The instance was recycled, but I logged in and used it just yesterday.

The instance disappeared.

Can't able to create flow in sc_req_item

I can't able to create a flow in sc_req_item. Can you help me what went wrong   

How to Send Email Notifications to All Users in Watch List Using Business Rule.

Hi Community,I am working on a requirement where I need to send email notifications to all users present in the Watch List field of a record (e.g., Incident, Case, or any custom table) using Business Rules, Events, Notifications, and Email Scripts.Re...

UI agent workspace some label chnages

I need some help changing a label in UI Builder for the Agent Workspace. Specifically, I want to update the label in the Activity Stream Compose component where the Email and Comments options appear. The original component is locked because it’s an S...

RESTMessageV2 - execute() returns 404 when Rest API returns 302 Found response code.

Hi  We are executing one token API from the service now using RESTMessageV2 - execute().APIs return status is 302 with token information in cookies. But when we execute it using RESTMessageV2 - execute() from service now it returns 404 status and no ...

Variable Value within an HTML Variable

I have an HTML variable containing the code below, but I need to insert the value of another variable into this HTML code so that when the catalog item is loaded on the portal, the value of the variable appears. Could someone help me?Replace Nome do ...

Pre-Generated Table Sys ID before Submit of Record Producer Catalog form

I have a record producer catalog form linked to change_request table.I have uploaded a file in the "add attachments" of the form (in portal).Even before I click on submit, I can see that a record has been saved in sys_attachment table where: table_na...

dropdown

 Hi everyone @Matthew_13 ,I am working on a custom Workspace page in UI Builder.What I am trying to achieve:I have:A Dropdown componentA Glide List componentThe dropdown contains values from a choice field (u_choice_1) in my custom table When a user ...

PDI : NLU: Some features may not be available because the connection to NLU Service is not available

I have Vancouver version & all NLU plugins are enabled and when I click on NLU workbench > Models, it shows the error "Some features may not be available because the connection to NLU Service is not available. Please try again after sometime, if the ...

Requesting Help on ACL's

Hi All,Kindly help me how to fix this below ACL's'helpdesk1' user is member of 'Help Desk-DF', 'HelpDesk-DF' group members will have only snc_internal role , they should able to see incidents where Help Desk-DF(u_helpdesk_df) field is not empty.READ ...

can someone teach me data modeling in terms of cmdb

Excluding Now Assist from clones to prevent credit consumption

Hi everyone, I’m relatively new to ServiceNow and I don't really have any experience with Now Assist. Following ServiceNow’s best practices, I understand that we should not clone Now Assist data to non-production instances to avoid unnecessary consum...