what is the difference between form layout and form builder
i need the exact difference between form layout and form builder
Forum Posts
Impact Analysis Request: Adding a Custom Reference Field on resource_allocation
Hello ServiceNow Community,I would like to gather feedback and best practices regarding a design decision in a Strategic Portfolio Management (SPM) / Resource Management implementation. Context:We currently have a reporting process based on the resou...
Guidance Required: Notification Trigger Based on Cumulative New/Pending Duration Reaching 18 Hours
In case staging table when changing the status to New or Pending and related metrics duration should sum as 18 hrs (before 24 hrs breach) and send Notification on 18 hr . Can you please suggest How to achieve this? Note :If the case enters the Ne...
I want to send a notification for 3 days , if user replies triggering should stop
I want to send a notification for 3 days to a user , if within this 3 days the user replies to the notification the notification triggering should stop how can i achieve this in ServiceNow
Create task once the approver approves the task
I want to create an approval under the sc_task table where the workflow is on ritm,how to do it and it has to assign to a specific group.Once the approver approves the task he should be able to create the task2..,if rejected he should create task3
Resolved! Virtual Agent Routing to Different Queues Based on Portal
To route Virtual Agent conversations to different live agent queues based on the portal: Steps Create separate AWA Queues (awa_queue) for each portal.Open the queue record and set Condition Mode to Simple.Add the portal condition: Context.portal ...
What is usage of _queryMatch(cmdbci3, rule, sourceField) in CI Lookup Rules and how _queryMatch work
Hi Team,I am trying to understand CI lookup rules, could you please help on the following,What is usage of _queryMatch(cmdbci3, rule, sourceField) in CI Lookup Rules and how _queryMatch work? Regards,Sangeetha
AI Agents are missing after upgrade
In AI Agent Studio after upgradeWe are getting a message “20 rows removed from this list by security constraints”.Tried all community posts but not resolvedanyone encountered same issue and resolved please share your thoughts
Inbox audio alert sound on VA
Scenario where this happens: When Agent A transfer a chat to another AgentB in SOW, AgentA and AgentB both get the duck sound playing, and the duck sound doesn't stop for AgentA when the other AgentB accepts the transfer. Duration of audio file is 4...
AI Search – Incident Attachments Not Searchable in Global Search
Hello All,I have a requirement where users should be able to search for an Incident or any other table through Global Search using the attachment filename or content.For example:Incident: INC000321Attachment: XYZ.pdfContent inside the attachment: Te...
Resolved! Stop send notification to group manager
When group manager is part of group and in "Who will recieve" section seleted assignment group so that notification is going to manager even Exclude manager is checked on group form. How to stop send notification to group manager when group manager i...
How to call sublow variables into the workflow in Workflow editor
Hi I have a workflow that is created on the sc_req_item table. Now when a RITM is created it triggers a catalog task now on this catalog task there must be a approvers so the table has to be sc_task .so i have created a subflow .., to handle the Appr...
Unable to see "i" Icon (reference information) on Smart Assessment Reference type question
Hi there, I'm working on the smart assessment to create some questioner for our customers, In which we are required to add some questions of the type "Reference". however when ever users select the record in the reference type question as a response,...
MID Server's command execution allowlist
Hi Team, Where i can check MID Server's command execution allowlist please guide me Thanks
As a ABC user, I want to generate report that includes only the flagged internal "Work Notes" field
Requirement: Reporting on Flagged Internal Work NotesBackgroundAs an ABC user, I need to generate a report that includes only the flagged internal “Work Notes” from the activity log. The objective is to efficiently extract and report on the relevant ...
