Hello We plan to enable MFA. Goal: every user should use multi-factor auth. Possible ways:user based: set sys_user.enable_multifactor_authn = true role based: set "Multi-factor Criteria" to one or more specific rolesgroup/ip based: If I try ...
Has anyone worked on configuring the search sources to display only the articles or catalog items based on the selected topic or child topics? Issue : on searching using Keyword AIS Topic Search widgets tries to show both the request and knowledge ar...
Hey all, we have recently activated AI Search on our platform. Unfortunatley we get a lot of errors in our Browser console as soon as we search with the "typeahead-widget" in our Portal. Error Message in Console: "invalid JSON syntax in actionData: u...
Hi Experts,We are using the employee center. Currently under "To dos" we show the approval requests.For few users when they click on the item in to do, the view is like this, where they can see the ritm variable informationFor few user the view is li...
We are wanting to make taxonomy topic visible to only ITIL role users. I am able to make the catalogs not searchable but they still can see these catalogs if they go to taxonomy dropdown. They cannot view the catalog but it still shows. Is it possi...
Hello, Any one having an idea on customizing the search suggestion in ESC Homepage?If we search anything in the search bar it should suggest only Request items and Knowledge Articles but it is showing Users how to restrict the users in suggestionsTha...
I did the development in the Vancouver version and tried to submit the application, but I'm facing the "table'sys_security_attribute' does not exit" issue. As per my research, I have an elevated role with'security_admin' so i can deactivate those fil...
We have configured ESC portal as our default portal and enabeld AI search. When we search autosuggest is working for catalog , but not for KB article . Normal search brings result for KB article also. Also autosuggest is working in SP portal for KB a...
Hi Everyone,I want to add the "Language Selection" option on the mega menu in the employee center.I want it added next to "My Act". Please help me with the configurations.Thank you.
Hi , I would like to ask a certain behavior on the search function of the reference variable.This is my variable attribute setting btw.What I wanted to do is search it via Created (sys_created_on) field.But whenever I try to search for date this happ...
Hello all, The requirement is in esc portal when a user ask a query to Virtual agent it should suggest a knowledge article. could someone help me how to achieve this?
Hi, We have the requirement of encrypt the users’s input when they reject a request and write a justification in the spModal from Employee Center Approval page, it’s possible to encrypt this justification as a password field, not encrypted in the db,...
Search inside custom workspace throwing bad request 400 error for application users. When a keyword or number is searched in the custom workspace search bar inside the custom workspace, search is not rendering results and it is throwing bad request 4...
Hello community, I would like to change the "Homepage search" widget. I have cloned the widget, examined the element in the browser and then edited the CSS. But it didn't work for me. Does anyone have experience with editing this widget? For example,...
Hi, How can I configure an announcement (message) to be displayed exclusively on a specific sub-topic page within a taxonomy?
