Understanding the complete Flow Designer
Does anyone has the complete flow designer concepts? Just want to practice more on it.
Forum Posts
Create ATF test case : Create an incident from Service Portal
Hi Team, I am creating some use cases of ATF and i'm trying to create a incident from Service Portal but when adding step: Set variable values(SP) it is throwing some error while testing, Can anyone help me out from this problem.Thanks,Error: This st...
browse button in Employee center showing only for admins
Hi,please the browse button in the employee center are showing only for admin users the checkbox in advanced portal navigation are checked any suggestions please?Thanks.
Jira worklog to servicenow Time card integration
Hi All, I am currently working on integrating Jira with ServiceNow PPM, and I’m looking for guidance and best practices to achieve the following use case:Requirement OverviewOnce a Project is created in ServiceNow, a corresponding Project/Space shoul...
Email notifications for Technicans - Requests
I would like to create an email notification to technicians that has the RITM in the body of the email. Things to know:- Only technicians create requests- Request created from Service Catalog > Requests does not give us the option to add who the requ...
Help for this error
Hi everyone, how are you?When starting an "Assisted configuration of Conversational Interfaces," I'm receiving this message, but the flow is proceeding. Should I be concerned, and how can I fix this error? I can't find the "GlideEntitlementAPI" scrip...
how to restrict incident creation from calendar invites for DL
As of now we are creating an Incidents via Inbound action , but when there is a calendar invite , still it is creating Incident , How to restrict that ? I am not able to restrict subject , as it can be any
Resolved! My client is hesitant to Sign Up for ITOM
I have a large client with that is looking to implement ITSM and CMDB. However, they are hesitant to take on too large of a scope. They ultimately want automated discovery and service mapping, but that is longer term (24mo. -36 mo.) Current CMDB i...
Where do i find color codes service portal designer?
Hello, i want a green color code for my service portal designer, but when i type green into the color code nothing shows. I know dark/light blue, dark, orange can be picked but not green. Where can i go to see the colors that are available
Resolved! {{name}} has modified this field value
I need to disable the message function that says the field has been modified. How do I proceed?
How to invoke one AI Agent from another AI Agent in Virtual Agent Assistant?
Hi Team,I have created an AI Agent and deployed it in Virtual Agent (VA) as an assistant for end users. My requirement is to invoke different specialized agents from this main agent based on user requests—for example, an agent that creates problem ti...
Record Producer variable (look up) shows only sysid at the back end.
When I submit a case from Record producer which contains Department field(lookup field) in that. I have a variable section at the backend in the case form which shows all the fields including department field. But it only shows sysid at the backend. ...
PDI waitlist
Hi, I have been on the waitlist for a Personal Developer Instance for about one week. My Developer Portal still shows No instance is assigned yet and You’ll receive an email as soon as one is available. Could someone confirm if this is expected, or i...
Need help in ATF
Hello guys, I have a label called "Gender" with 2 dropdowns, "Male" & "Female". Now I have multiple dropdown combos for the different fields, If I select Male, a set of fields will be displayed and If I Select Female, a set of fields will be displaye...
Instance Hibernating since 4 days
My PDI is hibernating since 4 days, its not waking please help with this