I recently had a requirement to populate a catalog variable outside a Multi-Row Variable Set (MRVS) based on the number of rows entered by the user.RequirementMRVS: equipment_detailsHidden catalog variable: devicescountUpdate the hidden variable whe...
Hello Team,I am working on a requirement to disable the attachment upload option on the Service Portal once a Requested Item (RITM) reaches a closed state (such as Closed Complete).The expectation is that after the request is closed, users should not...
I have virtual agent enabled for SP & ESC. My requirement is that when an end user requests to connect to a live agent: Users coming from Service Portal should be routed to Queue AUsers coming from Employee Service Center should be routed to Queue...
Hi Team, I have created a Service Portal widget to perform Intake readiness validation. I have already completed validation of Business Application fields from the cmdb_ci_business_app table. My next requirement is to validate JSON values stored in t...
Hi everyone, I'm working with UI Builder (Now Experience) and have the following requirement: When a user opens the page for the first time in a login session, the acknowledgement container should be displayed. Once the user clicks Acknowledge, the...
Hi, I am facing some challenges while creating test steps and validating some scenarios. I need help or input on the same. I am clicking on a button 'Add' which opens a popup/form where I need to fill some mandatory fields. I am using mrvs steps in o...
Hello everyone, I'm working through a training course that requires activating the GRC applications on a freshly provisioned Personal Developer Instance (Zurich release). It's been over 24 hours since provisioning, and I'm not able to locate any GRC ...
The objective is to enhance the Virtual Agent so it can log Incidents and Service Requests on behalf of users through a guided conversation. Instead of asking users to navigate the service catalog, the Virtual Agent should ask a series of relevant qu...
Hi everybody.I have some issue with decoding csr file content in ServiceNow. CSR file content is for example"-----BEGIN CERTIFICATE REQUEST-----MIIByjCCATMCAQAwgYkxCzAJBgNVBAYTAlVTMRMwEQYDVQQIEwpDYWxpZm9ybmlhMRYwFAYDVQQHEw1Nb3VudGFpbiBWaWV3MRMwEQYDVQ...
Hi everyone,We are investigating the behavior of Sentiment Analysis for CSM Cases and would appreciate clarification on the expected scheduling and execution behavior.Our current configuration is:Table: CSM CaseEligible assignment groups: Groups star...
Hi everyone,I’m a fresher and I’ve been learning ServiceNow development for about 2 months now. So far, I’ve covered the basics like Client Scripts, UI Policies, Data Policies, Business Rules, GlideRecord, and some server-side scripting.I’m now plann...
I am unable to contact the ServiceNow Support team. I am getting this message: Sorry, you can't login with this ServiceNow ID To protect your data, only ServiceNow IDs with authorized email addresses can be used to log in. To access Now Support, you ...
I have a ServiceNow dashboard with two interactive filters: Month and Year. The Month filter is a choice list, as shown in the attached screenshot. Currently, the Month filter has a static default value, for example January. My requirement is to make...
Hi Community. My application would like to create customer_contact record instead of sys_user record with SCIM. I customize the SCIM User ETL Definition without success. I am thinking of deleting the existing RTE mapping between scim_user and user ...
I wanted to know how much of an agent survives when you change where it runs, so I built the same one three times against the same platform. External over MCP, a Python orchestrator calling Claude through the Anthropic API and reaching ServiceNow thr...