Hi Looking for some guidance. I'm relatively new to HAM Pro as an End User of the product.We introduced a new laptop model a few months ago. I created a product model for it and got it all normalized.Once these devices came into use and were feeding ...
anyone know when the session signups start for Knowledge 2025.
Hello, I am trying to create a workflow/form in ServiceNow, where the form has about 6 questions.What Configuration Item would you like to modify?Then I have like 5 questions like Serial Number, Location, and MAC Address available to enter details.I ...
Hello All,I have requirement that create report on, which assets has been assigned to user who is Requested for from catalog task table.Could you please help me out to create report through script or through Database view ? Thank you,Sourabh A
Hi HAM people, Some manufacturers are delivering equipment of a certain product model with a different selection of options but: with the same Product Model.Example: A laptop with the same specs without a camera has the same manufacturer product mode...
I need your help on streamlining model management in ServiceNow. Since many models exist with different specifications (e.g., storage, color, configuration), i am proposing to store any additional configuration under short description in Model table ...
When using multiple currency that have the same symbol like "$", the currency dropdown list shows the same $ sign which is very difficult to distinguish whether it is the currency I wanted. This $ display on the dropdown is connected to the symbol fi...
Hello All, We have encountered an issue on the alm_asset table related to duplicate asset serial number validation. Issue Summary:1. We implemented a check to prevent duplicate assets with the same serial number by displaying an error message if an a...
Long time reader, first time poster. I believe Asset Task is for specific action items on an asset...correct? And usually created via automated workflow - deploy, recover, retired, CR, etc. We want to create what amounts to a Child Task on an Incide...
Hi Team, What is the procedure to Normalize the custom Manufacturer, Model Name and Model Number? Please help me with the detailed steps. Thanks,Neha Pateria
Is anyone running discovery on pc's that are purely entra ad joined with no local domain? We are looking at moving to purely entra joined for end user devices but not sure how discovery credentials will work,
Hi HAM people, ServiceNow has the Product Model normalization capability. In an instance Hardware Normalization Content Service can be selected for opt-in or opt-out. Even though in our instance we opted-out for this Hardware Normalization Content Se...
Hi, I have created a bulk upload template for updating Asset records. In the bulk upload template, I have one field as “Name” through which I am updating "Configuration Item" field on alm_hardware table and the "Name" is getting updated on “cmdb_ci”...
Planning to set HAM to a client instance requires the project plan or activities that are carried out and The Questionnaires are sent to the clients before the start of the project.Thank you
Hi all, Am I missing something here? Is there a best-practice approach to integrate Service Operations Workspace (SOW) with HAM Asset Actions (like Update/Repair, Swap, Retire)? I know you can add the columns Asset Action and Swapped CI to the SOW In...
