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Extract Built-in Action Scripts via Custom API

I'm building a custom REST API to extract Flow Designer workflow data for migration purposes. I've successfully accessed most tables (sys_hub_flow, sys_hub_action_instance, sys_hub_action_step, sys_hub_action_instance_v2), but I'm unable to query the...

Need Option to Link Existing Case to an Incident

Hello Community, We have a requirement to link an existing Case record directly from the Incident form. Currently, the platform provides a related-list option to create a new Case from an Incident, but there is no out‑of‑the‑box functionality to atta...

lvenna by Tera Expert
  • 100 Views
  • 3 replies
  • 0 helpfuls

add "preview this record" to location on incident record

How do I add the "Preview this record" on the Incident record.  It works great for other places in the Incident record, but doesn't show up for Location.  The location and name are both fields showing info from the location table, so attaching it to ...

mheyman by Tera Contributor
  • 121 Views
  • 3 replies
  • 0 helpfuls

Resolved! Update set not possible to change state to Complete

Hello everyone, Did anyone faced an issue to Complete update set? After plugin installations, I got an error "Error MessageScan cannot proceed because required properties are not configured. Please set all mandatory properties before running the scan...

FotinaG by Tera Contributor
  • 1577 Views
  • 11 replies
  • 8 helpfuls

Resolved! UI builder - How can i get these tabs configured in Ui builder

In Ui builder can we get the tabs configured as the image showed above ?The requirement is to show all the child tasks as tabs for the individual to work simultaneously even related list to show as this instead of tabs inside of the record. How can i...

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Kachu by Kilo Sage
  • 1101 Views
  • 14 replies
  • 0 helpfuls

Make change template fields read only

Hi everyone!I have a requirement to make some fields in the Change property read-only.I've already managed to do most of the work by including them in the "Standard Change Properties".However, there are two fields that I'm having trouble with, even t...

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Unable to see any changes on Incident Form

function onSubmit() {var isGroupChanged = g_form.isFieldChanged('assignment_group');var isAssignedChanged = g_form.isFieldChanged('assigned_to');var comments = g_form.getValue('u_journal_13');if ((isGroupChanged || isAssignedChanged) && !comments) { ...

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neelamallik by Giga Contributor
  • 33 Views
  • 1 replies
  • 0 helpfuls

Validate Variables values test step not working

I want to verify that a given variable on the catalog form is not empty. Added the test step 'Validate Variables Values'  . Then selected the catalog condition as Requestor Data Cost Center is not empty.But the above is not working after i run the sc...