Resolved! GRC modules
How all the four module in servicenow inter-linked.(Policy & Compliance, Risk Management, Audit Management and Vendor Risk Management). Is there any presentation???
Forum Posts
Resolved! OOTB ui action not creating new record on m2m
Hello all, When I go to an engagement record in Audit Management and navigate to the related list. On the 'other issues' tab, when I try to create a new record from the 'New' UI action in the classic ui, the record is not being submitted and I recei...
Resolved! Create report with NOT IN conditions - Citation Mapping to Control Objectives
We have our corporate policies mapped to UCF Citations and other citations imported for authority documents. We need to create a list view report on following scenarios. Is there a way apart from database view, we can achieve this. 1. Control Objecti...
Policies vs Standards - Are supposed to check the compliance of standards?
I have a doubt to be cleared from the GRC community. Usually, we draft the policies and every policy statement in the policy are created as control objectives under the policy. Similarly, Standards, Procedures, Operational Manuals also can be create...
Resolved! How metric data task flow works?
How metric data task flow works?Linear stages New->In progress->Awaiting approval->closedTo whom approval is send? what could be the reason of not sending the approval?@Community Alums
Resolved! Bypass SSO for VRM Vendor Portal
We have client that decided to use SSO for their SN access which most people considers best practice. Then the client purchased Vendor Risk Management and based on the SN defined standard VRM vendor user management workflow* and the large number of v...
Resolved! Importing Risks and Controls from Spreadsheets to ServiceNow
Hi, We are looking to import risks and controls that are currently being managed on spreadsheets to ServiceNow IRM. Would we be able to populate the related list with the excel import (for example. would we be able to populate the control a risk is r...
When is Legacy GRC going out of support?
Hello all. Our company is still operating under the Legacy GRC skull entitlements, which I believe it stopped enhancements back on Madrid or New York. But it is still up and running. Does anyone know when the legacy modules go to end of Support? Tha...
Resolved! Only data visualization component available in Ui Builder
Hi, I'm configuring risk workspace overview tab variant which is created on risk default record pre details: https://instancename.service-now.com/now/builder/ui/pc/6cce1b7131eb1110f877707813070e22/I try to add components in ui builder to a container ...
Renaming the OOB UI Action name not reflecting on the workspace.
UI action name button on the table(sn_compliance_policy_acknowledgement_instance) : "Accept"While renaming the oob ui action on this table, its perfectly reflecting on the native view, but the name remains same on the workspace view.eg. Renaming "Acc...
How to update the ownership of the item for employee who left the organization
Hi Team, A VP left company and there are Issues and other objects that are owned by this user. A new VP replaced the user.Now these objects are still owned by the user who left.Hence I need to identify these objects and update them through a script.E...
Configure list layout of Controls displayed under Control Assessment in Advanced Risk management
Hi Community, I have requirement to remove Weighting field from the list layout of Controls that is displayed under Control Assessment while performing Advanced risk assessment in workspace - I am unable to find the place where it is configured?
Resolved! How are assets that need to be checked for a control objective configured - Items vs Entities?
Hi, I understand that the assets for which the compliance has to be checked are configured as Entities. If a control objective is to enforce encryption on database servers, the database servers can be configured as an Entity Type and individual datab...
Issue form redirecting to the previous page while saving.
I made changes to the issue form, and without saving it, I navigated to the policy exception form. After making changes to the policy exception form, I saved the record. Then, I have navigated back to the issue form and tried to save it, but it redir...
Resolved! GRC Issues and Remediation task autoclosure
Hi, Can someone help me to understand the script/configuration behind the autoclose of issues when all remediation tasks are closed. I know OOTB there is a property "sn_grc.automatically_close_all_issues_when_all_tasks_closed" Which when set to true ...