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Resolved! LDAP Listener

Hi All,   Please help me with the following queries regarding LDAP Listener. Can any one explain the function of LDAP Listener, How it works ? Whether user records gets imported via LDAP listener ? How long will it takes to create a user record in se...

Resolved! How to get sys_id of a record obtained from gliderecord query.

Hi , I am creating a UI action to redirect to a record that is queried from another table.   1.var itemID = current.sys_id;  >>>>  sys_id of record in Catalog Item table2.var ts = GlideRecord('sys_atf_test_suite');  >>>> gliderecord on suite table to...

Karan31 by Tera Contributor
  • 18917 Views
  • 8 replies
  • 0 helpfuls

Resolved! Nested GlideRecord is returning undefined

Use case: I'm pulling together a list of users in the sysapproval_approver table using GlideAggregate based on a few conditions. Inside the while loop I'm unable to successfully pass the GlideRecord to the eventqueue, presumably because it's returnin...

Resolved! Inbound email action not adding comment to catalog task

Hello, I have created an inbound email action on the sc_task table to update the parent RITM state and to add a comment to the catalog task. The parent RITM state gets updated so I know the inbound email action is processing properly. However the com...

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Resolved! Sending an email notification to a specific email

My team recently received a request to send an email notification to a specific support group email, which normally isn't a problem. However, this email is not defined in any record within ServiceNow.  I know it's possible to add emails in the CC or ...

cre1014 by Kilo Expert
  • 8921 Views
  • 5 replies
  • 7 helpfuls

Resolved! Hide section in form based on role

Hi there,   Does anyone know how to hide a section in a form based on their role?   I am trying to hide the section "Service_Incident" to all users, only visible to users with the role " LegalServices_Manager"   I have tried the client script below w...

-Andrew- by Kilo Sage
  • 2703 Views
  • 3 replies
  • 3 helpfuls

Resolved! ServicePortal how to customize Request page

Hello, Is there a way to customize the "Request" page that the user visits to view the status of their order after it was submitted?I want to remove the "Priority" and the "Requests are picked up within 4 hours (M-F 9-5)" text.

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Katie A by Mega Guru
  • 3951 Views
  • 2 replies
  • 7 helpfuls

Resolved! Does g_scratchpad works with onCellEdit client script?

I am trying to perform some validation check in list layout using Display BR with g_scratchpad & onCellEdit CS. But it is giving me error as:'g_scratchpad is not defined' --I am getting this error in console of all 3 broswers i.e. (Chrome, Moz & IE)H...