HI Team - can any one pleasse help me on this requirment How To start sending auto triggered mails when the Service request SLA reaches 90% SLA . we have already configured SLA on requested item table please help me wth configuration steps . Thank...
Hi all,I’m working on a catalog item (Service Portal) that requires users to upload a .csv file using the default portal attachment.I need to:Prevent submission if the attached file is not a .csv or is missing required headers (like batch_ref, origin...
In Ui builder can we get the tabs configured as the image showed above ?The requirement is to show all the child tasks as tabs for the individual to work simultaneously even related list to show as this instead of tabs inside of the record. How can i...
Hi Team, I have a requirement like, When an particular KB ( say Known Error KB) article is published, it goes for first approval to the Ownership Group (or KB Manager if none), then for second approval to the Test security group, and is published on...
Regarding the 'Enable rollback' checkbox for fix scripts: does it truly capture everything the script changes, or are there exceptions? Also, how long does the rollback backup data persist before it's cleaned up?
Hi team. When i am manually creating an incident for the same assignment group the sla is starting but when done via transform map, the sla is not starting. i have checked the Run business rules but still not working. Below is the transfrom map used....
SummaryI’m currently exploring whether it is possible to trigger the ServiceNow Virtual Agent Bot API (sn_va_as_service) from Slack using an @mention, execute Now Assist (LLM/Generative) responses, and then post the generated output back into Slack.C...
I want to make sure , I'm not missing something that is obvious. I have a scoped app that has 4 business rules, Script is correct on these. Its only become issue based on type of BRs and I want all of them work in Sync by setting them to correct typ...
function onSubmit() { var knowledgeFlag = g_form.getValue('knowledge'); var knowledgeArticle = g_form.getValue('knowledge_article'); if (knowledgeFlag === 'true' && knowledgeArticle.trim() === '') { alert('Please select a before submi...
Hi Everyone,I have a Catalog Item with a Reference variable called Traveler Name that points to the user table. I want this field to automatically show the currently logged‑in user when the item is opened in Service Portal. I have tried setting a def...
Hi Team, I am working on a ServiceNow Catalog Item where I am trying to understand the difference between clearing a selected value and clearing available choices in a catalog variable. I want to know when a selected value should be cleared, when ava...
var gr = new GlideRecord('incident');gr.addEncodedQuery('sys_created_onONToday@javascript:gs.beginningOfToday()@javascript:gs.endOfToday()');gr.query(); Can anyone please tell me what is wrong with this script
Hello, I need help adding change request type (Normal,Emergency,Exception) in the subject line of the email.Note: Exception is a checkbox: "u_exception" and Change type field is: "type" when I added in the subject line ${sysapproval.type} it displaye...
function onSubmit() { var ip = g_form.getValue('ip_Address'); if (!ip) { return true; } var ipRegex = /^(25[0-5]|2[0-4][0-9]|[01]?[0-9][0-9]?)\. (25[0-5]|2[0-4][0-9]|[01]?[0-9][0-9]?)\. (25[0-5]|...
