Knowledge articles are not suggested in esc

Saeka
Kilo Sage

‎04-16-2023 06:38 PM

Knowledge articles used to appear in the search results, but no longer do.

Not only that, the catalog does not even show up!

What can I do to resolve this issue?

IzakiSaeka_0-1681695247475.png

I have already set up the following:

- Designate IT Knowledge Base  for esc

- Specify categories in Knowledge Articles

- Regenerate Text Index

 

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