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Resolved! KB article expiry warning email

Dear Experts,   I am trying to set an email notification.  Send an Email if the KB article is going to retire in the next 7 days. Even though I have three KB articles expiring in 7 days I email did not trigger.   Please help!  Thank you..  Is my cond...

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ND7 by Kilo Sage
  • 11484 Views
  • 17 replies
  • 15 helpfuls

Resolved! how to Set Priority based on Impact & Urgency on Service Portal

Hi All , I have this requirement where on the Service Portal > Record Producer > Create Incident, we have to populate the Priority(read only) based on Impact and Urgency, just the way it works on the ITIL view.  In the below Screenshot I had selected...

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Community Alums by Community Alums  
  • 4375 Views
  • 5 replies
  • 1 helpfuls

Resolved! how to deploy an asset (hardware asset management)

Hi Folks,I have started working on HAM for the first time, had a demo to the client and covered up below points1. How to request a hardware asset.2. How to source it 3. How can we purchase an order4. How can we transfer from one stockroom to another5...

Danish6 by Giga Expert
  • 5136 Views
  • 4 replies
  • 3 helpfuls

Resolved! Custom choice field is not saving value

We have a custom field of choice type that does not save the value when record is saved or edited from list. Field show choice values but when save record it disappear. There is not script or something that empty value.

Borja1 by Tera Expert
  • 3968 Views
  • 6 replies
  • 2 helpfuls

Reference qualifier on glidelist ui macro

  Hi All, i have a Glidelist type field on ui page which is referring to Group table which i invoked from the oob ui macro "lightweight_glidelist". I want to put a reference qualifier on that field. how can i do that. Thanks in advance

absd by Mega Contributor
  • 2467 Views
  • 8 replies
  • 1 helpfuls

Read-only UI policy not working on one field

I have 6 fields are required to be read-only based on the value of a previous field, pos_description. If pos_description = YES, then all 6 fields are read-only, else if pos_description = NO, then all 6 fields are not read-only. All of these fields ar...

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Farah5 by Tera Contributor
  • 3995 Views
  • 6 replies
  • 3 helpfuls

Resolved! how to get value of assignment group

I created this client scripts on the incident table.function onChange(control, oldValue, newValue, isLoading, isTemplate) {     if (isLoading || newValue === '') {           return;           }var abc=g_form.getValue('assignment_group');       alert...

kabi by Tera Contributor
  • 5733 Views
  • 9 replies
  • 2 helpfuls

Resolved! How to get sys_id of target in a transform script?

I'm importing a JSON file containing inventory items, each of which has zero or more Service Requests. A service request has zero or more Letters. { "result": [{ "inv": "this is inventory", "serviceRequests:" [{ "sr": "zero or more service re...

Resolved! UI Builder: How to change the view on a form via an event?

On a UI Builder page, I have a "Form" component and I want it to change its view, when I click on a button. As described in the video "UI Builder - Client state parameters, client scripts, and events", I have created a client state parameter, I have ...

Jonas27 by Kilo Guru
  • 7011 Views
  • 7 replies
  • 6 helpfuls