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Flow Designer reminder Emails

Hello Experts, I am new to Flow designer. I have requirement that when a change request’s ‘planned end date’ is past 2 days. I need to send an email to assigned to. And, when planned end date is past 7 days I need to send email to assigned to and als...

Rocky5 by Kilo Sage
  • 3934 Views
  • 5 replies
  • 0 helpfuls

Formatters in Scoped Applications

Hello guys,I have a custom application that tries to simulate standard request flows.I created two tables, one for the case and one for the task. I created a formatter to show the record producers' variables in the case table form and it worked, but ...

Alb1 by Tera Contributor
  • 1207 Views
  • 5 replies
  • 0 helpfuls

ODBC Driver cannot connect to SN instance

I have followed all instructions from the documentation on the driver and have also set up the proxy as per the documentation however when I get to the last step where I try to test the connection from ODBC Data Source Administrator, I am receiving t...

Resolved! Also Request For and subsequent variables

Hi On my catalog item I have 'Requested For' and a yes/no variable (which triggers more variables via UI policy). Basically what I'm wondering is - If I 'enable also request for', can I create a copy of the yes/no variable so it needs to be answered ...

ray evans by Tera Guru
  • 1348 Views
  • 4 replies
  • 1 helpfuls

Resolved! Querying the user id through the sys_user_has_role table

I have the following script to look up the sys_user_has_role table and remove roles from usersvar user = new GlideRecord('sys_user'); user.query(); while (user.next()) { // Check if user has snc_internal role var roleQuery = new GlideRecord(...

Wasd123 by Tera Expert
  • 4160 Views
  • 4 replies
  • 2 helpfuls

Resolved! Auto populate assignment group member as watchlist

The assignment group that has been chosen on an incident form must automatically populate the watchlist and be updated in real time. As a result, the watchlist will contain all of the group members if it is hard, the software group members if it is s...

Yipi by Tera Contributor
  • 1298 Views
  • 1 replies
  • 1 helpfuls

Resolved! Mapping manager value from Active Directory (AD) integration

Hi All, In AD, manager value is getting stored in an attribute called "userAttributeExtension15" which is storing some unique values here.Currently, we are mapping the User ID and Email ID fields to the Email ID of the user.Can anyone suggest me how ...

Community Alums by Community Alums  
  • 2883 Views
  • 16 replies
  • 0 helpfuls