Forum Posts
How are SLAs typically designed and managed in ServiceNow?
I am trying to understand how Service Level Agreements (SLAs) are generally implemented and managed in ServiceNow.I am specifically looking for clarity on areas such as:How SLA definitions differ from task SLAsHow start, pause, resume, and stop condi...
Resolved! Business rule with function to convert list collector sys_ids to string in another table
Hi There, I have a function in a business rule to convert the values from a list collector's sys_id to return them as string values to store in another table, but it is still return the sys_id values. The business rule runs on the sc_req_item table -...
Create Agent in PDI
Hello folks,Is it possible create Agents in PDI? I have the Build Agent trial, the ServiceNow IDE but the Store does not give access to Now Assist AI Agents Plugin, which is required to create agents. What are the options for Partners who want to cre...
Bind client state parm into filter of a multi data source VIZ OOB, to render a timeseries-UI Builder
I’m building a dynamic cost‑visualization dashboard in UI Builder that lets stakeholders:Select a manager from the UI (Type ahead sets a client state param).As they choose, the dashboard shows that manager’s users’ cost against the total cost of all ...
How do I trigger an email once a task completes when I submit a catalog item request via flow design
Let me provide more detail.I need to schedule a task to run weekly at a certain time on a certain day that go's to an\ assignee to complete some work. Once that work is complete and the task is closed, I need to send an email to a manager to let the...
Does “discovery-based engagement” work better than rewards over time in portals?
In many gamification discussions, points, badges, and incentives get most of the attention. But I’m curious about the role of discovery instead — things like gradually revealing features, optional paths, or encouraging exploration rather than rewardi...
Resolved! Effectiveness of Gamification
Is gamification more effective for onboarding or long-term engagement in portals?I’ve seen gamification used successfully for onboarding new users, but I’m curious how effective it is for long-term engagement once users are familiar with the portal.A...
Roadmap — Mastering ServiceNow scripting & eliminating the top 10 technical pain points
Below is a structured, actionable roadmap that maps each of the top 10 scripting pain areas to learning workstreams, concrete tasks, practice projects, guardrails, and success metrics. Follow this plan iteratively (sprints), measure progress, and you...
ATF Test Step for instance branding
Hello Community, Can I get ATF Test Step for instance branding that includes, validating the logo, page header caption, system timezone, time format, and theme configuration.
Change group approval
Hi Team, I have requirement to send group approvals to Specific groups instead of assignment group In change management currently assignment group members are getting the approval, now the requirement is not to get approval for all of the members in ...
Best Way to Prepare for the CTA ServiceNow Certified Technical Architect Exam?
Hello everyone!I’m planning to take the ServiceNow Certified Technical Architect exam CTA soon, and I’m not sure what the most effective study approach is.Should I focus mainly on the official ServiceNow training, or are practice labs necessary as w...
different Columns for Employee and Manager from Same Table
Hi all ,I need help with role-based list views in ServiceNow.Requirement:I have one table and one list, but the visible columns should change based on role.Employee should see only:NameEmailDepartmentEmployee IDManager (from the same table and list) ...
Resolved! Undefined Value From RESTResponseV2
Hello, I hope someone can help me.I'm creating a business rule to get values from a REST Message. Let's say that I want "DescriptionSummary" value, so I have the following: I'm getting undefined for the value I want to pull. This is my business rul...
How to get old value in On Submit Client Script
Hello All, I got a requirement where we have list of Risk fields on Change Form based on those questions Risk has to be calculated and it's getting calculated.Now the problem is I need to show alert message to the user when user updates the related R...
