Similar incidents count in now assist panel
Hi,In now assist panel, if we're giving prompt 'similar resolved incidents'. It's showing by default only 3 how to increase the count of records
Forum Posts
Dispatcher Workspace Calendar: Working Hours/Shift Blocks Not Visible
Hello Community,I’m using the Dispatcher Workspace in ServiceNow FSM with Professional access. I can assign tasks and use calendar mode, but I’m unable to see the expected working hours or shift overlays (“on/off shift” times) for our agents in the c...
ServiceNow stopped updating additional comment from Guest replied Email
Hello devs,Last Friday, I set up a Case updated comment notification that sends out to the watch list, consumer, and is assigned to. I added my personal email to the watch list, which is a guest. Whoever made a comment in an additional comment, I got...
Resolved! Restriction on the sys_attachment table
Hi All, We need to block access to certain data for certain internal collaborators (access only to certain ticket types for a predefined list of customer accounts).Overall, we've managed to configure our profiles correctly using ACLs on certain table...
Resolved! Doubts
1. Which knowledge feedback option CANNOT be disabled at the knowledge base level?A. FlaggingB. Marking as helpfulC. RatingD. CommentingE. All of them can be disabledQuestion 2When a flow is triggered using particular methods, roles defined in the fl...
Breakdown to show Group Name and Manager Name in PA
I need to create a Performance Analytics breakdown where users can select from a list that shows both Group Name and Manager Name together (example: "Network Team – John Doe").Is it possible to configure a breakdown so that the value is the group (sy...
ServiceNow and Jira Integration
I am integrating ServiceNow and Jira using OAuth 2.0 authentication. I have successfully configured the integration and granted the necessary permissions in Jira, but I am still getting a 401 - Client must be authenticated to access this resource err...
Owner showing as not available even though its present in the records
Hi,I have a scenario where i have two list collector catalog variables, Servers and Applications. Servers variable is pointing to cmdb_ci_server, while applications variable is pointing to the cmdb_ci_appl tables. Servers selection should autopopulat...
Using AI Recommendations to Increase Marketplace Sales
Hi all,Im curious about using AI recommendations to increase marketplace sales. Personalized suggestions can significantly improve conversions and user satisfaction. But implementation can be tricky.My questions to the community:What AI tools or fram...
Custom subflow to Fire Event
Hi,Trying to create a subflow that accepts a group name, Event Name and Record.The Event Name input is a string.But the "Fire Event" reports Event name is blank or similar.If you hard code the event name it works fine. But that makes a subflow kind ...
How to map data in related list via integration hub
Hello Developers, I am trying to import excel sheet data in ServiceNow via Integration hub. Below is screenshot of excel sheet. I am trying to import data in Groups table.Source Table - Servicenow FieldGroup Name - Name description - descriptionMemb...
Percentage calculation and display on data points in reports
Hello Community, Does anyone know if the calculation logic behind the data points on a report is accessible and can be changed? I would like to apply a custom logic how the % of each data point is calculated. Or if not, can we turn off the display of...
Changes to Choice Labels Not Captured in Update Set
Hi,I’m updating labels of some choices of a field ( via sys_choice), but these changes aren’t captured in the update set.Tried using "Add to Update Set" got: "Record(s) cannot be added to update set." Is there a way to include these changes in the u...
Flow Designer - REST Step | how to pass a token from script step to the REST Step.
Hi, due to different requirements on the body I need to query the token in a script step before the rest step.The token I get is currently still in the log.Now I have problems to pass the token to the rest step.The token uses a connection alias and i...
Populate the catalog variable with User personal Detail
Hi, I have an issue with the User table where we have an Access Control List (ACL) defined for the Personal Detail section. This ACL specifies two roles that are required for accessing certain information. I also have a catalog item that includes use...
