Hi,we need to send a weekly email remainder to each assignment group manager. The email should include of all past SLA incidents that are currently in breach for their respective team.what is the best ServiceNow approach (e.g., scheduled reports, flo...
Hi everyone,I'm fairly new to the Now Experience and currently working on a SIR Workspace where I need to add a button that:Triggers an asynchronous REST call to an external service.Once the call completes, reloads the data in a Data Resource called ...
We are integrating ServiceNow with MS Teams. And authenticating users using AD (Entra ID). We are using Service Principal (not the integration user).Now the Integration works properly if Teams and Snow instance are on the same browser and I have logg...
On the knowledge base record, which tab would you use to define which users are not able to writearticles to the knowledge base?A. Can ContributeB. Cannot AuthorC. Can ReadD. Can WriteE. Can Author
Hi Team,I have the below scenario to be implemented help here please.When a record from the Knowledge Base (kb_knowledge) table is deleted, you want to delete all its attachments to save space.
What is CIMV2?How to use this .. I am bit confused in pattern part
We have our LDAP server configuration in our instance which works fine and we are trying to add one more LDAP server, which has same server URL but different search directory path. Connection seems to be successful.When we try to create a data source...
Need help to understand this topic!!.. Any Help
I have created an "Update Change" record producer that allows users to manage Configuration Items (CIs) on the Change Request form. Users should be able to:Fetch and view existing CIs already associated with the Change Request (from the Affected CI r...
I ping and WMI query a Windows server manually from the MID Server, but ServiceNow Discovery fails at Classification. How to troubleshoot?
The recipient of the email notification include Requested_for, Watchlist and Opened_by users(multiple recipient for single email). based on the user roles the link in the email should redirect either to SP or to Native UI page. How to achieve this? @...
Hi, Need to change the servicenow Session timeout.Please help me the detailed steps. Thanks in advance.
Hi All,I have a requirement to send multiple attachments from an incident record as Binary files to a 3rd party from flow designer. I am using REST message with content type as application/octet-stream. For a single file, its working fine but for mul...
we wanted to create notification when Major security incident is linked or unlinked to SI, but not getting the desired can anyone tell me the process of creating it without much customizations ?TIA
I have configured a variable: Type of Work and it will be visible only on SC Task. When Type of Work is selected as Project by assignment group members then approval needs to be trigger, and if approval is approved then a custom task to be created.Bu...
