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Hiding catalog item field

In the catalog item .I got a requirement to hide a field based on the user business unit and if it belongs to the list of business unit then assign it default value of yes.What approach should i should use Catalog client script or UI POlicy.

Resolved! how to use LIKE in query

Hi,  I have this query and instead of using LIKE and sysid i need to use LIKE and the var product. What is the right way to replacing the sys ID with the variable product? u_allowed_duplication is of a type list and its a reference to a table, so i n...

Alon Grod by Tera Expert
  • 6756 Views
  • 5 replies
  • 3 helpfuls

Email notification using List Collector Field

We have a custom field on a table that is a list collector.  When the work notes are updated on a record, we need to send a notification to all users in the list.  I've been trying to do this with an event and business rule but it isn't working.  The...

Cindy26 by Tera Expert
  • 2130 Views
  • 13 replies
  • 0 helpfuls

Resolved! Update field type to Phone Number from Phone Number E164

Hi Team, I have accidently changed a Phone number field (in Sys_user form) to String and again when I want to change it to Phone number field it showed me only Field type =  Phone number(E164) , which in turn showed like below but need to update thi...

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Lean S by Mega Expert
  • 941 Views
  • 2 replies
  • 1 helpfuls

Resolved! Fields not showing on Portal

I have a request that the only field that shows on the portal until a selection is made.  The field is Request Type, field choices are, New, Modify, Retire. Depending on what you select different fields and visible and mandatory. My issue is if you s...

Darlene York by Tera Contributor
  • 2114 Views
  • 2 replies
  • 1 helpfuls

Resolved! clickable link on email notification

I have an email notification I created and I have a random question, email ntification fuctions as intended but i want the number field on the demand form to auto autopopulated on the email notification  How can I achieve this  

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BKennedy by Tera Expert
  • 1374 Views
  • 1 replies
  • 1 helpfuls

Resolved! How to make setReadOnly function work for client script

Hi, I created a client script that is setting company field of an incident same as caller.company. The problem is that I want to set company filed of an incident readOnly after that, and that's not working. I searched for conflicting UI policies and...

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