Get RITM data in agent
How can I get ritm data in ai agent? So when customer order a phone, by when the phone is going to delivered and what is the state of RITM, needs to be fetched. Anyone knows how to get the data?
Forum Posts
Resolved! Export to Powerpoint option missing in Project Status Report?
Hi All,I am creating a new Project Status Report Template form the Document Template in 'New' Project Workspace. https://[instancename].service-now.com/now/workspace/project/home/sub/status-report/pm_project/[projectsysid]/params/page-name/status-rep...
ITIL User Not Seeing Data After Table Dictionary Update
Hello, Current behavior: The list collection is displaying the numbers correctly. However, I would like to display the software name instead. I updated the table dictionary to set the Display property to true for the Software Name column. However...
Problem to complete the 'Application Developer Career Journey'
Hello everyone,I been trying to fix this issue for days now.I am trying to pursue the 'Application Developer Career Journey'but this beautiful hexagon over here:Is never marked as completed.If I click the link from here it leads me to this exact link...
Trouble Setting Up Certificate-based authentication
Hi, Hoping someone may have a hint on how to troubleshoot this. Trying to setup a Certificate-based authentication and running into an issue with actually logging in. The plugin was installed, setup done based off this documentation. The User to C...
Use of datetime input from widget in encoded query
I am getting a date and time value from the HTML form in a widget. However, when I use this datetime in an encoded query, the results are incorrect. But when I apply the same condition using the filter (Add Condition), I get the correct results.
What are Smart assessment features and implementation steps with images mainly for automation etc
What are Smart assessment features and implementation steps with images mainly for automation, integration to create tasks, trigger email notifications, update records etc. Please explain in detail with step by step procedure with images.
Resolved! "Export to PDF" on Report that is a graphic (line chart, pie graph, etc.) does not work
To reproduce the issue I'm running into. Create a report that is graphical, then try to export it to PDF. In our instance, Service Now does generate a PDF, but all that's in it is a header and where the image should be, there's the following messag...
Resolved! Incident Form - CAtegory-SubCategory field value
We have Category-Sub category field on Incident form and Change form.Incident Form - Category-SubCategory field value need to be updated with new choices and existing choices need Inactivation.Questions:1. How can we report on the Inactive sub catego...
Resolved! Client-side filter not applying to hr_service field due to OOB reference qualifier
Hi all, I’m trying to dynamically filter the hr_service reference field based on the selected assignment group using a client-side onChange script with GlideAjax. The Script Include returns a valid encoded query like hr_criteria=..., and I’m using g_...
A Simple Flow If Statement is Evaluating to False
I have a Sub Flow with an input variable for addRemove. I am passing "add" to it and it evaluates in the If statement to Add=Add, but is still evaluating to False. I have tried various upper and lowercase possibilities such as Add, add, "Add", "add...
Resolved! List Collector Ignores Reference Qualifier – Script Include Not Working?
Hellow, I'm currently trying to learn how to properly call a Script Include from a List Collector variable's Reference Qualifier. However, it seems that the list still returns data regardless of whether the Reference Qualifier is calling the Script I...
performance considerations or common pitfalls to watch out for?
Hi everyone, Are there any performance considerations or common pitfalls to watch out for?
Deny-Unless ACL Applying in an Unexpected Manner
Have kind of a weird quandry here. We have several modules installed, lots of scoped apps, etc. Most recently going live with Legal Service Delivery. no issues in our sub-prod instances, but after installing the plug-ins in production, individuals a...
Resolved! OOTB New Hire Onboarding (demo) issue
The following issue is really troubling me, and I hope to get help. It's still about the HRSD OOTB New Hire Onboarding (demo) issue. submitting a record from the Employee Center should automatically create entries in the user table and HR profile tab...
