Hi Team, We have a requirement in a catalog item to implement dependent dropdowns. There are three lookup select boxes — SB1, SB2, and SB3 — each containing multiple dropdown values. What is the best practice for configuring dependent dropdowns in Se...
Hi Team, I was wondering how can we handle approvals in case of sick leaves or unplanned leaves. I know delegation works, but this is when it is a planned leave. Has any one faced this scenario?
Hi all,I have added date/time field in one of my form in service portal.I want to validate on submission of request.( Due to some restrictions I cant use script include and business rule) I have set my user profile timezone to NYT. When I add value ...
Requirement:I have a RITM (Request Item) with a MRV (Multi-Row Variable) that contains a field named "link" with type "URL". Instead of displaying the raw URL in the RITM, I want to display it as clickable text that says "Click here" (or similar cust...
Hi everyone,I’m currently working on a ServiceNow implementation and ran into an access control issue related to RITM visibility. I’d really appreciate your advice.Use case:We create 1 Request that generates multiple RITMsEach RITM is assigned to a s...
I want to know how the service tool can be used for the stock low and get auto-ordered depending upon the frequent purchase from certain vendors. So, it would be helpful for not getting the orders cancelled and also does not to hit the SLA.
I have a requirement to add a dynamic 5th slide in the ESC Portal Carousel. I need guidance on whether this is achievable and how to implement it. CURRENT SETUP:Our ESC Portal Carousel already has 4 static slides which are Announcement type records w...
We have a survey we want to trigger for every RITM that specific fulfiller groups do work on (close a task). it seems to work fine for me as an admin, even when i impersonate someone, but it does not trigger for anyone else. I'm stumped. we are using...
From where does this error come from "Condition evaluated to null, skipping Business rule" on Form while submitting a new project form . How to fix it, if any have faced this and found to resolve this.
Hi Everyone,I’m trying to set a reference qualifier dynamically on a Lookup Select Box variable in a catalog item by using another variable’s value.Right now, I’m using the following script as the reference qualifier:javascript: "" + current.va...
Service Catalog → Record Producer → MRVS (Multi‑Row Variable Set)Release:(please add your release, e.g., Vancouver/Washington)What I’m trying to doOn a Record Producer, I have a dropdown (select box). Based on the selected option, I populate a Multi‑...
Hello Team, How to implement the above requirement ?
I have a Record Producer with:A single-choice dropdown variable (let’s call it u_selector)A Multiple Row Variable Set (MRVS) (let’s call it u_items_mrvs) with a few columns (e.g., item, qty, comments)What I’m doing nowUsing a Catalog Client Script (o...
In Flow Designer - Catalog Item name is showing twice in the 'Get Catalog Variables Action' step like below Under Actions - Get Catalog Variables from Digital Services Access request from Digital Services Access Request catalog Item name - Digital...
Hi Everyone!In the Workplace Reservation (WSD) table, some reservation records created via integration are being generated with an incorrect Subject value. Specifically, the Subject is populated as Requested for User's Last name , first nameTo identi...
