Manager Approvals in case of Sick Leave
Hi Team, I was wondering how can we handle approvals in case of sick leaves or unplanned leaves. I know delegation works, but this is when it is a planned leave. Has any one faced this scenario?
Forum Posts
How to get the stock auto restocked without manual intervention?
I want to know how the service tool can be used for the stock low and get auto-ordered depending upon the frequent purchase from certain vendors. So, it would be helpful for not getting the orders cancelled and also does not to hit the SLA.
Display dynamic asset data (alm_asset) in ESC portal carousel per logged in user
I have a requirement to add a dynamic 5th slide in the ESC Portal Carousel. I need guidance on whether this is achievable and how to implement it. CURRENT SETUP:Our ESC Portal Carousel already has 4 static slides which are Announcement type records w...
Dependent drop downs
Hi Team, We have a requirement in a catalog item to implement dependent dropdowns. There are three lookup select boxes — SB1, SB2, and SB3 — each containing multiple dropdown values. What is the best practice for configuring dependent dropdowns in Se...
Survey Triggers
We have a survey we want to trigger for every RITM that specific fulfiller groups do work on (close a task). it seems to work fine for me as an admin, even when i impersonate someone, but it does not trigger for anyone else. I'm stumped. we are using...
Condition evaluated to null, skipping Business rule
From where does this error come from "Condition evaluated to null, skipping Business rule" on Form while submitting a new project form . How to fix it, if any have faced this and found to resolve this.
How to set variable value as a reference qualifier in lookup select box variable on catalog item
Hi Everyone,I’m trying to set a reference qualifier dynamically on a Lookup Select Box variable in a catalog item by using another variable’s value.Right now, I’m using the following script as the reference qualifier:javascript: "" + current.va...
Record Producer: Keep previous MRVS rows when dropdown changes, and add new rows as extra columns (o
Service Catalog → Record Producer → MRVS (Multi‑Row Variable Set)Release:(please add your release, e.g., Vancouver/Washington)What I’m trying to doOn a Record Producer, I have a dropdown (select box). Based on the selected option, I populate a Multi‑...
User with specific role can edit the Configuration Item "ci" field on alm_hardware table
Hello Team, How to implement the above requirement ?
Restricting access to RITM per user
Hi everyone,I’m currently working on a ServiceNow implementation and ran into an access control issue related to RITM visibility. I’d really appreciate your advice.Use case:We create 1 Request that generates multiple RITMsEach RITM is assigned to a s...
Keep existing MRVS rows when dropdown changes and add new ones (no overwrite). Is dynamic column add
I have a Record Producer with:A single-choice dropdown variable (let’s call it u_selector)A Multiple Row Variable Set (MRVS) (let’s call it u_items_mrvs) with a few columns (e.g., item, qty, comments)What I’m doing nowUsing a Catalog Client Script (o...
Validation on Date/Time field for user profile timezone On submission
Hi all,I have added date/time field in one of my form in service portal.I want to validate on submission of request.( Due to some restrictions I cant use script include and business rule) I have set my user profile timezone to NYT. When I add value ...
In Flow Designer - Catalog Item name is showing twice in the 'Get Catalog Variables Action' step
In Flow Designer - Catalog Item name is showing twice in the 'Get Catalog Variables Action' step like below Under Actions - Get Catalog Variables from Digital Services Access request from Digital Services Access Request catalog Item name - Digital...
Advanced Filtering Conditions on Reports
Hi Everyone!In the Workplace Reservation (WSD) table, some reservation records created via integration are being generated with an incorrect Subject value. Specifically, the Subject is populated as Requested for User's Last name , first nameTo identi...
How to get Base64Binary format of attachment
Hello Experts, I need to send a ServiceNow record attachment to a third-party document API. This API only accepts data in base64Binary format. Is there a method available to retrieve the binary content of an attachment and then convert it into base64...
