Forum Posts
Need Interview Guidance for Associate Technical Support Intern at ServiceNow
Hey everyone,I’m working towards the role of Associate Technical Support Intern. I have skills in MERN Stack development, CSA and CAD certifications, OOPs, Linux/Unix, and Operating Systems, along with strong communication skills.I’d love to get your...
You do not have permission to read the created record" when creating HR Case in HRSD
Hi Community,I'm encountering a critical issue while creating an HR Case in HRSD. After submitting the case, I get the following alert:"Alert level: critical. You do not have permission to read the created record."Has anyone faced this before?Additio...
Resolved! Want to display list page when clicking dashboard chart in Workspace
Hi,I’m currently customizing a Workspace.On the home page, I set a dashboard to display.When I click on a chart in the dashboard (e.g., bar or value), instead of showing the related records, I get the message: “The page you are looking for could not ...
Resolved! CMDB Compliance Improve Suggestion
Hi Experts, Is there any way to improve compliance score in 3C's of ServiceNow.Write now in PDI it is not enabled.. how we can test ?
Resolved! Email client Template
Hi, In email client template added an image. when I move to QA image invisible in the template. So what is solution while moving to other instance image needs to retain in the template.
Resolved! HRSD help
Hi teamI need an expert advise in the below question. What could be the answer? At what level is User Criteria set to control who can read and edit knowledge articles?o In either the Knowledge Base or Article.o In the Knowledge Article only.o In the ...
App creation stuck in Studio for 2+ hours
Hi Community,I’m currently creating a new custom application in ServiceNow Studio, but it’s been stuck on the “Sit tight while we create this app” screen for more than 2 hours (screenshot attached). Normally, I expect this step to take just a few mi...
1st Assignment Group <> Resolved by Assignment where Assigned Back Count < 2
Hi Everyone, I have been tasked to create a report to display incidents with the following scenario:Service Desk is the Originator group and logs a ticket to Assignment Group "A". Assignment Group "A" assigns the ticket back to Service Desk with the ...
Make Business Impact mandatory when propose to Major Incident
Hello,how can I make the Business Impact field mandatory on the UI Page that pops up when an incident is "Propose to Major Incident".
Resolved! is Now Assist available for PDI?
Hello,it's time to play with Now Assist and see how can i create a value proposition on this product.My first question is: is it possible to install Now Assist on PDIs?I know, i know, this question was asked beore (Jan, Feb), but we are in mid June a...
How to create a dynamic modal on forms
I'd like to start by telling you I am no expert, and can't assure you that these tips are "ServiceNow approved". What I CAN tell you is, it worked. I hope this helps you in your ServiceNow journey. Have a great day blessed by Jesus Christ.UI Action (...
Intermittent Issue: Chat Shows "No Live Agents Available" Despite Agent Availability
Hi All,This concern was particularly arise from customer as an escalation.As per customer, it has observed that Agents were not available when they were tried to approach via Chat option(Virtual Agent) from SP. As the chat was initiated, a message ap...
