Hi All, I'm looking for some help pulling some data from an XML document that is grabbed via a SOAP API . The structure of the XML document is as follows: I am trying to get the Monthly salary(MON) and Annual Base salary (ANN) where the <frequency> i...
How does one get the sys_id of the current page that the user is viewing in the service portal?
Hello All,I want to fetch logged-in user incidents in a simple list widget.I tried it manually so it's working fine for me but I like it dynamically I have attached a screenshot below. how can I achieve this functionality please guide me on thisThank...
I am relatively new to ServiceNow so please forgive my ignorance. I have a requirement to make a list available on the service portal that shows all Major Incidents where the incident's parent location matches the current logged in user's parent loc...
Hi, what is the difference between write and create in ACLs
Hi, We have some Knowledge Base article creators that would like to embed videos from a trusted source and we are unable to use iframe. It looks like the iframe tag is removed because of the HTMLSanitizerConfig Script Include, which we do not want to...
Hello allI would like that when we click on the link "Creation of account"= >a request is created by applying the "catalog item" which is called "" Creation of account "The sysId of this "catalog item" is "5ab22dd36fe39900a3e267712e3ee414"I created t...
I've had a go at creating a flow and it's partially working, but looking for some further guidance.I started by reading https://www.servicenow.com/community/itsm-forum/how-to-generate-a-req-ritm-and-sctask-through-flow-designer/m-p/474071.I receive e...
We have a scoped HR app in our instance and have a requirement to auto fill the short description field with what was selected in one of the variables (Learning Category). I was able to partially make it work by using the "Map to field" checkbox. How...
I'm trying to generate a report for my survey responses but want to switch the row and columns. Here's what my report looks like now with each survey showing multiple rows for every caller: Instance Source Category ...
Under "Service Portal > AI Search > Search Results Actions" I created AI Search Results Action Configuration Action name. I identified the AI Search Source to run against and the Portal page the customer should navigate to. I cloned the "navigation"...
I have a requirement to only display a related list on a form when the logged in user has a specific role. I've tried to do the following in a UI Policy as well as an onLoad Client Script, but the list always appears even if the current user doesn't ...
Hi all,I have created a notification that approver will get the notification whenever the record is insertedbut the problem is I need some data from another custom table which is extended from task table NOTIFICATION: When to send : when record is in...
In the email notification, I have this text in the body 'Order task Number: ${number} on order line number: ${order_line_item} is on hold and needs to be retriggered.' how can I make this task number hyperlink and when clicked it should go to that pa...
Hi, I'm developing a form that will send an email notification once approved. The form has a list collector* variable. The email notification will need to display all users selected on the list collector along with their email addresses. The email no...
