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error while integrating with slack

getting error while generating token when integrating snow with slack ooks like something has gone awry. Don’t worry, it’s not your fault, but you can’t install first at the moment. Error details Invalid permissions requestedinvalid_scope   401 aut...

rachana pant by Tera Contributor
  • 4719 Views
  • 15 replies
  • 0 helpfuls

Resolved! Map Knowledge Article to KFT from Workflow Editor

So I'm creating a custom workflow for the Knowledge Base approvals and retires. I've just copied the standard 'Knowledge - Approval Publish' and 'Knowledge - Approval Retire' and then added a script that will generate a Knowledge Feedback Task (KFT) ...

TREE_ by Tera Expert
  • 1226 Views
  • 1 replies
  • 0 helpfuls

Resolved! My Requests on Service Portal

Non ITIL users can add comments to incidents and requests on the service portal by accessing their tickets from the My Requests link.  They cannot however see Enhancement details.  All they see is the number.  I have looked at all the ACLs and roles ...

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Darlene York by Tera Contributor
  • 1195 Views
  • 2 replies
  • 1 helpfuls

Show the list of attachments linked to issues

Hi All,  Im trying to create a list to see all the attachments that were created for the Issue table.I could just go to the sys_attachment table and filter out records for sn_grc_issue table but I also need to see what is the issue that this particul...

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dev_K by Tera Contributor
  • 760 Views
  • 2 replies
  • 1 helpfuls

Custom Sort for Reports Using "State"

I'm trying to sort a report using the State field. I need the States in order for a specific catalog item process. Does anyone know how to create a custom sort using States?

JBrians by Tera Contributor
  • 1479 Views
  • 7 replies
  • 4 helpfuls

workflow

Hi all, I am struggling to fetch in a workflow if script condition the answer to:current.variables.my_variable == same request already requested and closed complete, requested for the same user.I couldn't achieve this at all. All my attempts ended up...

Sue143 by Tera Expert
  • 708 Views
  • 3 replies
  • 0 helpfuls

Increase character limit on the tile

As can be see I the screenshots attached, I want to squeeze in more words into the tile so that user is as much informed as possible. How can I maximize the amount of characters that can be put inside the tile? I found this → https://www.servicenow.c...

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Resolved! Showing field details in the Activity logs

Hello, As a compliance manager, I want to see the valid from and valid to dates displayed in the activity log of the policy exceptions table record whenever it has been changed.  Please help fix this  

HemaV by Tera Contributor
  • 511 Views
  • 1 replies
  • 1 helpfuls