Cant see choices under Resolution code field
Hi, Why i can see only one choice when I suppose to see three choices?There is no client script or data policy (i checked)
Forum Posts
Corrupted Binary Files (PDF) when downloading from GCS via MID Server using RESTMessageV2
Hi Everyone,I am facing a persistent issue where PDF files downloaded from Google Cloud Storage (GCS) via a MID Server are becoming corrupted. When the file reaches the browser, it shows "Something went wrong" or contains error text like "Invalid Cre...
Resolved! bussiness rules
use of scratchpad in bussiness rules
Platform Analytics Schedule an On Demand Export of a Dashboard PowerPoint Presentation Issue
Hey All, We are running into an issue with ServiceNow Platform Analytics. When an user schedules an export of a dashboard PowerPoint presentation, the export isn't being sent out. User record is active and has a valid email address. The person expo...
Informações Rights Management
Gostaria de solicitar ajuda para resolver o seguinte problema.Estudo no Centro Universitário Estácio de Sá e estou tentando abrir um arquivo no Word com o login de estudante, mas não estou conseguindo.Encaminho os arquivos em anexo para auxiliar na c...
Resolved! Change the first day Datepicker to Monday instead of Sunday
Hi everyone, is there a way to change the first day in the Datepicker to Monday instead of Sunday if possible globally as well?
How can we add a custom font in KB article Editor (Article body)?
I would like to add custom fonts to the KB Article Editor. Specifically, I need the following font styles to be available:Roboto – Bold and Light. Montserrat – Semi Bold. Any help for that would be greatly appreciated.
Resolved! FSM My Tasks List
Hello everyone, I'm modifying the views in the FSM portal. I need to change the name "Company" to "Client" and a couple of other names. The issue is that they want the label changes to only affect the fsmcp and fsmcp_agent views, not the entire table...
CIS-HR certificaton prerequisites
What is prerequisites and eligibility to certify for CIS-HR? Do we get Voucher from ServiceNow for this certification exam. What are the prerequisites courses to get free voucher. Please guide
Unable to access Metrics Module After Plugin Installation
Hi Everyone, I have installed the GRC: Metrics plugin in our instance. As an admin, I am able to access the Metrics module without any issues. However, a user with the Risk User role who is able to perform Advanced Risk Assessments—is not able to acc...
Performance appraisal management through HRSD
How to leverage employee performance appraisal through ServiceNow HRSD. How Goal setting, feedback discussion, roll out revised salary structure can be done?
Tracking mobile app usage
Hi, is there any way (as an admin) of tracking when people are accessing the mobile app. I know there is updated under Mobile Devices - but checking that only seems to show when you either update it or install it. We are looking to implement a KPI sh...
Declarative action not working for service operations
Hello i have a requirement to create a declarative action view workbench which will users to major incident workbench i have create a client script declarative action but its not working function onClick(g_form, g_aw) { var sysId = g_form.getUniqu...
How to Decrypt OpenSSL AES-256-CBC Secrets in ServiceNow via PowerShell
OverviewWhen integrating ServiceNow with external security tools (like HashiCorp Vault, CyberArk, or custom DevOps pipelines), you often receive secrets encrypted via OpenSSL. Since ServiceNow's native JavaScript (Rhino) doesn't have a built-in libra...
Resolved! g_list.getchecked not working in declarative action
Hi All,when user click ui action, I want to retrieve the sysids selected in the list view of workspace. g_list.getchecked is not working. In Below script alert message is not firing Thanks in Advance!
