Hi All, I have requirement of Calculating Risk based on 2 set of questionnaire example 5 questionnaire related to risk and risk should get calculated and another set of questions based on which impact should get calculated and based on these result...
Hi, I have Azure single sign-on in place for our ServiceNow instance and deactivated /login.do (via disabling all local user passwords). But I want to restrict users from accessing the native UI of ServiceNow from IPs outside of organizations accepte...
Hello Everyone!I have configured a Decision Builder with a basic use case, but I want to use it in Portal so could anybody please guide me on how to leverage/call it on Portal? Thank YouSrinivas
Getting an error with Invalid File Type when using the Attachment API for Posting an attachment to an INC that is already created: https://developer.servicenow.com/dev.do#!/reference/api/yokohama/rest/c_AttachmentAPI#attachment-POST-fileI pass in "im...
Hi Team, @Ankur Bawiskar I would be needing your thoughts in setting up notify to send sms other than twilio. Thanks in advance Regards,Midilesh
Hi, I have created one Test Indicator source. The Indicator source is showing 5 records matching the conditions on preview but the Indicator on the dashboard is showing 0 data. I have run the jobs as well. What is the issue?
Hi All - I have existing SOAP integration that is configured using flow designer. And we are using script utility to get the variable data and storing them in output variables. Now we got request to add additional fields to the existing integration a...
I have a workflow like thisRequest a inquiry form -> Waiting for the Department Manager to approve- If approval is true -> Waiting for the General to approve- If false -> end the flowI have created this workflow on the Workflow Studio like thisBut th...
Hi All, When we are copy from response template to work notes, the link is not coming in the work notes.Earlier i am using starting of the URl [code] end of the URl [code] Response template:For employees working in D&E department: Look at[code] thi...
I have created a OnBefore transform script to perform a task, script in initiating but particular block of code is not working. Earlier i tried with includes to match string from my glide record. Later i even tried with indexOf also with TRIMHere is ...
Hello!I am having an issue in which, when I access any records (incidents, requested items, etc) via the Service Operations Workspace (SOW), the page is mainly blank - I can't see any details, the summary or the related records of the record.When I t...
I have delegated user for approval for one week. When approval record is generated, its generated on my name but my delegate can also approve. Where can I see the delegate user in the approval record.
In the below screenshot, you can see under the 'History' tab, it shows the HR cases I visited. Here its currently showing number. How do I change that to show the case short description instead?
I have created Standard Change Template its working fine in Native UI , i also checked SOW View its having template values . but when i open SOW and create standard change from pre approved changes values are not populating @itsm @itil @sndev ...
We have a couple dashboards that monitor tickets for all sorts of things. To group these into meaningful buckets, we use ASSIGNMENT GROUP MANAGER, MANAGER'S MANAGER and MANAGER's MANAGER's MANAGER for several different buckets. It is difficult to kee...
