How to add a Request Item Variables in the Catalog Task list view
Hi All,I want to know, how to add a Request Item Variables in the Catalog Task list view.
Forum Posts
kB article multi level approval using flow designer
Hi Team, How to achieve below req for KB article in ServiceNow using flow designer, as I am new to flow designer. case 1:Document Type=A & Prepared by B userthen flow should go to Approval 1: C userApproval 2: D groupIf both will approve then pub...
Enable AI Search in portal to support multiple languages
When a user’s preferred language is set to English, searching for catalog items using another language (e.g., German) does not return relevant results, despite the catalog items being properly translated and available in the translation tables.The po...
is there any to stop the OOB functionality that changes decimal field value from 0.400 to 0.4
Hi,is there any to stop the OOB functionality that changes decimal field value from 0.400 to 0.4?I want that the value will be display as 0.400
How can I validate, using ATF, whether a specific value exists in a dropdown field?
Hello everyone, I would like to create a test step that verifies whether a field is populated with a specific value based on the value selected in the previous field. Is there a way to implement this type of validation? Thanks in advance,Utsav
Include state changes for standard tickets conversation widget in service portal
Has anyone managed to include state changes in the ticket activity for the standard tickets conversation widget?
UI Builder dashboard filter not working on Record list
I am trying to build a dashboard in UI Builder and it needs to be in it for some other items that are to be added, so can't use the simple dashboard page that easily adds elements that just work OOTB. I have added a record list that is looking at rec...
OOTB Notifications Best Practices
There are a lot of comments regarding the OOTB notifications.I need to make major changes to the following notifications:Comment left on IncidentIncident assigned to meIncident assigned to my groupIncident commented for ITILIncident resolvedIncident ...
Why is the client-side GlideRecord considered inefficient?
Can someone clarify to me why the client side gr api is considered inefficient? Is there something I am overlooking? To me the api seems like a good alternative to having countless simple script includes for some highly specific purpose. I keep readi...
Strategic Portfolio Management (SPM) in ServiceNow How a demand can be promoted to project
Hello I don't know SPM module and i have a task on it, make OOTB solution for demands that need to be approved by a committee so the date of validation by the committee must be mandatory the conversion or promotion of the demand to project must be wh...
Issue related to Cascading Filter Platform Analytics
Hi Everyone, I’d really appreciate your guidance on an issue I’m facing while setting up a cascading filter, where Filter B should follow Filter A. Here’s the context: My main table (Incident Reduction) has two fields: Application and Department.The ...
Service Bridge: Provider & Consumer instances
Hi,I am currently completing the Service Exchange Implementer path and I am trying to complete the labs for the Service Bridge Features and implementation course but I do not know how can I access or request the provider instance as the instance avai...
Understanding ServiceNow Platform Architecture
Understanding the architecture is essential for developers because it helps in designing efficient applications and integrations on the platform.1️⃣ Presentation Layer – Where Users InteractThe Presentation Layer is responsible for handling user inte...
Resolved! sending email to assignment group members
Hello experts, From the script include i have the incident sysid. From the script include, I need to send an email to all the assignment group members. Can anyone help me what to pass in the parm1 so that i can call the notification using gs.eventque...
How to communicate via ServiceNow to end use
Hi developers,I have received a new use case. We have a form to handle password reset. Is there a way to provide the reset password safely from ServiceNow to end user?It would be great if the resolver can provide the password in ServiceNow and Servic...
