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Resolved! Hide Question on service portal catalog item variable

Hi I am trying to create a Label variable for an order guide and would like to use HTML formatting only. I have used the Annotation tab Help instructions to define the HTML which works perfectly. The variable also requires a Question which is mandat...

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Elias10 by Mega Contributor
  • 3859 Views
  • 4 replies
  • 3 helpfuls

Resolved! How to use Leaflet (OpenStreetMap) as directive?

Hallo everyone, may somebody help me to understand the angularjs directives architecture in servicenow? I already used Google Maps using ngMap angularjs file and it was simple because I found an updateset which already served all needed information a...

Felix20 by Giga Guru
  • 2650 Views
  • 2 replies
  • 2 helpfuls

Populating the RITM Category with Catalog task category.

Populating the RITM Category with Catalog task category. I am looking to see if there is a possibility to populate the Category on the RITM with the Category on the Catalog task. These are 2 independent fields and we did not have the requirements ini...

kirthi1 by Tera Contributor
  • 2719 Views
  • 8 replies
  • 3 helpfuls

Resolved! How to add record watcher in scripted list menu item

Hi All, I have created one Scripted List menu item which shows list of incidents which are in new state. Please find below script and its working fine. Here I wanted to filterout the incidents which are not in new state and I would like to refresh it...

Naga23 by Giga Expert
  • 1572 Views
  • 1 replies
  • 1 helpfuls

Cannot move Update set to a different scope??

Hi ,   I have a  issue Cannot move update to a set for a different scope.  Customer Update sys_search_context_config_e1a2c1962f1780108490dcb6f699b610  . I want to move scope from default to Ydc which is a private scope . Have no clue how to do this ....

Ravi151 by Kilo Contributor
  • 8581 Views
  • 2 replies
  • 5 helpfuls

Resolved! Unable to check out catalog item

Hi All,We tried to default a field on the SC_Cart page & modified the "SC Shopping cart" widget on the "Shopping Cart" page.In the Shopping Cart page designer, we did the modification and it was working fine.Since we have modified the original widget...

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Tamil5 by Tera Expert
  • 2426 Views
  • 3 replies
  • 5 helpfuls

Resolved! Call Support (Contact Support option) in Virtual Agent

Is there way to redirect 'Call Support (Daily 5AM - 11 PM)' option to a page which have List of Customer Care Numbers ? Or Is there way to insert Image instead of this Text 'Call Support (Daily 5AM - 11 PM)' which have List of Customer Care Numbers f...

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v-jai by Kilo Expert
  • 2333 Views
  • 2 replies
  • 1 helpfuls

Resolved! On submit client script to stop record producer submittal

Hello,  I have a client script that checks if there is a record when the record producer is submitted. It uses a script include to search a table for a record with the matching condition. If there is a matching record, the record producer should not ...

JJG by Kilo Guru
  • 4262 Views
  • 2 replies
  • 1 helpfuls

Cart API / Service Catalog Script API

Hello,I'm pretty new to the SN world, and I have an issue I want to see if you guys can help me with.I created the Inbound Email Action (shown below) for our On-Boarding process, but 1) Sometimes it works, sometimes it doesn't (giving only the follow...

abelangulo by Kilo Contributor
  • 17094 Views
  • 26 replies
  • 15 helpfuls

Virtual agent tables, content and saves

Hi all, I have a question about virtual agent tables. I do have access to these tables but (i am talking about sys_cs_conversation and sys_cs_message more precisely) is it normal that I do not have fields available on the form layout even if these ta...

Jerome6 by Kilo Contributor
  • 13305 Views
  • 7 replies
  • 4 helpfuls

missing post button

When working in an incident, the post button is missing when the additional comments are set to be a mandatory field. According to the knowledge article: https://hi.service-now.com/kb_view.do?sys_kb_id=c875999fdbcc4810414eeeb5ca961998&id=kb_article_v...

Devan1 by Kilo Contributor
  • 2857 Views
  • 2 replies
  • 0 helpfuls

Resolved! List field displaying choice values instead of labels

Hi all, I've just added a new field of type 'List' to my form (in this case sn_risk_risk). On the new field I've added several choices. Not that difficult I would think, looks to work, though...+ When selected a choice, it's displayed fine in the cho...

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