Hi. i want a reopen button in my esc employee portal. i am working on procurement case management. Once I received the resolution to the query, I want an option to re-open the case with the option to add the comments and reason for re-open these opti...
Hi Team, I am preparing for CSA Certification, and it would be helpful if I can get some dumps or practice exam papers.
Hi everyone, I just cloned the HRM Catalog Item and SC Catalog Item widgets, and I redirected the custom from hr to sc. But for some reason the CSS broke. I've already looked at the dependencies, pages, containers, lines, etc. Does anyone have any su...
Cannot find where to update the following. In Virtual Agent we get a default message and we want to update the Link. Do you know where that is being controlled?This link take the customer to the Request Tab. We just want to update the wording to read...
How to map incident to relevant group based on users location with category and priority condition. I have tried assignment rules adding dot walking but not getting proper way to complete this requirement. Please suggest if any one have idea on this....
Hi everyone, So we recently combined RITM tickets from a different ticketing system to Servicenow via Integration Hub. These RITM tickets are now visible via Employee Center portal. Now, we want to disable the "POST" button on the activity stream of ...
Hi Experts, I want to change the background color to #12086f and font color to white of the below info message on service portal page. How to achieve this? Regards,S
How many days to complete ON demand Course(ServiceNow fundamentals) of CSA Exam
GoalThe goal is to add a field style (represented by a green teal dot) to the incident list view when either the caller or a user listed in the Additional Information or Work Notes watch list responds or updates the incident. While the field style wo...
Hi All, Our customer who is moving to EC Pro wants to have a ‘waffle’ on the top left side of the Employee center header, to recreate functionality provided by Microsoft (they are moving from a SharePoint intranet to EC Pro). We have already discuss...
On portals i got this console error " There is a JavaScript error in your browser console" and on console i found "Prettify fetch failed: ". This error only occures on one of my computers and on all its browsers. After analyzing, i discover that it...
Hello! I hope you are well! I'd like know how remove the word "Request" in this card of service in yellow. Thanks.
I am in the process of migrating from the Service Portal to Employee Center. I've managed to configure it and customize it as needed for my company, but I can't seem to find where I can customize the way it displays on the browser tab. Does anyone ...
Hello,I am trying to display the Notification option in the employee center user profile which is linked to sys_user table and whether we activate or deactivate in the sys_user table, it should reflect in employee center user profile (i.e in the User...
Hey all, New to Service now and I'm very Excited. One question I have is on average how long after taking exam will we be changing our careers. I'v done so much research, but I feel as though a proper timeline would be awesome. I can honestly say tha...
