I have a client script that runs onLoad. The script determines if the task meets certain conditions, then sets the variables to "read only == false" so that HR can make modifications at the start of an employee onboarding. I have manually created an ...
Currently (Screenshot), within the "Service Operation Workspaces" the VIP flag is displayed for VIP users "AFTER" the record is saved (below). The Requirement: VIP flag to show up on the user field BEFORE the record in saved so that agents know user...
Hello Everyone,Question (1)I'm looking for help identifying a table or list that shows all App Updates available for upgrade from plugins.I’ve already checked tables like sys_app , sys_store_app, sys_plugins but haven’t found the specific informatio...
I have a custom table in a custom application scope, When right-clicking on the grey bar and hitting delete on a record, nothing happens. I have checked the following:Reviewed ACL's and confirmed there is an allow ACL for delete action for that ta...
Hi all, I have this relationship script I'm having trouble with. It applies to and queries from the sc_task table. The purpose of it is to show related new hire tickets. It works by looking at the employee_number catalog item variable that they all h...
Hi All,is it possible to put conditions in OOB Data lookup definations (Assignment Data Lookup [dl_u_assignment]) ?use case : Example : we have two Assignment Groups ( Assignment Group 1, Assignment Group 2) on Incident Task tableif Incident Task typ...
Hi All,We are facing some issue with wherecluase in database view table.Table not showing any data. kindly let me know what might be the issue over thereon Task record we have field "QA instance"(reference : Assessment Instance). below where clause t...
Hi All,I would like to make OOB Datalookup Matcher tables available regardless of scopesFor that I did below thing1. allow_tables:dl_problem_priority:dl_u_assignment:dl_u_priority2. tableChoicesScript=AccessMatcherTablesI want to make available this ...
Hi, I am looking to get some assistance in Flow Designer when using a field value and completion of demand tasks to perform specific steps. Below is an example. Any assistance you can provide would be appreciated! Field A has the values 1, 2 and 3. W...
Hello All,We recently upgraded one of our instance from Xanadu to zurich. We want to change the header background color. Please advise how this can be done.What was done:created record in sys_ux_style and added new colorcreated ux theme record and ad...
We have a requirement to default the CSM FSM workspace page to Related list tab instead of defaulting to Interaction Details tab. Please help with the possibility of defaulting tab based on the intent selection
i'm trying to fill out the risk assessment from a normal change. Once i click risk assessment it opens the form and the i tried using a 'set components values' step to set the response for each question but i get an error that it was unable to set th...
Hi, I have been trying to embed my CSAT survey inside email body as actionable message, but outlook does not render the survey instead the survey is being sent as a link. Could anyone please offer some help with this. Thanks in advance. The question...
Hi Folks While we trying to open the related risk assessment record from the risk page on workspace its not opening. Share some suggestions and debugging steps to resolve this issue. PFA Thanks in advance
I´m creating a new catalog item that will have an html field that must show, before submitting the item, a picture.These picture will be captured by an external integration where I will receive an Base64 content and needs to generate the attachment t...
