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HAM Content Services - New Models

It seems that if using Content Services you must wait for new models to be created before the ability to use them in the tool. Is that correct? How does Procurement play into this process? If needing to purchase a new model, do we request it via cont...

Resolved! Best Practice for Publishing Hardware in HAM Pro

Looking for some advice and/or best practices on publishing hardware to the Service Portal and if needing to keep all instances in sync is necessary. We have turned on the HAM Pro application about 6 months ago and are still working through everythin...

Resolved! HAM Pro Subscription consumption

Dear Community, I would like to ask for support in matter of HAM Pro license consumption and what triggers that HAM Pro licensed is counted. I understand that HAM Pro is based on Subscription Units which and specific ratio for each hardware type/clas...

Resolved! Relocating Data from Model fix script

Hey everyone, I am trying to eliminate our duplicate models. There is a playbook and fix script from ServiceNow https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0999448 However I am having issues with the fix script relocating m...

jonsr20 by Tera Expert
  • 533 Views
  • 2 replies
  • 2 helpfuls

HAM Pro

Experts,I would appreciate your advice on activating the HAM Pro plugin in an environment where the Asset Management base version has been used for a few years. I would like to know the prerequisites that need to be considered before enabling HAM Pro...

AJ5 by Tera Contributor
  • 1274 Views
  • 1 replies
  • 1 helpfuls

Company Name in Hardware Manufacturer Table list is Empty

I'm trying to figure out how the company field on Hardware Manufacturer Table is being populated. Hardware Manufacturer(sn_hamp_hw_manufacturer) list is loaded in the instance through content data service. However, the company field is left empty whi...

Saran5_0-1712170214554.png Saran5_1-1712170264742.png
Saran5 by Tera Contributor
  • 583 Views
  • 5 replies
  • 1 helpfuls