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Local types of assets (Assets and Consumables) - managing the Hardware Models

Hi All,I'm facing the following scenario:we have assets (laptops) and consumables (keyboards) that are ordered based on approved models (multiple models of laptops, keyboards and keyboard+mouse combos). In most countries we have the same keyboards la...

Map a field having choices based on the other field choice

Hi Team, Requirement-There are 3 fields of data type as List (multi-select) for a table. We are referencing them to another table.Field A-- choice 1, choice 2, choice 3, Choice 4Field B-- choice 11, Choice 22, choice 33, Choice 44Field C--choice 111,...

Report on IT Asset that has changed custodian this week

Hi, I am trying to produce a report that shows how many IT Assets has changed custodian from a specific user this week.So the initial user for our IT stock, we listed the custodian as "Service Desk" and when it's assigned to a user, we change the cus...

Enabling CSDM Life Cycle can change the "State" value of Hardware Assets to "Consumed"

Enabling CSDM Life Cycle can change the "State" value of Hardware Assets to "Consumed"  In this article there was mention that it has no workaround but it was later fixes in further release do anyone have any idea how can we fix this

Make Filter on portal view to read only/restricted to certain role

Like to hide or make the filter in portal view read only or restricted to certain roles.

How to set Yes/No based on sn_si_incident table cmdb_ci matched

Hello All,I need a requirement like when i raise a request in Hardware Refresh Model than a task will create and in SCTASK there is a field investigation_resolution_code option when i select lost or Stolen in this dropdown based on this need to check...

Transform Maps - how to setup

Help?We turned on the integration spoke from SN to IntuneI am pulling over the OS version, Wifi Mac and other details. Our Help Desk manager asked if we can get the Model ID from Intune, which we can, BUT he wants to know if we can make it the "norma...

Questions regarding how you deal with Physical Inventory

Hi folks, one question that might not be REALLY related to HAM module itself, but I would like to have some insights on how you deal with this in your company. We need to make the Physical Asset Validation in the company at least once a year; this me...

Serial number duplicated in hardware table

Hi all, I just discovered that HP (and I believe other manufacturers) reuses their serial number range every 10 years. We got one case that an old computer serial is the same as a new one acquired by the company. Luckly, in this case, the old compute...

How to attach some file in format excel or PDF on many Asset with a load file or other solution

In ServiceNow Asset table we have many file to attach on many Asset Entry. We don't want to do it manually. Do we have a solution to do all attachement in 'one shot'

Auto classify devices using HAM Pro normalized model device types

Hello team, We have non-normalized device/hardware models discovered by various discovery tools. And since we have normalization service enabled, ServiceNow automatically normalizes all these models wherever match is found.This auto-normalized model ...

Bulk Create Maintenance Plans for Assets

Does anyone know how to bulk create maintenance plans? The standard Import feature allows me to download the template (including all fields) but does not let me define the filter conditions or associated maintenance schedule.