Hi, hope I can have some help with this one as now scratching my head. I need to use a variable in an MRVS I have in a catalog item, to direct the workflow to create a task for one of two teams, dependent upon the choice made. Despite my best effo...
I created this UI macro and thought it may be of use to others. It creates an icon next to the Caller field on the Incident form that will pop up a list of CI's that are assigned to the caller. It's very similar to the 'Show related incidents' pop up...
On the employee center portal, I noticed that when I press and hold on the side bar and scroll down on the page, these lines appear on either side. It doesn't matter which page I'm on either, it always shows. Also, the lines don't appear if I use the...
I am facing a strange issue, I have a field on the sc_task with two values, manager and country lead and based on that the approval gets triggered once task is closed, when I am testing the flow through flow designer the flow is working fine, i.e if ...
Hi , I have a knowledge article which is in Retired state . When I check the KB article in Knowledge base with KB000000 it is not showing any results but the same thing when I checked in Global search it is showing . Is this the expected behavior or ...
Hi Team,How to increase the Transaction limit on Change approval flow
Hi,There are 2 custom fields (VP & Reportee) in the group table. There are reports and filters in the Platform analytics dashboard where one filter is VP with the list of VP names. When VP is selected then the next filter we have for reportee which i...
I get the message 'Target record not found' In API Integration Import Set even though the records got updated. Knowing that in the transform map the target table is alm_hardware but the changes are for another table (using transform scripts) which i...
I have a daily report being emailed to our Servicenow that has upcoming Offboarding users. There is an EVENT DATE which in theory is the date the HR system was notified of the upcoming termination, as well as a TERM DATE. I am being asked to send an ...
Hi, I'm trying to translate some elements of the contextual side panel HR Agent Workspace, but even after adding translations in sys_ui_message, it doesn't work. I tried different tables from the Localization module, but without luck. Does anyone kn...
The planned End date for release is setting to a date which is 24 hours more than Planned start date even if we put any value and save the release. We have followed the steps mention in the KB https://support.servicenow.com/kb?id=kb_article_view&sysp...
I have never worked on FCR before but the client wants to create a FCR report based on First Interaction Resolution, which focuses on whether a case is resolved during the first interaction, using a phone call. A scenario would be like, 1st call reso...
Hi everyone, I'm currently working with Robust Transform Maps (RTMs) and have encountered several limitations compared to legacy transform maps and IntegrationHub ETL. I’ve compiled a list based on my experience and some documentation, but I’d love t...
Hi All, I have a flow that creates a sc_task after RITM is approved. I need to add a logic that checks total num of sc task for same cat item in same assignment group and if there are already 10 tasks or more I need to create the sc task and set stat...
Hi everyone,Recently we have moved to AI search and we ran into a problem with the AI search results being displayed.I wanted to update the card to display additional information under the summary(Highlighted with a arrow). I am not sure what to upda...
