Catalog variables visible in RITM why?
Hello everyone i have a problem i created a UI policy to handle te visibility of a catalog variable it works in catalog but not in the RITM and CSTASK i checked in the UI policy catalog, RITM and Task
Forum Posts
Catalog item not triggering workflow
I have built a catalog item that uses a flow and has several variables. One of the variables is a quantity field. The flow gets the catalog variables and then has a custom script action that receives the quantity as an input, and then creates a RITM ...
How to add a variable set to a notification only when it is filled
Hello everyone, I want to add the variable set "funded" to the notification "Email assigned to group (sc_task)". I only want this to show up when it is used in one catalog item.Using the notification - Email assigned to group (sc_task)We are using a...
Resolved! How to get email addresses of business owners from business services list collector variable
Hi, We have a list collector variable on catalog item referenced to Business Applications table (cmdb_ci_business_app). Need to get the email addresses of business owners of business applications selected on the variable on the notification script so...
Resolved! How to maintain the assignment group field on Task SLA table even the group changes
Hi, When an Incident is created and assigned to assignment group A, response and resolution SLAs will be triggered based on the priority. When the assignment group A is changed to group B, existing response and resolution SLAs are getting cancelled a...
Disable or Remove 'Provide Feedback' topic from 'Show Me Everything' list of topics in Virtual Agent
Hi All,I'm looking to exclude the 'Provide Feedback' topic from the 'Show Me Everything' list, but it appears there's no option to either deactivate or remove it from the topic picker. The options to do so are unavailable (greyed out) in the VA desig...
Ui Builder Data Visualization Data Sources Dynamic Binding with filter
How can i use my state variable inside filter condition of data visualization component.I just want to make one column dynamic where region is @STate.region. But i dont know how to access state inside filter of data visualization widget. Is there any...
Resolved! Lookup action to keep trying until user is found
Hello friends, I have this simple Flow to add user to Entra ID group. This runs after the new user account is created in AD (separate flow), we added to the new user creation a 22 minute timer to allow replication between multiple systems, DCs, clou...
Generate Report for Incidents handled or touched by your team even after reassignment in ServiceNow
hello All , We are looking for a way to report on how many tickets RITM, INC did pass through our service desk. Any suggestion or solution will be realy helpful
Using a Dynamic Filter Option with an Interactive Filter
I have a table where a row consists of multiple services listed in the cmdb_ci_service in a hierarchical order based on service classification, imagine L1, L2, L3-L6, etc. at each L level, the associated Owner (u_l1_owner) and Lead (u_l1_lead) is ide...
How to remove white borders between donut chart segments in UI Builder
In UI Builder, I’m creating a donut chart component and I want to remove the white border lines between the segments.The reason is that when a segment has a very small value, the white border makes it almost impossible to click that segment. I’ve che...
How to hide a particular choice (like "Closed") from the list view choice dropdown in ServiceNow?
I have a requirement to hide a specific choice (e.g., "Closed") from the list view choice dropdown in the Incident table, but only for ITIL users. I’m aware we can restrict updates using onCellEdit client scripts or before business rules, but here th...
What is IntegrationHub and when should I use it?
What is IntegrationHub and when should I use it?
Platform Analytics Migration Center
Is it mandatory to move to new Platform Analytics in Zurich? Can we wait for another release like Australia or Brazil? Platform Analytics Migration Center Documentation is not that clear and doesn't mention what happens if we don't migrate.
Dynamically retrieving the approver user in ATF and impersonating them
Hello community — I'm facing an issue with ATF impersonation and hope someone can point out what I might be missing.Environment & contextI have an ATF test where:Step 36 is a Record Query that successfully returns a sysapproval_approver record (I can...
