Hi all,I'm seeing a weird issue for few Sla's, where 'Business elapsed time' is greater than 'Actual elapsed time'.Did anyone notice this kind of behavior? how this could happen?This sla has a 24*7 schedule with the caller's time zone. Thanks
Hi everyone,I’m working on a requirement in a scoped application and need some guidance.Scenario:I have a custom Request table where users create a record and attach an Excel file.Upon saving the record, a Data Source is triggered, which loads the Ex...
Hi, I have a requirement where if a user gets deactivated from our organization, we need a request submitted to revoke their software license. How can this be achieved? Currently, it's somewhat of a manual process, although it is mostly automated oth...
How can we set value in a single line text variable which is present in the multi row variable set, based on one of the reference variable [which is present in the record producer]. Name of the reference variable which is present in the record produc...
Hi Team, I am new to service portal/widget. I have one requirement below.Apply Validation Regex for all the profile fields that user can edit. Apply RegX validation for profile page.So could anyone please help to how to add the validation logic in be...
Hello Team: I'm not finding a lot about how to create a Dynamic Recipient List for Major Incident.What I'd like to do is use the Configuration Item associated to the Incident ticket, and include the members from any of the Groups listed on the CI rec...
Hi Everyone!In the Workplace Reservation (WSD) table, some reservation records created via integration are being generated with an incorrect Subject value. Specifically, the Subject is populated as Requested for User's Last name , first nameTo identi...
Which role is required to run ATF tests?1. admin2. atf_test_admin3. atf_test_designer4. atf_test_runner
Survey Trigger condition - notification condition and who will received-sysevent trigger twice for same id - notification - Can anyone help with this issue? Some users are submitting the survey twice, which is causing confusion in the reports.Thanks...
Hi Community, 1. I am trying to plot Vertical bar chart, please see attached chart. The x axis should have month wise data. for the Business elapsed time on y axis, I have column "closed " containing date and time, but when I add this column as group...
I have Vancouver version & all NLU plugins are enabled and when I click on NLU workbench > Models, it shows the error "Some features may not be available because the connection to NLU Service is not available. Please try again after sometime, if the ...
What is the default scope for ATF tests?GlobalApplication scopeUser scopeNone
Hi,I 'am new here and I 'am trying to create KPI's For HAM and SAM.Although i' am not sure on what are available Out of the Box KPI's. Can anyone help me with any article or share the available OOB KPI's so i don't have to rework with the KPI creatio...
Hi There,My requirement is the add table : change_request into this static variable CONSTANTS: in TaskUtilsSNC line 39. CONSTANTS: { OPS_FILTER_CLASSNAMES: ['incident', 'problem'], // task types for which the operational status filter will...
Dear ServiceNow Community colleagues, I would greatly appreciate any advice/direction, on what I need to update in the following script (see below & screenshot attached). It is currently (almost) working fine, it calculates the duration time, between...
