Hello, I hope someone can help me.I'm creating a business rule to get values from a REST Message. Let's say that I want "DescriptionSummary" value, so I have the following: I'm getting undefined for the value I want to pull. This is my business rul...
Hi all ,I need help with role-based list views in ServiceNow.Requirement:I have one table and one list, but the visible columns should change based on role.Employee should see only:NameEmailDepartmentEmployee IDManager (from the same table and list) ...
Hello All, I got a requirement where we have list of Risk fields on Change Form based on those questions Risk has to be calculated and it's getting calculated.Now the problem is I need to show alert message to the user when user updates the related R...
While I don't know what happened, the ability to use the Insert Media button in the Xanadu Knowledge Article Tiny MCE was disable about two months ago. Instead of seeing a snapshot of the video and then playing it, I get an error message. Clicking th...
Is there a way to make this Report field to be a Link to the report? This is i Scheduled Email report table Currently it is set to reference. I want the users to be emailed with this link. Not the report it selfWould appreciate your replyThank youShu...
Hello All,We have a requirement whereCheck if the INC or RITM is assigned to groupa or groupb.When the INC/RITM is resolved /close completed, display dialog if they wnat to create a KB for that ticketif user says yes then create KG or open KB portal ...
Hello,I've got a client using Azure AD and they are using SCIM to provision users in SN. However, they want to add the Cost Center to be brought over to ServiceNow, what configuration is needed from SN side to do this? Also what should Azure send us ...
Hi, I have a custom app I am making in ui builder and I am wondering if someone can help me with a updating a the script on a ui action so that after I submit a form, it goes back to the list view of the form just like in native ui. I tried the...
Hi I am having flow which make zip files unzip but the some business rules are not allowing to make that file unzip on the particular table that is requested item table. What should I add in workflow so this business rules should not bother this fl...
Hi, my PDI instance dev220745.service-now.com/ is still in offline state as well.It's showing like this Your instance is hibernating .Can you please help to get back my instance.
We would like the my-requests-v2 widget to display only requested items - is it possible to configure and how would we achieve this? There doesn't appear to be a table option for this widget
Hi, I wanted to get everyone insights. We have our legacy system - Cherwell as our old ticketing system. How have people managed handiing legacy data? We are thinking about dumping our legacy data into Power BI.
Hello, we're currently using UI Builder to create custom page for customer. One of the requirements was to remove the "edit form" icon that is displayed at the row action level.I did find the "Enable quick edit" option that disables the edit - but ev...
Hi all, We just upgraded to Zurich and Quick Link on the SOW isn't working. You can select to add a new link, enter the info and nothing shows up. Existing links do not show up either. Has anyone had this issue/know of a fix? Thanks,Jonathan
Hi Team,Requirement:Configure ServiceNow so that once a Catalog Task (sc_task) is generated for a specific Catalog Item (sc_cat_item) under a Request Item (RITM), the request cannot be canceled by the Requested For user, their Manager, or the Opened ...
