Dear all, We would like to know the list of incidents which were closed automatically from solution proposed to closed due to no activity from the caller.There are many incidents in the closed state changed from solution proposed, but how to know whi...
HiI configured cases for subject person related list, it is visible for some hr cases and not visible for some hr cases.any reason behind it?how can we fix?thank you
Hi,I am working on a requirement where I need to display only the Additional Comments field on the standard ticket page in the Service Portal. Please refer to the attached screenshot below. Currently, the page is showing the Work Notes field, but my ...
I wanted to know if there is a single place where all the possible backend names, along with labels for tables, modules, fields, ACLs, etc., that come by default on the now platform. If anyone has any information about this, please share. I have made...
Having Issue In decision Table. 1. Decision Table Have Entry, but when i Enter input in click on Test Means it giving result as Empty , How to Fix this. 2. Some Times Decision table Entry not capturing in Update set.
@Ankur Bawiskar In our ServiceNow environment They are logging INCs based on when a user calls in and logs an INC using AWS automation and creating bulk amount of incidents and within 1/2 seconds and making from In progress to Resolve state.However ...
Hello Community,I am trying to understand the licensing calculation for a Per Core license metric.In my entitlement record I have:License Metric: Per CoreRights per License Pack: 2Number of Packs: 8Purchased Rights: 16The system appears to calculate:...
Hello, We get automated reports from 'notspam@example.com' that are supposed to create a ticket. This has been working fine until recently, now those emails are flagged as spam via X-ServiceNow-Spam-Flag:YES and are ignored. Apparently their SPAM-SCO...
Hi, we had upgraded australia version into test environment recently. during testing, i raised incident into serviceportal page. After incident submission, i found that additional comments field not available for ITIL, Business Stake holder role inst...
I am building a ServiceNow survey with three Yes/No type questions. I need to configure conditional visibility (dependencies) based on the following logic:If Question 1 is No → Question 3 should become visible.If Question 1 is Yes → Question 2 should...
1. I have a scenario where i have to remove field value which contains "not availabe" to transformed as empty, source script for every field could not be the best scenario.2. i wanted to change the source field itself from "not available" to "", can ...
Does anyone know the visibility condition for the 'record history' tab in hr agent workspace? It's not in related list configuration for UIB view but I can see it in the UI builder. However I can't make it visible to all hr agent. Please help.
We have requests that are running longer an a year and we are receiving this error when trying to look at the flow that should be running for the request. Has anyone else encountered this and if so, what did you do to resolve the issue?
Hello ServiceNow Community,I’m looking for step‑by‑step guidance and best practices to correctly configure Cross‑Instance Application Trust (CIAT) across multiple ServiceNow environments.Current Environment Setup10 Development instances1 QA instance1...
What is change templateChange templates provide baseline standardisation for common changes, making changes easier to create as well as driving a higher standard of change and compliance. Similar to the concepts used for existing standard change temp...
