I am facing an issue with AI Search in Service Portal. When I search for a catalog item using AI Search, the search results are displayed correctly. If I left-click a catalog item from the results, it opens and works as expected. However, if I right...
Hi,I create a Record Producer that generates a record in sn_slm_task table.Which tables stores the variables and there values ? I tried to go to sc_item_option_mtom table but i didnt see anything
Good morning, I have created a record producer and have added Task.Universal Request to the related links.As an admin I can access the interceptor page but as a non-admin I cannot.What ACL needs to be updated for this?I would have thought task.univer...
I'm building a flow in Workflow Studio on my PDI and my Service Catalog trigger never fires when the catalog item is ordered. Setup:Flow with a Service Catalog trigger (tried both no condition and scoped to the item)Catalog item has an input variable...
Hi everyone, I'm trying to automate a test in ServiceNow ATF and need to click a button (UI Action) on a form as part of the test.I can open the form successfully, but I'm not finding a standard ATF test step that allows me to click the button direct...
I created a Legal Matter Template and associated it with an Intake Form (Category) and Record Producer. However, when I submit the intake form, the phases and tasks are not being created as I expected. I dug into the Digital Forensics intake form to ...
Any OOB dashboard that captures all the Virtual agent conversation / AI Search results usage?
Hi Community,I am creating a Pivot Table visualization directly inside Workspace.I need to group a date field (Matter reported date) into aging buckets (< 30 Days, 30–60 Days, > 60 Days) across the pivot columns.Currently, it only shows individual da...
Hello Team,This is a test request to validate the Community Case email functionality.Please verify:- Email tab is available on the Community Case.- Reply action defaults to the original sender's email.- Original CC recipients are preserved.
How to make the HTML field as a plain text in incident or request view with a hyperlink. Please help me on this. Screenshot for reference
Good morning, I have created a record producer and have added Task.Universal Request to the related links.As an admin I can access the interceptor page but as a non-admin I cannot.What ACL needs to be updated for this?I would have thought task.univer...
I'm currently an intern on a project, and I've been asked to work with the Quote Management OOB application.My question is: Do I need to review the out-of-the-box (OOB) scripts (such as Script Includes, Client Scripts, and Business Rules) that come w...
Hi all, I need a button on a list created in ServiceNow UI Builder that allows users to download all cases into an Excel file. Attaching screenshot for your reference. below image is a pie chart type-This below image is list type so there is no such...
After provisioning a PDI, Australia release, the change management app menus are missing. I've released and reprovisioned twice with same result.I can verify that the change mgt related tables are there, i can grab the url for change tables, or for '...
If you find this content helpful, please upvote, thank you. When I first started learning Domain Separation in ServiceNow, I kept asking myself:Why isn't Global the parent of all domains?What is the purpose of TOP?When is the Default domain actually ...