Hi, knowledge article templates allow for some basic styling, you can easily set this kind of stuff on the body of a html field: font-size:1em; font-family:Arial; color:black; However, I need to override the out of box styling for <ul>, it sets the l...
We have a catalog item named virtual office and there is a select box variable which is having cost associated with it In the screen shot below, though it has cost, it is not showing the cost value while selecting the drop down value and the value is...
Hello, I have a UI action that transfers field values from a record to a new record in another table. I would like to transfer the comments and work notes to the new record but it does not seem to be working (See pics below) Before After UI Action:...
Hi. I have multiple tables that need to be cleaned in my current scope. Unfortunately the application repository does not drop these tables even though they are removed in dev. I want to create a fix script that drops the whole table upon upgrade. ...
Hello everyone, Issue I am facing is, ServiceNow instance is not receiving mails. I sent mail to the Username provided in ServiceNow SMTP email account, but I am not able to see those mails in service now.Email receiving is enabled in email propertie...
Hi everyone, i attached a picture to show what i want to archive (red number on the picture) . Is it possible to display the count of open tickets on the Widgets next to the names like in the attached picture? Thanks for your help.
I've been reading about Gauges, Widgets and Gadgets, but I'm afraid I don't understand what the difference is.Can someone please explain the differences and when you would use one verses the other?Thanks
Hi All, I am trying to unlock URL field but i am not able to do. I wrote onLoad() client script Table name: u_documents Field name: u_url var data = g_form.getValue('u_url'); var unlockControl = g_form.getControl('u_url_unlock'); alert(unlockControl...
So we use Orchestration for a few things in our instance. We use the out of the box Add User to Group, Update AD Object, another custom activity, etc... What I am trying to do now is a custom Powershell command to pull back the names of the groups a...
I want to create a test that checks if attachments are successfully being added and submitted with an incident using ATF? Is there a test step for adding attachments or can it not be tested automatically? Thanks in advance.
Hello, I have a Date/time field [u_kickoff_start] in the Task [ticket] table that gets populated by the last Updated [sys_updated_on] based on some conditions. Requesting for a script to change the display in [u_kickoff_start] to show the time as 00:...
Hi All, I have below code in my scripted REST API. But in case if there is comma missing or some invalid format, system should generate error. How can I handle it? JSON.parse is not generating any error messages in try-catch blocks. (function process...
I get this exception when attempting an update operation for a problem record. "Parameter at position 2 is not set" By position 2 what does it mean? Is it the second field that I need to check? Can someone provide details and speak to the signific...
I’m having an issue where every time I do “Apply remote changes” from Studio I cannot select an application other than “Global” via the application picker until I get an admin to reload my user record from an XML export. I’m assuming that something g...
Does anyone know how i can test a function within an script include using a background script? Function: getLibrarians: function(className) {// default return valuesvar librarians = null;var users = [];var groups = [];this.users = null;this.groups = ...
