Introduction: Creating calendar invites for Outlook through ServiceNow can significantly streamline the scheduling of meetings and events. This guide will walk you through the steps to set up an iCalendar event and trigger it via email notification u...
Hello, How Do I debug ACL when it is only affecting certain group of people on assigned_to field on sc_task table?We have ACLs configured for multiple applications on that table. Thanks in advance
As a Certified ServiceNow Instructor, I have created this article to assist aspirants, developers, and implementers alike. This guide aims to give you a comprehensive picture of the fundamentals of ServiceNow scripting. Whether you're a novice trying...
Hello, I would like to better understand how Flow Designer behaves when a flow is updated. For example, suppose Flow Designer created an RITM on 12/22/25, but the associated tasks are not scheduled to be created until 12/30/25 because a Wait for Cond...
Hello ServiceNow Community, I am trying to troubleshoot an issue that I'm not sure where to navigate to check roles/ACL's etc. Scenario:A hyperlink is emailed to a manager to approve a case. Clicking the hyperlink will show all details as demonstra...
How effectively now a days physical books build bond with growing generation?
Hi,Whenever an user submit the request two activity log getting attached to RITM.Also I didn't find any current.update(); in any before business rule. Kindly suggest how to fix the issue? Screenshot: Regards,Dusmanta
Hi folks!I need some help with the following case.At certain stages, I need to change the model (change-model) of a Change record. Currently, the change type is "Normal", but I need to switch it to "Emergency".I'm using a Business Rule (running befor...
Hello Team,Has anybody achieved closing/resolving an incident from inbound email which is separate and dont have a common link to the 1st email.The system generate an initial email for an alert then generate anohter separate email for alert clearance...
How to call 'stored procedure'(of an SQL database), from ServiceNow script include?
We are using the ServiceNow Key Management Framework (KMF) to encrypt the outbound REST API responses using a symmetric AES key and need the third party system to decrypt the payload. When an AES key is generated using KMF, what is the recommended or...
I've got a catalogue item where a user can input new different departments into an existing business application:What I'm wanting to add is check if the path to the current Business Owner's department aligns to the proposed Business Owning Business U...
I have a template for sc_task table and in "Next related template" field I have added another template which is also for sc_task. Now when I apply template using GlideTemplate.apply() or GlideTemplate.get(), only 1 record is being created.Is this OOT...
Hello everyone, I have a use case that has been taking me quite some time to implement, and I would appreciate your guidance. I need to synchronize the graphical stages in Flow Designer with the stages and states of a RITM. I have already created m...
