Hi,When the contact is creating a case using record producer he is starting from this page id:?id=sc_cat_item&sys_id=79362b5cfb03b61032b7f4865eefdcc4after clicking submit he is being redirected to:?id=ticket&is_new_order=true&table=sn_customerservice...
Hi,I want to know if it's possible to edit field or multiple fields (list edit to modify some requests at the same time) in a Database view.When I try to edit a cell, a pop-up "Security prevents writing to this field" appears.Can someone give me some...
Has anyone did integrated servicenow with onetrust ?
The instance disappeared.
Hello,I implemented this solution regarding uploading multiple attachments to an order guide through which all of these attachments should be copied to all of the RITMs that were created by the submission of order guide.I am posting this because I di...
Hi, I'm looking for ways to generate JWT in ServiceNow and signing it with ES256 algorithm.ServiceNow only supports RSA256 in its ootb functionality, but I'm wondering if this can be somehow achieved with CertificateEncryption API?I see its sign meth...
One of our locations, the amount of spaces available is an issue. People are forced to reserve a desk to sit at. They can only reserve to +30 days from today and not further.People are complaining that "some people" are staying up until midnight to r...
I am using a RITM workflow to create a change request. The run script to create the standard change is working and the template is applied. What isn't working is that the change template isn't creating the related change tasks. Does anyone know ho...
i want to put the restriction if the User belongs to any non-HR groups should not be able to access ESC portal in Servicenow. The user should be redirected to the servicenow homepage when he/she tries to access the ESC portal.
Please refer below screen shot.I am not able to find the mapping/relation for Add risk, Add Issue, Add Decision.......buttons for RIDACSimilarly for Risk Issue Decision......New button under DetailsI mean where it is storedI want to hide/unhide these...
Hello - This might be an old question, but trying to get some answers or is there any workarounds for this. I am trying to keep the common library of functions in one place, and want to use inside my custom UI step config definitions, instead maintai...
Hello All I was asked to create a flow for catalogue item so that the approval requests/email will be sent to a shared mailbox, so members of this mailbox will be able to approve or reject the requests. these members they don`t have an assignment gr...
Hi All!!For playbook there's a lane under which I have a few activates/tasks. For a few tasks I want the to set the assignment group to something else. My approach is to go directly to the specific activity definition and set the assignment group the...
