Hi, if I go to kb_knowledge table and then i click on a published article, then i can on the View Article UI Action. Im being redirect to a new view and I see Create Incident on the right corner, how can I remove this button
Im using the Vancouver version and my workspace is custom workspace
I created a flow that works when i test but not when it runs in background.Flow is triggered on contact creation.It grabs the userid into the variable I then grab that variable and update the email address with adding @email.com.au *not actuall but h...
How to create table using Background Script? Please do let me know.Thank you!
I have a question about utilizing AI in ServiceNow to create Playbooks...From my understanding, this would require utilizing Now Assist for Creator. Is this correct? Could we utilize AI Agents to create Playbooks?Why or why not? What is best practic...
I'm working on a Service Portal widget that displays "My Requests" and need to implement a Copy functionality for specific catalog items (iPhone 13 Pro). The requirement is:Show a "Copy" button beside RITMs for iPhone 13 Pro catalog items (Working)...
Hi everyone! I'm working on a client-side requirement for the Incident form, where the Category field should be disabled if the currently logged-in user does not have the itil role. To implement this, I used a Script Include + Client Script with Glid...
I am trying to script a dynamic dot-walk. To simplify I have included the array of fields that includes a dot-walk in the script below. var arrExample = ['first_name', 'last_name', 'location.city']; var grUser = new GlideRecord('sys_user'); grUser.ge...
Hello - I am trying to follow the following guide:SCIM Provisioning from Microsoft Entra ID - Page 2 - ServiceNow CommunityWas going well until I got to - Configure Microsoft Entra ID 10. Fill in the "Tenant URL" in the form "https://<instancename>.s...
In a UI Action, I am checking the Format for Configurable Workspace box so that it can be used in a workspace. However, this selection is not being captured in my Update Sets and needs to be reselected manually after uploading it to a new environment...
I have 2 fields unit_managers field (List Collector that refences the sys_user table) and requested_support_group field (Reference field that references the group table) in a catalog item in Service PortalWhenever a requester selects a unit manager o...
I have never gotten this before. Any suggestions?Thanks!
If we mention schedule time in clone request will clone takes place automatically? or any schedule job will execute this or ServiceNow folks will do upon our request in schedule time?
Hi Community,I’m trying to add a button on the Incident table form that, when clicked, should make the State and Short Description fields read-only. Could anyone guide me on how to achieve this?Thanks in advance!
