Hi , I have a knowledge article which is in Retired state . When I check the KB article in Knowledge base with KB000000 it is not showing any results but the same thing when I checked in Global search it is showing . Is this the expected behavior or ...
Hi Team,How to increase the Transaction limit on Change approval flow
Hi,There are 2 custom fields (VP & Reportee) in the group table. There are reports and filters in the Platform analytics dashboard where one filter is VP with the list of VP names. When VP is selected then the next filter we have for reportee which i...
I get the message 'Target record not found' In API Integration Import Set even though the records got updated. Knowing that in the transform map the target table is alm_hardware but the changes are for another table (using transform scripts) which i...
I have a daily report being emailed to our Servicenow that has upcoming Offboarding users. There is an EVENT DATE which in theory is the date the HR system was notified of the upcoming termination, as well as a TERM DATE. I am being asked to send an ...
Hi, I'm trying to translate some elements of the contextual side panel HR Agent Workspace, but even after adding translations in sys_ui_message, it doesn't work. I tried different tables from the Localization module, but without luck. Does anyone kn...
The planned End date for release is setting to a date which is 24 hours more than Planned start date even if we put any value and save the release. We have followed the steps mention in the KB https://support.servicenow.com/kb?id=kb_article_view&sysp...
I have never worked on FCR before but the client wants to create a FCR report based on First Interaction Resolution, which focuses on whether a case is resolved during the first interaction, using a phone call. A scenario would be like, 1st call reso...
Hi everyone, I'm currently working with Robust Transform Maps (RTMs) and have encountered several limitations compared to legacy transform maps and IntegrationHub ETL. I’ve compiled a list based on my experience and some documentation, but I’d love t...
Hi All, I have a flow that creates a sc_task after RITM is approved. I need to add a logic that checks total num of sc task for same cat item in same assignment group and if there are already 10 tasks or more I need to create the sc task and set stat...
Hi everyone,Recently we have moved to AI search and we ran into a problem with the AI search results being displayed.I wanted to update the card to display additional information under the summary(Highlighted with a arrow). I am not sure what to upda...
We've recently jumped on board and have started using FLOW instead of Workflow Designer.It's been an experience. I have two questions regarding "Error Handling" within Flow Designer. I see that options in this area are the same as what you would get ...
The ask is to filter the cmdb_ci field on SCTASK/INC records so that it better aligns to the group the respective record is linked to. So for example, if it's assigned to one of our application teams then the only CI's available should be Business A...
Hi, I need to use a script to retrieve schedules entries with an end date later than today.The problem is that the end_date_time field isn't in the usual date format (20251231T235900), and I can't compare it to the current date in my gliderecord. Can...
Hi everyone,I'm working on automating the approval process for RITMs (Request Items) and want to include Approve and Reject buttons directly within the email notification sent to approvers.So far, I’ve created an email notification triggered when an ...
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