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Resolved! how to Show fields upon choice selection?

Hello Dear Developers,I am stuck in showing fields basically there is a gap in between fields and due to which the form not looks good.Could anyone please guide me here? The actual form looks like the above one. Here are my requirement. 1. When the f...

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Gudu by Tera Contributor
  • 857 Views
  • 2 replies
  • 0 helpfuls

Resolved! Red dot beside HR case

Hi All, Can someone please help with why the red dot beside an HR case appears as below.  As per the above, only 1 HR case has the ref dot beside while the other doesnt. What OOB script\behaviour controls this red dot and whats its significance. @Ank...

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Changing default VTB labels

Hi All I have searched online, but can't find any way of doing this without scripting (which I don't have access to). On a visual task board I was hoping to do one of the following: a) show a coloured dot on the card based on the value of a custom fi...

Ben Powell by Giga Contributor
  • 3780 Views
  • 10 replies
  • 6 helpfuls

Resolved! UI polices condition

Hi allI would like to create a similar condition in a UI policy, using the following client script condition as a reference.The feild type for which “newValue” is set is String.if(!(newValue=== 'test1' ||newValue=== 'test2' )){}I am having trouble ge...

RyoyaFukuda by Tera Contributor
  • 2485 Views
  • 12 replies
  • 5 helpfuls

Resolved! onCellEdit client script

I tried implementing an onCellEdit client script for the priority field on the Incident list view, but the script never gets triggered. Why does this happen, and how can this behavior be explained with respect to platform constraints or configuration...

AnkitS27 by Tera Contributor
  • 1538 Views
  • 5 replies
  • 2 helpfuls

Daily Approval reminder emails

Hi,I need to create a reminder about approvals that will go out every day at 1 p.m.I don't want to do it via workflow... I've tried methods from various articles, but I have the impression that there's always something missing because these solutions...

New user1212 by Tera Contributor
  • 3093 Views
  • 7 replies
  • 1 helpfuls

Resolved! My Approvals widget doesn't work

Hello,I have an issue regarding the My Approvals Widget on the index page of the ServiceNOW Portal.If a user has the Itil role and the business_stakeholder role, then the widget is stuck on Loading Approvals... state.If I remove the Itil role from th...

Resolved! business rule to fire event in custom scoped app

i am trying to fire my event from a business rule.i need to send a message to the assignee when an additional comment (comments) field is updated by the caller. something isn't really working. my business rule: (function executeRule(current, previous...

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NeelyC by Tera Contributor
  • 1553 Views
  • 7 replies
  • 0 helpfuls