Developer

Why does gs.hasRole() return different results in Background Script and ACL?

Hello everyone,I am trying to understand the behavior of gs.hasRole() in different execution contexts.I am using the Australia release and have created a custom role with:Display Name: Intake AgentInternal Name: intake_agentThis role is assigned to t...

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Few of the HR Cases Stuck in Awaiting acceptance

Hi team,Some of the HR cases are stuck in Awaiting acceptance state in the production instance. When i am trying to replicate the issue in dev instance , cases are auto-closing after 5 working days from awaiting acceptance.What might be reason for ca...

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Regarding instance

Hello ServiceNow Developer Support,I requested a Personal Developer Instance approximately 48 hours ago, and my account is still showing "Waitlisted for instance."I understand that instance availability may be limited, but I wanted to check whether m...

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Resolved! Confirmation on "Demote Major Incident" Availability for Resolved Incidents

Hi Community,I would like to seek confirmation regarding the behavior of the "Demote Major Incident" functionality.I am currently investigating an incident where the caller reported that the "Demote Major Incident" button is unavailable when the inci...

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We have SSO logins but need to bypass some users with too long UPN/email

We have been using SSO for some time now and always had 7-character userids , but when we went to Entra (from AD) security moved us to UPN, which in reality is the email address of the person now for our User field. In the first couple months were ...

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Developer Instance WaitList

I recently applied for a new instance on ServiceNow Developer, but I have been waiting for three days or on the waitlist. How many days do I need to wait to get the instance Another question is how to contact the administrator of ServiceNow, and wha...

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Virtual Agent - Change header

Is it possible to changed the Virtual Agent header title?I made the change in the Branding Editor, but it didn't reflect on the portal.

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Best approach for notifications based on RCA Task due date thresholds in Flow Designer

Hi community,I have the following notification requirement for Problem Tasks (Type = Root Cause Analysis):At 67% of time elapsed between created date and due date → notify Task Assignee (To) and Problem Assignee (CC)At 100% (due date reached) → same ...

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CIS-DISCO Exam – Practice Questions and Preparation Resources

Hi Every One,I am preparing for the Certified Implementation Specialist – Discovery (CIS-DISCO) certification exam and am looking for legitimate practice resources.Could anyone please share:Practice questions or sample questionsExam preparation tipsA...

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incident task table showing empty rows.

when i create a new incident task record by filling each fields, then after creation, all i see is a record with all empty values,but when i open the record, i can see the values i filled.

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UIB Typeahead Multi clearing after user is selected.

I have requirements on a project to have a typeahead component select multiple users for approvals in UI Builder. It is allowing me to select a user, however, it automatically clears once it is clicked. I have the typeahead multi component on a modal...

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hi community people, my name is Neel , iam reaching out today to ask help,

i had signed up servicenow id recently, in that i tried to build instance on that new version Australia i used, i was on waitlisting, could you please suggest me which country i go with , is this waiting resolved

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Questions on the #BuildMoreWithBuildAgent challenge

Planning on using the build agent to create an app but since the #BuildMoreWithBuildAgent challenge is already over for this year is it still possible for me to request for a PDI and take a look at it? Additionally, I'd like to know if this is an ann...

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Resolved! UI Action or UI Policy?

Hello, I created a new catalog item and one of the fields is, "Is there a different Ship To Location?" If "Yes" I need a new field to populate that reads, "Enter shipping address". I am not sure if this should be a UI Action or UI Policy and the s...

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Building ServiceNow apps via Claude Code and the ServiceNow SDK

Vibe Coding with Claude Code + ServiceNow SDK This is a series of short episodes (around three minutes each) that walk you through building native ServiceNow apps from your terminal using Claude Code and the ServiceNow SDK. Each episode covers one ...

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