Hi community,I would like to implement the following can you please help?> Have a catalog item that gathers fields including start date and has a hidden field called COUNTER. > Once this item is submitted, the COUNTER = 0.> Every week check have a sc...
Dynamic Filter Options allow you to use JavaScript logic in filters instead of hard-coded values. This is very useful when filter results should change based on the logged-in user or business logic. step 1)Create a Script Include that returns an arra...
Hello, everyone. Today, one of my co-workers was working on Flows in Flow Designer when he noticed a problem. He has used the action "Get Catalog Variables" in the past with no issues, but an issue happened today. Every Single Line Text variable he r...
Can anyone explain UX Page Properties - chrome_header and chrome_footer in the Workspace. and its purpose.
Hi Experts. Currently my approval emails opens in native UI when user click to review the record from email links. How can i configure the links to open SOW instead.
I have created a post-chat survey which works however it appears every time the chat is ended. I wanted to customise the frequency in which it appears to the same user so I created a trigger condition however this doesn't work, and the post-chat surv...
Need to find the similar incidents based on short description or configurtion item. If found the similar incidents create a problem ticket with those incidents numbers and ci value. And attach the incidents and ci's in the related list of the problem...
Is there any actual serious documentation anywhere for the UX Page Properties? Or has anyone made a serious sample library? Taking pieces from the templates, a few posts, some rudimentary tutorials, I can make a menu of sorts and a header. All I want...
Hi All,How to Integrate ServiceNow with MS Teams and a MS Teams icon should be infront of caller field on an incident form. On click of Teams icon it should start teams chat with caller by assigned to person? Thank you!
We have built some Agentic AI which needs to be called by third party apps via Rest API.How to call Agentic AI via Rest API call?
I have requirement to enable chat window in CSM Workspace and configure activity tab (Interaction table setup). I have activated 'customer central' plugin and still the activity tab doesn't show up in CSM workspace Interaction record. I appreciate th...
Hello,is it possible to prevent background script deletion of only a specific table like sys_user for admin users? So, for example:We want to prevent, that users with admin role cannot execute deletion on the sys_user table. Thank you in advance.
Hi Everyone, As AI capabilities continue to evolve rapidly across the ServiceNow platform, I’m interested in understanding where different organizations, customers, and partners currently stand in their AI adoption journey.Many of us are navigating s...
Hi Community,User has raised the below concern : I am attempting to create a report by grouping data by Tag on the Incident table in Data Visualization; however, it does not seem to be working.Please find the attached screenshots for your reference a...
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