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Resolved! Send last comment to email

Hi, I have a flow that sends an email when someone writes a comment in a work order task. I am sending template message with the number of the WOT. When I reply to that email, the text gets sent to the activity of the WOT.Here is where the problem st...

MartinV by Tera Contributor
  • 461 Views
  • 8 replies
  • 3 helpfuls

Issue Submitting Report Scheduling Request in ServiceNow

HiI am working on a requirement where users can submit a request to schedule reports. ServiceNow provides an out‑of‑box (OOB) functionality and workflow that allows users to create a record in the sysauto_report table, which then sends the report to ...

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KalyanamY by Tera Contributor
  • 45 Views
  • 1 replies
  • 0 helpfuls

Guidance on Outbound Integration Implementation

Good day, I'm working on an outbound integration without using a spoke. Could you please guide me on the best approach for implementing it for good performance. For the REST Message integration, should I be using Flow Designer, Workflow, or Business ...

raksh by Tera Contributor
  • 101 Views
  • 2 replies
  • 0 helpfuls

Resolved! issue after upgrade

Hi,the attachment paperclip icon no longer showing on the portal page  Now this is how it looks like on all service catalog pages  

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sparkles by Tera Contributor
  • 1805 Views
  • 5 replies
  • 3 helpfuls

SC Task creation using flow designer

I am trying to create a flow as follows:When a RITM is created for the catalog item, a SCtask should be generated and attached to the RITM.This is what I created: But, when I raise a request for the item, I don't see any SCTasks attached to the RITM....

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muskaanchan by Giga Contributor
  • 883 Views
  • 6 replies
  • 0 helpfuls

Resolved! Custom Table licensing

We don't have a separate app engine licenses but we got 50 custom tables with ITSM. Does anyone know if we can use those tables to build a custom app for our Health and Safety team (around 30 fulfiller users) without any additional cost?If not, would...

DenokaA by Tera Contributor
  • 4572 Views
  • 6 replies
  • 1 helpfuls

Resolved! How to access a variable on a catalog task?

Hello all, I am writing an onSubmit script which will not allow the user to close the task if a variable from the catalog item that I display on the catalog task (I display it by selecting it in the workflow using the slushbucket). I tried using g_fo...

PranavSuj96 by Mega Expert
  • 14014 Views
  • 35 replies
  • 8 helpfuls