Hi, I'm actually facing a difference between Legacy WF and FLow Designer, concerning the display of a waiting for approval stage. I have a catalog item, named Mobile phone, that I've migrated from WF legacy to Flow Designer. When I'm ordering my ite...
Hi Everyone, I have a table containing around 300,000–400,000 records. When exporting to Excel, there is a limit of 10,000 records per export. I need to export all records, but increasing the export limit may impact system performance and slow down t...
Hi All, I need to configure different columns for the "Prerequisite" and "Dependent" related lists on the Story table. Currently, both related lists refer to the same out-of-the-box (OOB) table, and as a result, any changes made to the column configu...
Need to create a custom duration field in the incident, which calculate the duration of incident closed to open for the closed record which excluded the time spent on hold. Give me tips how to perform this in metric definition and business rule
I have a requirement for one of the catalog item variable where variable type is refecne field and its refer to core_company table and now i want to show case the company id which is related table of core_copany table named assumed core_company_id so...
Hi Guys,I have the following situation: I am sending an email to a group outside the notification record in ServiceNow. I could not dot walk into this group I had to script to get to it, then read the group to get all its members and send an email to...
Hi Team,I was trying to setup Source-to-Pay but when I am creating an sourcing request from external suppliers I am facing an issue that no purchase lines are getting created.I tested this with another instance it worked(Purchase Lines were getting c...
Hi All,Latest Doc from they mentioned one build agent call consumes 25 assist per call but we tried it is showing as 0 assists . why it is showing 0 instead of 25 and how it is happening?please don't share false info
Hi all,My requirement is if the logged in users Hr profile's isManager is false and the job profile.job family groups(Reference field) is Accounting. then I want to remove an option in the record producer. I tried but I am getting no where
For the rich_description field on sn_hr_core_case form, I noticed this option:I am already aware of the system property glide.read_only.legacy_read_only_behavior which is set to client_script_modifiable. But how was this Read Only Option set in the ...
Hi team , I wanted to update the assignment group by using scripting in Flow designer.trigger condition :- whenever incident priority changes to critical and state changes to in-progressaction - update the assinment group by using script I have tried...
I need to disable the message function that says the field has been modified. How do I proceed?
Hi Team, I would like to create a custom report where users can select a From Date and To Date to view the data for the chosen period. I do not want to use the OOTB (Out-of-the-Box) reports. Instead, I am looking for a custom reporting solution. Coul...
I need help in getting a business rule to work. As follows It fires off the stask and rolls up to the RITM and REQ, and it also populates the duration and closed date/time fields fields. So far i have gotten it to the point of closing the RITMS b...
Dear Team, I am calling REST API using script include and when submitting Incident with admin role ebonding to partner Servicenow is working fine and returning 200 status code, but when ITIL user is submitting Incident ebonding is not happening and g...