Resolved! How to migrate news records from one environment to another
How to migrate news records from one environment to another.I want to move all records to another insatnce
Forum Posts
Resolved! Search Bar on a Topic Page
Can you have a separate search bar on a Topic Page, that only searches the content in that Topic? Rather than using the global search at the top, people who have navigated to the topic should automatically have a refined search based on the topic the...
Content Item(links) are not searchable through Meta Tags in prod instance
Hi, We have External Content - Content Item(links) with meta tags defined for them, but when we do global search with these meta tags terms in the employee center we do not get any search result in the production instance. When we search using meta ...
how to remove duplicate choice from dropdown
How to remove duplicate choice from drop down in catalog client script its coming in every other dependent choices mentioned in screenshot how to overcome that help me
Knowledge Articles Feedback when selecting 'not helpful'.
I know it is possible to choose to gather more feedback on an article when a user selects that the article is 'not helpful'. Is it possible to choose which articles would gather feedback though? For example, if the IT department does not wish to gath...
Autoincrement not working for some Task Extended Tables on Service Portal
Hello All, I currently ran into some issue with the auto generation of record numbers. Some of my task extended tables have the issue that they always count up by 2 in the service portal. If I create the record from platform/native ui I dont have thi...
Redirect user to the Employee center portal based upon location
Hello Experts, I want to redirect user based upon the location to esc portal if the location is France navigate the user to the esc portal instead of sp portal. @Ankur Bawiskar Thanks ,Rahul
Why in Employee Center 'My Tasks' only change request approvals placed
Hi Team, In Employee Center "My Tasks" only change request approvals are adding and not RITM approvals? Can anyone please help me on this to understand more. Thanks in advance for the answers!
Configure AI search to show incidents as result only when ticket number is entered
Hi All, I NEED HELP !! I am stuck at a point where I am configuring AI search for my portal to show tickets (Incidents, RITM etc) under a new navigation tab on search results page.I have set up everything and incidents are coming up fine under that t...
How to achieve dynamic instance URL to available via variable in service catalog
Hi Team, I have a variable in my catalog, when I click on it, I need to redirect to some table in the current instance. I knew we can achieve this via property called glide.servlet.ui but how to use it in variable? Can anyone share your ideas or s...
Create Incident Action URL - Employee Center
We can enable the "Create Incident" option from the Instance Options and rename it to any desired action.I'm wondering if we can set a dynamic Action URL in the field as per screenshot?Ideally, I want to provide a PDF download option or a printer-fri...
Home search widget
How to fix the position of search so even if we are raising more request then also the size of home search column will be fixed .
Related Article Widget
Hello, I added a related article in a published state to another published article in employee center but this does not reflect on the EC portal. In the back-end i verified the kb_2_kb.list table and it shows that the articles are related but this d...
Department Chart Widget
Hi, I would like to know there is any functionality to show department hierarchy chart to employee.I know that there is "Org Chart" which shows the report line, the relation between employee and employee.What I want is the chart of the relation betwe...
ITSM - can Service Portal User get a permission to see/edit another user request / incident ?
There are several user's in the same department (group) that are working in shifts.Every member in the group needs permission to accomplish the request / incident task there for they need to see and manage the task.How can we grant permission to a g...
