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Distinct on REST API Results

I am using the native REST API Explorer to fetch a list of users who have a specific role granted to them by being a group member. In the sys_user_has_role table a user could appear multiple times if they have multiple groups which duplicates the rol...

How to submit a bulk request in Service Catalog?

Hi SNow community, Is there a way for a user to submit a bulk request, where they attach a spreadsheet containing variables in their service catalog request and in turn, service now will parse through the content, creating requests for whatever the v...

Harriet K by Mega Guru
  • 2848 Views
  • 4 replies
  • 2 helpfuls

Resolved! Help with workflow waiting for date to be reached

I'm having some difficultly with what solution to use for following requirement: User fills out catalog form and chooses a date. Another date is auto-populated with date 8 months in the future. Once submitted and tasks completed, there should be a ti...

Blair5 by Tera Guru
  • 2584 Views
  • 6 replies
  • 6 helpfuls

Hide breadcrumbs in service portal

How to breadcrumbs via URL parameter in Service Portal.Case: On user profile page in service portal I'm providing a link to open delegates list view for that user which opens up in another page which uses data table widget. Below is the link added in...

Bhupinder1 by Giga Expert
  • 4172 Views
  • 4 replies
  • 5 helpfuls

Resolved! Service Portal date field

Hi all, I have a widget on a Service Portal page that uses fill out.  One of the fields is a date field.  I want the field to auto populate with "todays" date.  Below is the code that I have, but not sure how to get the date field to auto populate. <...

stevethomas by Giga Contributor
  • 3229 Views
  • 8 replies
  • 2 helpfuls

GeneralPdf Error: The document has no pages

Hi - I'm using the GeneralPDF script include to generate PDF documents from ServiceNow (i.e. passing HTML to it). I have this solution working perfectly in our own instance, and I'm now trying to do something similar (I'm using the same code, only mo...

Resolved! Calling UI action from flow designer

Hi Is there any way to call UI action from flow designer? I want to call action Send Notification (in the picture below) to a flow but can't find any solution. Please help.  

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Anh by Tera Contributor
  • 5074 Views
  • 12 replies
  • 2 helpfuls

Missing Update Set [Needit Application]

Hi, I'm facing an error where every time that I tried to switch to my applications scope it use the global scope. I notice that my app was using the Default[Global] Update set, so I went to my Local Update Sets list and there was not Update Set for ...

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Ary1 by Kilo Contributor
  • 2149 Views
  • 9 replies
  • 5 helpfuls

Resolved! Varying SLA End Times as Incident Priority is Changed

Hi, I have a requirement I am trying to meet regarding SLA duration as Incident priorities change. It is as follows: When an incident priority changes to a lower level, the SLA resolution time will be the time for the lower priority with a retroactiv...

Andrew126 by Tera Guru
  • 4043 Views
  • 3 replies
  • 1 helpfuls