Update User profile on Catalog Item submission from Service Portal.

[Wesley Breshear]

Hello,

I am trying to update the User profile values when a catalog form is submitted.  I am using a Multiple Variable Set of current User values, then if the user changes any values when the form is submitted the values should be updated for the identified user (u_user).  Code is not working and I am failing to see what is wrong.  I am getting a good user sys_id but the script doesn't appear to enter while loop.

function onSubmit() {

    // Update User Profile onSubmit.
    var requestFor = g_form.getValue('u_user');
    var gr = new GlideRecord('sys_user');
    gr.addQuery('sys_id', requestFor);
    gr.query();

    while (gr.next()) {
        alert('Entered while');
        gr.email = gr.getValue('u_user_email');
        gr.location = gr.getValue('u_user_location');
        gr.manager = gr.getValue('u_user_manager');
        gr.phone = gr.getValue('u_user_business_phone');
        gr.setWorkflow(false); // Turn off notifcations.
        gr.update();
    }
}

onSubmit();

Thank you,

-Wesley

[Ankur Bawiskar]

Hi,

please use workflow run script to update and don't use onSubmit

I hope you must be having variables to hold individual attributes like u_user_location, u_user_business_phone

use workflow run script

I assume all these are the variables on your catalog form which user will change

u_user, u_user_email, u_user_location, u_user_manager, u_user_business_phone

// Update User Profile onSubmit.
var requestFor = current.variables.u_user;
var gr = new GlideRecord('sys_user');
gr.addQuery('sys_id', requestFor);
gr.query();
if(gr.next()) {
	gr.email = current.variables.u_user_email;
	gr.location = current.variables.u_user_location;
	gr.manager = current.variables.u_user_manager;
	gr.phone = current.variables.u_user_business_phone;
	gr.setWorkflow(false); // Turn off notifcations.
	gr.update();
}

Regards
Ankur

[Wesley Breshear]

Trying to do script in Multi-Variable Set client script during submission or could do onChange on the catalog form vs. updating all workflows behind each catalog item.  Much more work to update each catalog item's workflow.  Hope this makes sense.

[Ankur Bawiskar]

Can you share form screenshot?

What is the name of MRVS? which all variables are there inside it?

[Sushma R1]

You're trying getValue instead of setValue is that right ?

write this in flow designer or workflow please

Hit helpful or mark correct if it was 🙂