As of now we are creating an Incidents via Inbound action , but when there is a calendar invite , still it is creating Incident , How to restrict that ? I am not able to restrict subject , as it can be any
Hello All, I am trying to insert multiple records using import set API but records with empty data or fields values are getting inserted.I have gone through community answers already but didn't get any exact solution.Please help with exact root caus...
We have integration with Wiz running. We are finding that multiple VIT's are completely skipping the Assignment rules. The Assignment type is empty and Assignment group is empty.
Variable must contain 12 numeric characters and not allowed single space in variable regex For example there are given only 4 spaces or 12 spaces on that time also not allowed
We are in the process of upgrading from Yokohama to Australia and we noticed some new tabs on the mobile app. Is there a way to hide them without going through Designer?SN Agent has two new features that we do not use:1. On-Call Schedule2. Major Inci...
Hello Everyone, I'm trying to run a Full Instance Scan but It eternally gets stuck at Loading. I check progress workers but nothing is stuck, I tried other users and even going suite by suite but nothing as soon As I start a Scan it gets stuck at Loa...
Hi Team I have a frustrating issue here. I am working on a flow to check manager financial delegation and iterate through user records until doa is sufficient. I've set it up so that it- looks up requested for user's manager- adds the manager record...
function onLoad() { var parentsysID = g_form.getParameter('sysparm_parent_sys_id'); var parentTable = g_form.getParameter('sysparm_parent_table'); if (parentsysID && parentTable == 'incident') { var ga = new GlideAjax("SetAffectedUser...
ahoy Now Ninjas! Anyone with any suggestions how to hide the highlighted sections in CSM/FSM Workspace? I have checked all options as in here I searched around UI Builder but didn't manage to find it. Now I have 2 instances where one has the two sec...
I have a requirement, wherein I want to add a Info message named 'Please click the above link for additional details' , below the hyperlink of (RITM) ,as shown in the below SS.How can this be achieved?We have found one widget named 'To-dos task Line ...
I have a UI policy running with these following actions: You'll notice that the field names are dot walked fields and we are trying to render them invisible in a specific scenario. Except that we cannot. We can render them read-only, but not invisi...
Hey all, I'm facing this issue, when scheduled a dashboard containing different visualization types, including single score, bar, list, pivot table.The issue is I can't be able to see the Pivot table widgets in email report when delivered to me as sc...
Using Workflow Studio to build auto assignment for incidents. I am not able to pass the data pills from the Trigger Record: (Assignment group [Record]), (Assignment group [Sys ID]), or the (Assignment group [Name]), to the Assignment group field of ...
Business Rules are one of the most powerful tools in ServiceNow, allowing developers to control and automate business processes by interacting with data before or after records are saved. Understanding the execution lifecycle of ServiceNow Business R...