in a report. I would like to take advantage of the "Configure function field" functionality offered by the Reporting and avoid creating a new field in the source table Can th...
Resolved! scheduled data import not creating import sets
Hi, When I click on execute now, the page is loading but there is no import set record being created. What might cause this behavior?
Major incident incident form we have communicate but i want change the compose template
Hi Team, I need some help regarding the Major incident incident form we have communicated but I want to change the compose template. I want to add the new field in the compose template. Please find the attached screenshot. Thanks,Vamsikrishna.
Resolved! I need help saving and restoring
Guys, how do I create a record that saves everything I've done in an application and how do I get the system to return to that same record? Example: I create an application that will have 1 list layout and 1 form and 1 module, then I save (somehow, I...
Issue with generating "AWS Signature Version 4" for REST requests in OOB ServiceNow.
Hi, community, I need your help. I've spent a few days trying to get ServiceNow to generate the correct Signature for Amazon services (AWS), but seems like it doesn`t work. Here's what I'm trying to do: I created the Authentication Algorithm for the...
How to update the Opened record from script inlcude via calling script include from UI action .
HiI have a requirement , sayI have a sample JSON object as array of objects with some key value pairs in it.On the incident form I have created a UI action , on click of that button I triggered a Script include which checks if the current opened inci...
Need help on below queries
1. ServiceNow compatibility with Apache Kafka2. ServiceNow compatibility with C#, .NET framework3. Sample design documents and test plan for publishing on ServiceNow AppStore
Resolved! How to add Approval - Group activity in workflow?
I want to add a Approval - Group activity in my workflow, Table is "Business Application", but in this table workflow, I can't select Approval - Group, only Approval - User can be selected, What should I do to select Approval - Group in workflow?
How to convert onload client script into widget
Hello team, I want to move/convert my onload client script to widget since DOM Manipulation is not a best practice to use in client script. I want to hide the buttons and icons in my MRVS, this script is working but not advisable to use in client scr...
Custom Application
Hi, Can we use the traditional method of deploying the changes to the application using update set to the higher environments after installing the application using application repository?
