Record producer
How can I display these 3 record producers on my technical service catalog?I have already check taxonomy and it all set, but they will not display as intended.
Forum Posts
Remove dropdown selections from Action button for Incidents from Customer Service Portal
would like to not allow customers to reopen Closed Incidents from the Customer Portalwhere can I go to remove 'reopen' selection from the action button for "Closed" Incidents? We need to allow customers to reopen or close an Incident ticket in 'Resol...
Resolved! Turn off the annoucement for Employee Center in the Portal
Hi Guys, Is there a way to turn off the announcement regarding Employee Center that is showing across the portal? Thank you in advance. Regards, Jocelyn
For employee center 'How can we help?' is not showing any suggestion after entering the keywords.
For employee center 'How can we help?' is not showing any suggestion after entering the keywords.
Defalult Chekbox value for Catalog Item
I want to set the Checkbox Default value for one Catalog item as False, how can i do this?.Thanks
How to Resize Catalog Item Pictures in ServiceNow Employee Center?
Hello ServiceNow Community,I am currently working on customizing the Employee Center portal in ServiceNow and I have run into an issue with resizing the images for catalog items. The default size is too large for our layout, and I would like to reduc...
Rating Widget in Catalog Request
Is there an ability to rate a catalog request similar to Knowledge Article? If the rate is three stars or lower, the user is prompted to provide feedback.
Article feedback (task) pop-up error
Hi all, The article rating feedback task was available on our instance until we upgraded to Vancouver. Unfortunately right now when an employee is providing low feedback to an article, the pop-up(with the reason and feedback details) is not appearing...
Watch List in the ticket form in Employee Center
Hello all, I am aware that in EC (HR module) it is possible to add the watchlist field to the ticket page (see below screenshot). Do you know if there is any way to do it in the regular EC, without the HR module?Un saludo,Pablo EspinarHolcim ServiceN...
Resolved! Restrict selecting yourself as approver in catalog item
I have a requirement to not allow a submitter of a catalog item to select themselves as approver in a variety of forms(all utilizing the same variable set with the Approver reference field). My thought was to use a reference qualifier but it doens't ...
In incident form can you check whether a caller is VIP or not without using getReference() i
This is the correct answer BRWHEN: BeforeInsert/ update (function executeRule(current, previous /*null when async*/ ) { if (current.caller_id.vip == true) {//get the value of the caller Id gs.addInfoMessage('CALLER is VIP');// show infom...
How to separate main Employee center with other business unit employee center
In my project I have a main employee center which can be use by all user but now the requirement is that the main employee center should be separated and When ever any user from other business unit go to employee center portal they can see employee c...
Todo's count incorrect on Service portal
The todo's Count shows 6, but active tasks are 5.Already checked this article Not all the expected To-dos are listed in the 'Open' or 'Completed' tabs on the 'My To-dos' page on Employee Service Center - Support and Troubleshooting (servicenow.com) b...
Copying Attachments fromSCTASK to RITM
I have written below BR to copy attachments from SCTASK to RITM but whenever I am attaching new file it is copying all existing articles in SCTASK to RITM.It need to copy only new file to RITM. Can you please help hereBR table name:sys_attachment & w...
