Hardware asset management
Hi, Does anyone know how is the management of mobile subscription(details like SIM, IMEI number etc) different in HAM and HAM Pro
Forum Posts
Compatible Scan Guns for Mobile Agent App
Is there a list anywhere that shows the compatible scangun technology that works with the Mobile Agent App? We are designing Asset receiving and Asset Audit and want to utilize the Mobile App, however, using a cell phone is not optimal in a large wa...
'Office Hours' Hardware Asset Management Zoom meeting timing
Hi ServiceNow I joined the 'Office Hours' Hardware Asset Management Zoom meeting yesterday evening. The Zoom meeting invite I accepted was sent for 18:00 GMT, I think that makes it something like 10;00 EST but on joining it was clear the meeting was ...
cmdb_ci are getting updated when asset is updating as per ci-asset synchronization
Hi Everyone, As per the synchronization on Asset-CI, Some fields are updating on CI when Asset is updated. This is expected behavior as per BRs available for synchronization. The updates on CI are happening only on friday early morning hours. we are...
Hardware Model Lifecycle
Does ServiceNow provide a method to load the end of life date for all hardware models? I thought Content Service might provide this information, but it only gives us information on newly discovered models.
UNSPSE
I need help on where I can find UNSPSE class, commodity, family and segment information in Service Nowfor example, I have a laptop "HP ELITEBOOK 840 G4" and below are the Unspsc detailas from ungm.org website. How can i find below information in serv...
We would like to reclassify Monitors as Hardware not consumable.
We would like to reclassify Monitors as Hardware not consumable. Will this be achieved with our new import of hardware assets and consumables, or is there a way to change the class on these now? Class = Hardware / Category - Docking StationClass = Ha...
Hardware Model Normalization
The normalization status of all the Hardware Models of my Instance is either "Match not Found" or "Manufacturer Normalized". No models have the Normalization Status "Normalized" even if the models are present in the Normalized models list. Even after...
Issue with Event Triggering but Notification Not Sent for Specific User
I am experiencing an issue with the event triggering and notification process for certain users. The event is successfully being triggered via a business rule attached to a catalog task. I have configured the business rule to only activate for a spec...
Handling two IMEI for a single device
So we have a requirement to manage hardware mobile devices in Service Now. For a single mobile, we will have multiple IMEI and each of these IMEI will have separate cellular carrier and their plan. We would like to have some suggestions to handle mu...
SG-SCCM breaks CI Asset Sync
I have a odd issue. The CI asset field sync works OOTB for all of my SG connectors. But for any CI created by SCCM the CI is linked to the Asset but the Asset is not linked to the CI. The OOTB field sync dose not work for those CIs or Asset records a...
Device Type Content Services doesn't match model category
I am wondering why when normalizing the models that there is a different "device type" rather than mapping to existing model categories? Is there a table that matches these up similar to the model category mapping for asset and CIs. I feel this confu...
How to extend the time that the system logout the user and then he needs to reconnect again
Hi,How to extend the time that the system logout the user and then he needs to reconnect again? Thanks, Shir
Credentials authentication failure
Hi Community,I have created the credetials for the discovery in my developer instance but while testing the credentials I am facing authenticatio failed issue. I hope someone help me to successfully authenticate using the credentials.
Stockroom Auditing - We have Challenges
Scenario:Stockroom Auditing - When the Auditor begins to scan the assets located in the Stockroom...I understand logically how it should work ???? Question: 1. From the Mobile App - Should they see the existing assets on the Scan screen, on the mob...
